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“One of the best...” 5 of 5 stars
Review of Hilton Luxor Resort & Spa

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Hilton Luxor Resort & Spa
5.0 of 5 Resort   |   P.O.Box 13 | New Karnak, Luxor 13, Egypt   |  
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Ranked #1 of 57 Hotels in Luxor
Mechelen, Belgium
1 review
“One of the best...”
5 of 5 stars Reviewed February 22, 2013

In short, one of the best hotel's we've been to... why?

Facilities
Hotel is in top shape, very slick, elegant modern look. Rooms are great, beds are great, pool is nice, Spa is fantastic. We loved the pool in the spa area, ideal for people without kids...infinity pool with view on nile and silence... Felt like our private pool, just priceless.
Only minus is lack of free internet in the rooms (available at reception and pool area)

Food
Breakfast is varied and fresh. Lots of choice, nothing to complain!
Dinner, the food was great, the buffet is of very high quality, food was fresh, with a taste for everybody. Asian restaurant was a nice discovery, good tip to change from the buffet once in a while.
We found the outside restaurant lacking in variety compared to the other eating spots, still the view was great and food accepteable.

Service
Hands down best service ever. EVERYBODY was super friendly and going beyond the normal call of duty. I don't know how they get their staff so motivated but this is remarkable and distinguished this hotel with many other 5 star hotels.
Good to see the GM was also a social likeable guy, who took the time to great every guest personally.

Overall
If you want some sun or/and you want to visit Luxor, this is an incredible hotel. You will not regret booking it.

Room Tip: Nile view , close to main pool area. This guarentees wireless internet in your room!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 23, 2013
Dear our Valued Guest,

Thank you for your great feedback about your current stay with us.

It has been our honor to have you as our guest and to read that you had an enjoyable time with us.

I would like to inform you that our guests’ comments such you who motivate our staff and encourage them to continue to strive for excellence.

I am really proud of my property to see that all of our facilities met your entire satisfaction.

In the same time, regarding your comment about the free internet in the rooms. It was forwarded to our Information Technology department to study it.

Looking forward to welcoming you again soon at our sunny resort.

Yours sincerely,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Cardiff, United Kingdom
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 22, 2013

We spent a week at the Luxor Hilton last year and were delighted to return.

There is a calm and ordered atmosphere to this hotel and we were able to relax and recharge our batteries. Our room was kept beautifully and our beds were comfortable. Both the internal and external areas of the hotel are well tended. All the staff are helpful and cheerful and it is easy to let time drift by as you look out over the Nile watching the boats and the birdlife. Eating at Olives beside the river is a lovely experience and, if the breeze is that bit stronger, the Rosetta buffet offers lots of choice with food cooked to order. We enjoyed the Obelisk and Grand Marquise red wines, and the Sakkara beers on the Sunset terrace.

We hope to return next year.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 23, 2013
Dear our Valued Guest,

Thank you for having chosen our resort for second time to spend your holiday and for your kind review.

We are glad to hear that you enjoyed your holiday again with us and to read that you will come back once again next year. Of course you feel it is “your home away from home”, in Egypt.

I shared personally your feedback about the staff with them and they are looking forward for your next visit as you mentioned.

Kind regards,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leiden, The Netherlands
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 22, 2013 via mobile

Actually, we are currently staying at the Luxor Hilton Resort, and after just one day I can highly recommend this hotel in Luxor. Being a HHonors Diamond member, I have seen a lot of Hilton hotels all over the world, but the service and surroundings at this hotel are stunning. Based on the East bank of the mighty Nile river, this is a place to unwind and relax and have yourself treated like a King. The service is outstanding, even for Hilton standards.

Arriving at Luxor airport we were greated by Hilton employee Ahmed who guided us quickly and smoothly to customs and took care of our luggage. Transport was easy and quick.
At arrival got our promised complimentary upgrade to a great room with a view.
Breakfast is sumptious, as is diner. All personel are helpful and friendly.

For my wife and me this break can not last long enough and I will update the review after we got home.

Please do not stay away from Luxor, you don not notice any riot here as you might find in Cairo!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 23, 2013
Dear our Valued Guest,

We are so happy to read that you are currently spending an enjoyable time at your second home “Hilton Luxor Resort & Spa”.

I shared your comment with Ahmed who is very happy to know that his efforts in the airport have ended up to your entire satisfaction.

Wishing you a memorable stay and waiting for your valued feedback at the end of your holiday with us.

Yours sincerely,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghent, Belgium
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 19, 2013

Personal care of all personeel. Very, very good kitchen full varieties.
Excellent situated in New Karnak. Super safe.
International allure with perfect local mix. Multilanguage team.
Meet General Manager !

Room Tip: Nile view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 23, 2013
Dear our Valued Guest,

Thank you for your kind comments on tripadvisor site.

Of course the personalized service makes our guests feel at home. I shared your feedback with our entire team members, your appreciation concerning their personalized service to you will enable us to continuously strive for excellence.

I hope you will return should your travels bring you back this way.

