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“best of the bests” 5 of 5 stars
Review of Hilton Luxor Resort & Spa

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Hilton Luxor Resort & Spa
5.0 of 5 Resort   |   P.O.Box 13 | New Karnak, Luxor 13, Egypt   |  
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Hotel amenities
Special Offer
Summer Sale - From $180
Ranked #1 of 56 hotels in Luxor
temse
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
“best of the bests”
5 of 5 stars Reviewed March 2, 2012

This was our second visit in 16 months, what more must i say?
Everything is so good in this hotel: the rooms;swimming pools;food is outstanding; but the best of all are the people who work there. All the staff is so friendly and helpfull. My special thanks go to:
Sayed from room
service,Ismail at the oasis bar; Ashraf for the dinner at the rosetta restaurant and the lovely lady Eman for breakfast service.
Notice that Luxor town is very quiet and calm,a few tourists only,( also in the hotel); there are no troubels at all; so GO to luxor, the Egyptian people needs the tourists so much.
We will return next year to this lovely hotel!!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, March 3, 2012
Dear Our Valued Guest,

Thank you very much for sharing us your feedback about your recent holiday at Hilton Luxor Resort & Spa via the Tripadvisor site.

It has been an honour to have you as our guest and we feel very proud and flattered that we were able to exceed your expectations.

I assure you that your special comments about the team and in particular about Sayed, Ashraf, Ismail and Eman have been conveyed to them personally

We really are looking forward to welcoming you next year as you mentioned to "your home way from home", in Egypt..

Yours sincerely,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
London
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2012

The Hilton, Luxor is a fantastic hotel which exceeded our expectations.

Every location throughout the complex is spotlessly clean and beautifully equipped. The rooms are comfortable and the beds amazing. The spacious pool area and gardens are stunning. The separate Spa area is wonderful and provides a great location in which to relax and unwind. We ate in most of the restaurants and particularly enjoyed lunches in Olives and the buffet (breakfast and evening meal) in Rosetta. Thanks to Gamal and Ashraf for looking after us. Having tried both, it is our opinion that the cocktails in the Sunset Lounge are better than those in the famous Winter Palace in central Luxor.

My wife travelled to Egypt with a knee injury and the hotel staff could not have been more helpful and accommodating. We needed a local doctor which was arranged promptly and discreetly. Hotel staff even offered to collect prescriptions on our behalf. The kindness shown by all staff was much appreciated and made the holiday extra special despite the inconvenience of a painful knee.

The Valentines massage and afternoon tea in the Nayara Spa were superb - thanks Kelly and Joanne for a brilliant chill out. Our Valentines meal on the banks of the Niles was delicious and memorable - thanks to Mousa and the smiley waiter whose name escaped, me for great service.

What really sets the Hilton apart is the staff; they are brilliant. Thanks especially to Sofia and Mariam on reception for such a warm welcome and caring attitude throughout our stay. Thanks also to duty managers Nour and Khariy for their efficient service and professionalism. Mention must also go to Abd El salam from the Blue Energy team and El azab, “towel folding artist extraordinary” from the housekeeping team.

I would also like to mention staff from Traveline working on behalf of Kuoni. All travel arrangements were seamless and very smooth. In particular I give special praise to our Rep. Ibrahim and our guide to Karnak and the Valley of the Kings, Youla. Their local knowledge was second to non and helped us make the most of our limited time in this amazing city.

This fabulous hotel is all about attention to detail and world class service. I wouldn't hesitate to recommend it. As many other reviewers have stated; Luxor feels very safe and we saw no signs of any trouble relating to the revolution. The city makes a great place for a relaxing holiday with loads to see and do.

Room Tip: Ask for a Nile View room
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 28, 2012
Dear Valued Customer,

I would like to thank you for taking the time to share with us your experience at Hilton Luxor Resort & Spa via the Tripadvisor site.

It is amazing to read that our resort’s facilities and services exceeded your high expectations and you spent an enjoyable time with us.

I shared personally your great feedback with all of our team members in particular with Gamal, Ashraf, Kelly, Joanne, Mousa, Sofia, Mariam, Nour, Khairy, Abdel Salam and ElAzab who they are very happy to know that their efforts have ended up to your enjoyment.

