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“Disgusting” 1 of 5 stars
Review of New Pola Hotel Luxor

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New Pola Hotel Luxor
2.5 of 5 Hotel   |   Khalid Ben El Walid, Luxor 1868, Egypt   |  
Hotel amenities
Ranked #40 of 57 Hotels in Luxor
Portsmouth, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Disgusting”
1 of 5 stars Reviewed October 18, 2011

Well what can we say. We arrived at this property on our honeymoon.The first thing you notice is the dark reception area and corridors that stinks of urine.Our first room overlooked a building site,had broken filthy bathroom.We asked for an upgrade and had to pay £75 CASH ONLY only to be given a dirty double room with broken bathroom which had pubic hairs all over the floor,broken air conditioning and broken safe!!The Pool on the rooftop had toilet paper in it and broken tiling. Needless to say we left immediately for another hotel. Please DO NOT GO HERE if you want to avoid upset.It's appalling to say the least.

Room Tip: take a candle with you
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 22, 2011

The management continues to invest in the hotel.
As there are not many tourists now, breakfast has been sized down a bit.
Even in Maritime King's Island (former Mövenpick), not everything is available anymore on the menu card.
Many hotels in Luxor are now available for extremely good value.
Notwithstanding the heath of sometimes 43°, the air is dry and it's really feasable.
The ramadam in Luxor is like a big feast in the evening, and people are surprisingly friendly and less pushy than before the revolution.
At my opinion, nearby Joseph hotel is less pleasant than Pola, for many reasons.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Helens, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 19, 2011

after staying at the pola for 5 or 6 years running i was very dissappointed with the standard this year and will not be returning! theyve lost our custom, breakfast consisted of stale bread and cheese , there was never any lighting on in the hotel or air conditioning in the dining room or reception , its gone really downhill

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate
Top Contributor
207 reviews 207 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed July 8, 2011

Good modern hotel run by Coptic's excellent rooms and very reasonable, last time was 100ep per night!!!
But the rooftop swimming pool is great & cheap to use as an outsider, the food was very good and cheap but hear recently gone off a bit due to summer season and seasonal lack of tourists
Give it a try u will not be disappointed!!!

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorbas
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 4, 2011

The New Pola has a fantastic position and is excellent value for money especially at the moment when most hotels are underoccupied and offering big discounts. However they do seem a bit disorganised, particularly around breakfast where everything seems to be in short supply. Rooms on high floors at the front have balconies and wonderful views of the Nile, but are noisy from the road below - the traffic hardly stops all night. The back is quieter with fairly pleasant views. The swimming pool on the roof is brilliant, the sunbeds comfortable, but again towels seem to be in short supply. There is an extensive library - but in the dark and under lock and key! If you can persuade anyone to unlock it, it's a good resource - but best take your own torch to see what's there. The hotel is also willing to hold your luggage securely while you travel elsewhere, which was very convenient for us when we travelled to Aswan and Abu Simbel for a few days.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed April 1, 2011

Its dirty, dead bugs on the bedding,The reast of the bedding was tatty. the view is a brick wall, we asked to be moved but they said it was in the contract. WE REFUSED TO STAY and went to a different hotel.

Room Tip: Just don't do it, go to the St Joseph instead
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  • Stayed March 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 18, 2011

It’s not often you get a whole hotel to yourself at a bargain rate but, after Egypt’s tourist exodus last January/February, I lived for several days in splendid isolation as the only guest in the New Pola. Two years ago, I stayed for three weeks but this was for 17 nights and I had a couple of days of near-normal service before everybody left.
Judging by the other reviewers, it’s somewhere you either love or hate. Personally, I am with the minority who do neither but happen to like the place. To be clear for those who don’t, it is no way the hotel’s fault that its guests bailed out. In the lead-up to Mubarak’s resignation, many of Luxor’s visitors got nervous, and the holiday companies pulled the plug on the rest sending the tourist trade into meltdown. All the hotels suddenly found themselves empty or virtually empty.
Sooner or later, things will start getting back to normal and, if you are looking for a centrally located budget, hotel, the Pola is a very good choice. It is well cleaned, something even most of its critics acknowledge. (When I was ‘home alone’, they still did my room spotlessly and washed the halls and common areas halls daily.) Unlike some commentators, I may have been lucky but, on both my stays, the bathroom and shower were excellent. The buffet breakfast was somewhere between “not bad” and “pretty good”, a definite improvement on two years ago when “OK I guess” would have been fair comment.
The Pola has had considerable work done since I first stayed and, a few stark hallways aside, looks first class. There are more lifts and new (or at least newer) furniture. The rooms now have small safes, a nice touch but the English instructions need a proper translation. If you want a good view of the Nile (it didn’t cost extra), get a room on the higher floors to avoid the trees across the road. Alternatively, sit by the roof pool where the view is spectacular.
The employees seem to have annoyed a number of reviewers. Yes, one or two can sometimes act as if you are an untapped money pit but most are courteous and helpful. Neither have I ever witnessed anything approaching the dishonesty some suggest. On the contrary, I have always found the staff honest, occasionally to a fault. In any case, waiters, salesmen, cabbies and souvenir sellers that ‘mysteriously’ don’t have any small change when you go to pay and/or energetically hustle tips are par for the course in Luxor. If you dislike over-tipping or being treated like a walking ATM, be sure you have some small change available.
Love it or hate it, the New Pola deserves a try and has to be seriously considered by anybody travelling on a budget. The place is a lot better than its critics suggest and, for what you get, its rates are among the best in Luxor. Moreover, if you shop carefully on the internet, you can often get an even better deal.

  • Stayed February 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Pola Hotel Luxor

Address: Khalid Ben El Walid, Luxor 1868, Egypt
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #40 of 57 Hotels in Luxor
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — New Pola Hotel Luxor 2.5*
Number of rooms: 85
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Also Known As:
New Pola Luxor
Luxor New Pola Hotel

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