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“Good Value Haven in a Crap city” 4 of 5 stars
Review of Pyramisa Isis Hotel & Suites Luxor

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Pyramisa Isis Hotel & Suites Luxor
4.0 of 5 Hotel   |   Khaled ibn El Walid St, Luxor, Egypt   |  
Hotel amenities
Ranked #24 of 58 Hotels in Luxor
Amman, Jordan
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Good Value Haven in a Crap city”
4 of 5 stars Reviewed November 23, 2009

When we travelled this hotel was full of mostly western older people, and I can understand why. I stayed in a Junior suite (room 416 I think). It was on the 4th floor, had two balconies and a very nice bath and bathroom. The view was good, the furnishing and the hotel in general was ageing and this is its main negative, but the rooms were large. The bed was large although maybe a tad hard. Restaurants and room service seemed overpriced, although we never ate there to judge properly, better prices were found in town. The breakfast was unappealing to me, it was a continental style buffet with a few (very oily) things they could cook like omelette. The tour services offered inside the hotel always charged a bit of a premium. Fellah tent trip for example only costed him 200 EP. Directly bought from Movenpick would cost 245 EP and he offered us, 280 EP down from 300 EP. Internet was much cheaper 1 minute walk out the hotel door. The two pools were very nice and the service was good. Laundry service seemed decent. Rooms always cleaned, etc. I wouldn't call it a plush 5* as it claims to be, but rather a good value 4* or good 3* hotel ideal for people wanting a short time in Luxor, relaxing by the pool and doing the occasion temple tourist trip.

The city, by no fault of the hotel, was crap though in my opinion, it made me all the more thankful the hotel was not. Egypt is filthy and the people don't seem genuinely welcoming but rather Luxor being long established with tourism as its lifeblood just survives on the foreign people it sees as walking wallets. I like to walk and explore a city. If you try to walk to and down the corniche you will be harassed by horse carriages and taxis maybe twenty times. This gets tiring after many days, I'm allergic to horses, regardless these people will follow you and persist not taking no for an answer, they want you to pay for the hassle to stop. You end up having to be rude to people simple asking how you are as you cynically assume the ensuing hassle that will be encountered if you reply kindly. Supply outstrips supply so much you can negotiate any price really. I paid a cab 1 EP for a trip he accepted from the outset but tried to milk more from me at the end, I could not care less...don't take the offer if it's not acceptable. This illustrates the desperation though that ends up afflicting your visit. The Gov't seems to promote this foreigner milking attitude, something that annoyed my partner but I could understand was most tickets would be 100 EP for foreigner and 2 EP for an Arab or something like these ratios.

This is my least favourite city I've visited in a long time. Travel here for the plentiful and appealing historical sites, the relaxing feluca trips and cruises, the relaxing hotels and Nile views. Avoid the city and travelling on foot unless you've got a thick skin and enjoy being hassled.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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682 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
scotland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 20, 2009

We visited this hotel in Nov 2009 on a half board basis. It is everythimg it says in the brochure. On arrival the reception and porter services are very friendly and helpful. Rooms are clean, very comfortable and air conditioned. Housekeeping visited every day and beds were changed twice in the week. Towels changed daily.
Breakfast and dinner are in buffet style. Huge choice and very good quality and quantity. Drinks are extra but reasonably priced. Restaurant staff are helpful and welcoming.
Swimming pools are well attended and spotlessly clean. Pool bar has large snack and drinks menu all reasonably priced.
There are various sports facilities, an internet access point, pool table and other amusements.
The hotel also has a fellah tent cafe, an italian restaurant and a chinese restaurant all with good selection on menu. There are several shops in the hotel selling local nick nacks, handbags, perfume bottles and books. We found all reasonably priced if you barter.
We enjoyed our trip to Luxor hugely, but it was the stay at the Pyramisa Isis that made it all perfect. Already booked for next year.
I cannot think of any criticism of this hotel and (having stayed in others in and around Luxor) highly recommend that you pay the little extra for your holiday and stay here.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Victoria, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 18, 2009

If you don't want to spend an arm and a leg on a hotel in Luxor, but you don't want to go down to a 3 star dump, this is a fantastic hotel for the price. It is on a large chunk of property right on the Nile River, and is a posh, well kept hotel with lots of amenities. The rooms are large and very clean. The morning buffet breakfast is a feast of wonderful food and the service is fantastic. The location is local and is within walking distance of many things, including the market, banks, restaurants, etc. I will definately stay there again for my next trip to Egypt.