Looking forward to welcoming you back again to the Hilton Luxor Resort & Spa on your next visit in the not too distant future.

Yours sincerely,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhondda, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 26, 2012

As soon as you step foot in this resort, you can feel the excellent service improving your holiday experience. The team here make it feel as though you are the only customers and personalize the service to your needs. We constantly search for the ideal customer experience and this is as close as I have ever been.

Talk about going the extra mile. Whilst in Luxor I was unfortunate enough to get an eye infection (allergic reaction to the heat). Not only did a member of staff take me to the hospital, but one of the managers insisted on taking me to a specialist!!!! Wonderful, wonderful people.

The food was fantastic with meals being made to suit my wife's limited food likes.

So, in summary, you cannot go wrong here. We will be back in June 2012.

Room Tip: Nile view Deluxe rooms if you can, Check out the spa!
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 27, 2012
Dear Valued Customer,

Thank you indeed for your encouraging feedback about your stay with us that you posted on the Tripadvisor site which made me I am proud of our resort and our team members.

I am really happy to know that our service improved your holiday experience. I assure you that your kind comments have been conveyed to our team members and your appreciation concerning their personalized service to you will enable us to continuously strive for excellence.

Looking forward to seeing and welcoming you soon back again to “your home away from home”, in Egypt.

Yours sincerely,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
great britain
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2012

Just returned form a weeks stay at the hilton luxor resort and Spa. Amazing Hotel, Peaceful and quiet. Nile view room a must and the views with sunrises and sunsets are amazing. Hotel clean and modern. Choice of restaurants with wonderful food. Staff polite and friendly and go out of their way to help you. Nice touches with towel art and daily newspapers and Tea and coffee facilities in your room.Three swimming pools with plenty of comfy sunbeds and lovely soft towels are provided. Courtesy bus into luxor a nice touch. Taxis can be arranged by hotel for the inbetween times. A lovely hotel to relax and unwind after sight seeing. Celebrated my birthday whilst there and the staff had decorated our room with balloons, towel art, and made a birthday cake. So kind and thoughtful. Can see why this hotel has won awards, Will definately return.

Room Tip: Nile view room
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 27, 2012
Dear Valued Customer,

We really appreciate your lovely remarks regarding your recent accommodation at Hilton Luxor Resort & Spa that you posted on the Tripadvisor site.

I am delighted to see that you spent this special occasion “Your Birthday” with us and our staff made your celebration an enjoyable and memorable as well as our resort’s facilities met your entire satisfaction.

We are look forward to your next visit to our sunny resort.

Best regards,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London W.8.
Top Contributor
55 reviews 55 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed February 23, 2012

. . . on the banks of the Nile looking across to the Valley of The Kings. We arrived late and were whisked up to our comfortable rooms in this low and recently built building, tricked out in the usual international way - internally one could have been anywhere but the view from the window of the illuminated Valley was intriguing. There were very few other people staying - the hotel felt almost empty - so it was a shame that the service was so faltering. There was little English spoken by the waiting staff in the bars and restaurants. A different story in the Spa. It was very efficient and very well equipped. Many of the treatment rooms look straight on to the Nile. The swimming pools in both the main hotel and the spa were great and, should we revisit Luxor, we would certainly stay here again. The was an air of calm about the place but a short walk up the drive led one into the hubbub of Luxor town with everyday life bustling away. We only ate one meal in the hotel which was pretty unexciting. There may well be hotels located closer to the Egyptian Museum (which is fabulous) and the Temples, but my guess is that they won't be nearly as good or as peaceful for a relaxing time after slogging round the sights.

Room Tip: You must insist on a Nile view
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 28, 2012
Dear Our Valued Guest,

I would like to thank you for the time you spent to write your feedback about your recent holiday at Hilton Luxor Resort & Spa on the Tripadvisor site.

We greatly appreciate your comment, which enable us to constantly strive to achieve the highest quality and service standards.

Your observation about the English language has been sent to our Training Manager to increase the number of English course sessions for our staff to improve their language.

