The hotel itself is dated and in serious need of an overhaul. But, with tourism down in Egypt, that is not likely to happen any time soon. The rooms were small, but the view was magnificent. The beds in our room were very hard and we woke with stiff backs each morning. The technology in the room is extremely dated, but, since we were rarely in the room, it did not make much of a difference. There are NO safes in the rooms which was very surprising to us. The food was average and the breakfasts were the same every morning. After a week it became very monotonous to head down for breakfast. If you stay here, I recommend not having the all inclusive experience because the food is just okay and there are many great restaurants nearby (see PuddleDuck and Jewel of the Nile). There are two pools, one is heated and one is not, which is great because the warmer pool was nice in the morning and the cooler pool was great after a day of exploring in the desert.
But, where the accommodation is average, the service is great. We were very quickly checked in, and when we requested a cot for the room, it was brought to us in less than 5 minutes. The rooms were always immaculately clean. The housekeeping staff was always very pleasant and greeted us every morning. The women in charge of guest relations was very quick to make amends when the pool restaurant staff completely botched up our order, yet insisted that it was our mistake (something that a waiter should never do) and became confrontational when we refused to sign the bill to charge the food to our room. We signed it, but, immediately went to the guest services woman and she immediately removed the charge, reprimanded the waiter (he was retrieved to apologize to us) and gave us replacement food. If that was not enough, she had a fruit basket delivered to our room with beverages later in the day. That was above and beyond our expectations as we only wanted the charge to be removed.
We would stay at this hotel again because the outdoor facilities are very good, and, while it is a bit farther from some of the big sites on the east bank, there is no shortage of taxis and/or horse carriages outside the hotel waiting to take you where you need to go.
If you stay here and want to take a horse carriage, ask for Aly. His station is outside the hotel and he is fantastic. Negotiate a price with him beforehand and pay when you arrive at your destination. He will wait for you and take you back for the same price (re-negotiate before you get back on).
Ask for a room that faces the Nile and on the second floor. The second floor has huge balconies and...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.