  • Stayed February 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed November 18, 2009

The tour group we were with put us up at this awful hotel. The room my husband and I were initially put in was dirty and the beds looked like camp cots. The sliding glass doors rattled when the bus was idling under the window. After much discussion with the manager and wasted time we got a quieter Nile view room. This hotel is only a 3 star. At breakfast there were not enough servers or bus boys. The juice glasses were unavailable for over half the patrons. Coffee was being served by only one person which meant that again over half of the breakfast guests actually got served, mind you only half of them had coffee cups.
We found out later that day that the kitchen had a very bad reputation within the local community.
For the people who could not get the Nile view rooms they had little sleep due to traffic noise and broken down beds.

  • Stayed November 2009
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Normanby
1 review
5 of 5 stars Reviewed November 16, 2009

After our first visit to the Hotel Pyramisa Isis in Luxor I posed the question would I go back The answer was yes and we did in September .The holiday was every bit as good as the first holiday we spent in this hotel The staff were genuinely friendly and very helpfull especialy Rady and Hamada in the lounge bar and Rokaya at the pool bar.
Once again we found the food very good with sweets you could die for,if for a change on a lunch time if you requested chips it was no problem.its a small thing but it's the small things that makes a holiday.
The hotel appears to be going through a make over for whilst we were there they replaced the carpet in the corridors and decorating the bed rooms one at a time ,the even replaced the beds in our room,and all this was done with out disturbing the guests
next year we may plum for a two centre holiday so we can try one of its sistor hotels, but I am going back to the ISIS..

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
1 review
3 of 5 stars Reviewed November 15, 2009

We went to the Pyramisa in October 2009 and brought out children 9 and 6. For the price we paid for the one bedroom suite, it was Great! The hotel definitely needs to be updated and refurnished, especially the carpets. But one child slept on the couch and we got a cot for the other and the 4 of us slept fine. We had a nice view of the Nile. It was an easy location to get in and out of. The food was good and staff was very attentive... They have a small playground and it is good when the kids need a swing or slide. Nice outside grill by the pool. We ate dinner at the Chinese Restaurant and it was very good. The 2 pools are nice, the water was cold, but refreshing. Breakfast is a buffett in the morning and very good. Overall, I would go back. Room Service was not great, but worked well one night..

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Clevedon, United Kingdom
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed November 1, 2009

having stayed at many hotels in Luxor,this is surely the worst in our personal opinion.
i,m sure that maybe 10 years ago it was a good hotel.
we were a party of 4,two of whom were visitors from New Zealand,and after my constant raving about Luxor,they wanted to see for themselfs.
however,our rooms were dirty, and noisy from the street ,plus constant drilling from work being done.
we complained and the staff in reception just gave wry smiles,as did the reception manager(we were furious at their total disregard for guests),we were offered another room which frankly was just as bad,and still ajacent to the first rooms,so would have made not one jot of difference ,so we stayed put.!
2 nights later water was flooding through the ceiling,and more worrying was that water was streaming from the light fittings,we immediately went to reception ,and in no uncertain terms ,we explained that this was highly dangerous and there could be a major fire.
we moved to other rooms,still ajacent to where we already were,but the rooms were even more dirty,and not even a wardrobe,just a hanging rail.......i said given that due to the constant unpleasant situation,they could surely be more thoughtful and offer better rooms...........their retort was........for a better and cleaner room,we must pay 20euro extra each night per person.
we did not take up this insulting offer.!
the breakfasts were very mediocre,orange juice was anything but,it was orange quash.
used plates were never removed from our table,the waiters did not have a clue.
no teaspoons,often no milk,and everything that was on offer was of an inferior quality.
YUCK.!
if there was any redeeming grace,it is the splendid gardens ,and the foyer is quite pleasant.
as the week went on,we heard from many others who had serious complaints,and they were treated badly to,and it does seem the water flooding through the ceilings are common place,and my fear is,that there will surely be a major fire one of these days?.
we felt very unsafe,and our New Zealand friends were appalling at the dour service and lack of interest by management.
i would avoid this apology of a 5 star hotel like the plague.

  • Stayed October 2009, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pyramisa Isis Hotel & Suites Luxor

Address: Khaled ibn El Walid St, Luxor, Egypt
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Luxury Hotel in Luxor
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pyramisa Isis Hotel & Suites Luxor 4*
Number of rooms: 450
Official Description (provided by the hotel):
The biggest 5 star hotel directly on the Nile in the heart of Luxor. Most of the large 350 rooms and 100 family suites enjoy panoramic views of the Nile, gardens and 2 large swimming pools. In addition to a heated swimming-pool, resort facilities include Italian, Chinese and oriental restaurants, bar, lounge, children playground and a gym. ... more   less 
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Also Known As:
Pyramisa Isis Hotel And Suites
Pyramisa Isis Luxor
Isis Hotel Luxor

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