Your remark about the food retained my full attention and I would highly appreciate receiving more details on the following email address LUXHI_GM@hilton.com to be able to take the necessary action.

We are really looking forward to seeing and welcoming you soon back again in Luxor.

Kind regards,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
guernsey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 10, 2012

This hotel is worldclass. The staff are fantastic and have gone the extra mile to be helpful and courteous. The facilities, especially the spa are first class. What a great pity there are so few visitors at the moment. Can't wait to come back. If you want to chill out with a bit of amazing culture thrown in then this is the place for you.

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 11, 2012
Dear Valued Customer,

Your fantastic remarks on the tripadvisor site about your recent holiday with us are highly appreciated, thank you very much.

Your expression that our resort is the first class made me very proud of our property and
will encourage our team members for the continuously strive for excellence and even further improve the unique service & products that we offer to our valued guests.

It will be our honour to host you and serve you once again in the near future during your next visit to “Your home away from Home” in Egypt.

Yours sincerely,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2012

I was greeted at the hotel very warmly. I had all the food and drinks I can possibly consume. forget Dubai, Paris, New York, Tokyo, Toronto, London, this hotel has all you need. It has great spacious rooms, a very elegant swimming pool. and the best food I have ever had in my entire life. If I can go back in time to this hotel trust me I would. I mean i just can't forget the view ad the location looking over the historic and beautiful city of Luxor. Every single aspect of this hotel was amazing I have absolutely nothing bad to say. I recommend this hotel and I would definitely go back.

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLuxorResort, General Manager at Hilton Luxor Resort & Spa, responded to this review, February 7, 2012
Dear Valued Customer,

I highly appreciate your fantastic remarks you posted on the tripadvisor site about your recent stay at the Hilton Luxor Resort & Spa. Thank you so much for naming us the Best Hotel in the World. Our kitchen team under the guidance of our Executive Chef Shankar are delighted that you enjoyed thoroughly their daily food creations. We pay particular attention to using only the highest quality ingredients and to offer new and changing varieties on a daily basis.

It is great to know that our services exceeded your high expectations and that you found all you need in our resort during your holiday with us. You are absolutely right - the location of our property is extra-ordinary and unique in Luxor with its 200 meters unobstructed Nile promenade.

Looking forward to your next visit to our sunny resort which we hope to be in the near future.

Yours sincerely,

Christoph Schleissing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Luxor Resort & Spa

Address: P.O.Box 13 | New Karnak, Luxor 13, Egypt
Phone Number:
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Luxor
#1 Luxury Hotel in Luxor
#1 Romantic Hotel in Luxor
#1 Family Hotel in Luxor
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Luxor Resort & Spa 5*
Official Description (provided by the hotel):
If you desire to visit Luxor, you will find Hilton Luxor Resort & Spa the ideal base from which to explore the rich and ancient culture of the Nile Valley. Situated on the east bank, you can enjoy glorious, unobstructed views of the river Nile from our unique, water's edge location, with the largest waterfront on the Nile. Luxor is the site of ancient Thebes, and has a legendary reputation as the world’s finest open air museum, with an unparalleled range of historic monuments. The Temple of Karnak and Valley of Kings are on our doorstep. Our newly renovated resort & spa offers the ultimate in luxury, unparalleled in Luxor. Lounge in one of our five stylish bars, perhaps smoking a shisha pipe while gazing at the Nile. Sample the finest in Egyptian, Eastern and international cuisine in one of our three restaurants Rosetta, Olives and Silk road. Hilton Luxor boasts a World Class Spa covering an area of 1,150 m², including a beautiful garden, a 160 m2 Spa Infinity Pool, and 12 individual treatment rooms. Our palatial Karnak ballroom is the most contemporary and cutting-edge Nile Valley venue for corporate events and celebrations.You will find the attention to service as immaculate as the hotel’s contemporary Arabic design, At Hilton Luxor our highly trained and dedicated staff will make you feel like a Pharaoh during your Egypt holiday. ... more   less 
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Also Known As:
Hilton Luxor Resort And Spa
Hilton Luxor Hotel Luxor
Luxor Hilton

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