Kind regards,


Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaulieu
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 19, 2013

We really loved this hotel, its staff, the facitlites, the location. Totally brilliant and we will go back for sure.
It is by far the best hotel in Luxor, by a long way and well worth any extra you may pay. So much better than the famous Winter palace which looks really run down by comparison.
It is elegant in every aspect, the pools overlooking the Nile with the view to the west bank are just superb and there you can eat lunch in a very good Italian restaurant. The spa is brilliant, make sure you go and look around it when you get there as it has a lot to offer.
Our hint - if you like watching films then take some with you as the rooms have DVD players and they dont have a big film library there. Also it is nice to be located away from central old Luxor which is smelly and noisy. Karnak is really near and really easy to travel around from there in the free minibus from the hotel or taxi. Taxis are cheap, in fact everything is cheap right now as the Egyptians are suffering from the lack of tourists. We felt completely safe all the time and it was the perfect holiday combination of relaxing by a lovely pool in the sun and sightseeing amazing temples and tombs.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 23, 2013
Dear our Valued Customer,

Thank you very much your review on the tripadvisor site.

I am really happy to read that you enjoyed your holiday with us and that you will come back again.

You are right that the view is amazing and attract your eye with the magic of the River Nile.

Looking forward for your next visit as you mentioned which we hope to be in the near future.

Kind regards,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

This is one of the most memorable hotels I've stayed in and a fantastic base to explore Luxor. It is not your typical Hilton as its privately owned but retained the brand name. The stand out features were the beautiful decor, incredible service and the attention to detail.

The hotel is really beautiful, extremely well maintained and clean. The pool areas are wonderful and have great views over the Nile. Great service around the pool area with complimentary ice creams and fruit skewers brought around my staff. The service is of a very high standard and very warm and genuine.

We had a Nile view room which had, as to be expected, a beautiful view, particularly at sunset. Room is slightly on the smaller side but beautifully presented.

The selection at breakfast is fantastic and has a lovely balance of traditional and western options. I absolutely loved the homemade and freshly cooked falafels, Arabic bread and tahini. We ate dinner in each of the restaurants. The best was the Arabic food out by the water. Had some delicious meze and fish and enjoyed the atmosphere with the sitar player.

Other facilities... I used the gym a few times which is well equipped, very quiet and has a lovely view over the Nile. We also had a cocktail lesson at the bar which was good fun. There is quite a good selection of DVDs to borrow at reception as well. Didn't use the spa as unfortunately that was on the more pricey side. We only used the shuttle bus once but it was good.

Recommendations for Luxor.. The hot air balloon trip was fantastic. We had a private guide for touring the tombs which was definitely worth it. The only disappointing thing was our guide took us to a papyrus shop as we said we were interested in buying some and it turned out he took a big back hander as we over paid. However our taxi driver for the holiday, who goes by the name "Mr Chips" got some of our money back as he saw what was going on. Mr Chips was fantastic and it's definitely worth asking reception for him - honest, friendly and good value for money!

  • Stayed March 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 21, 2013
Dear our Valued Guest,

Thank you for your valued time that you spent to write your kind review.

I am very happy to read that our resort & staff service made your holiday the most memorable stay you have ever had.

Of course your comments will encourage all of us to continue deliver excellence service to our guests.

I want to mention that we always focus on the details during the training with our team members as the details are making differences for the guests.

We hope to have another chance and serve once again very soon during your next visit to Luxor.

Kind regards,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

What a wonderful hotel!

I have booked to go again and can't wait. Rooms, service, food and staff second to none, helped of course by the weather. I was so glad my Saress arrived in time to be packed, was everything it said it would be and more.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 21, 2013
Dear our Valued Guest,

Thank you very much for kind feedback.

I am so happy to read that you enjoyed again with us and all of Hilton Luxor Resort & Spa team looking forward to welcoming you again soon during your next visit to Luxor.

Best regards,

Christoph Schleissing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Luxor Resort & Spa

Address: P.O.Box 13 | New Karnak, Luxor 13, Egypt
Phone Number:
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Luxor
#1 Spa Hotel in Luxor
#1 Family Hotel in Luxor
#1 Luxury Hotel in Luxor
#1 Business Hotel in Luxor
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Luxor Resort & Spa 5*
Official Description (provided by the hotel):
If you desire to visit Luxor, you will find Hilton Luxor Resort & Spa the ideal base from which to explore the rich and ancient culture of the Nile Valley. Situated on the east bank, you can enjoy glorious, unobstructed views of the river Nile from our unique, water's edge location, with the largest waterfront on the Nile. Luxor is the site of ancient Thebes, and has a legendary reputation as the world’s finest open air museum, with an unparalleled range of historic monuments. The Temple of Karnak and Valley of Kings are on our doorstep. Our newly renovated resort & spa offers the ultimate in luxury, unparalleled in Luxor. Lounge in one of our five stylish bars, perhaps smoking a shisha pipe while gazing at the Nile. Sample the finest in Egyptian, Eastern and international cuisine in one of our three restaurants Rosetta, Olives and Silk road. Hilton Luxor boasts a World Class Spa covering an area of 1,150 m², including a beautiful garden, a 160 m2 Spa Infinity Pool, and 12 individual treatment rooms. Our palatial Karnak ballroom is the most contemporary and cutting-edge Nile Valley venue for corporate events and celebrations.You will find the attention to service as immaculate as the hotel’s contemporary Arabic design, At Hilton Luxor our highly trained and dedicated staff will make you feel like a Pharaoh during your Egypt holiday. ... more   less 
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Also Known As:
Hilton Luxor Hotel Luxor
Hilton Luxor Resort And Spa
Luxor Hilton

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