To be honest we felt a bit "off" at first in this hotel as we usually stay at low-budget hotels and we this time brought our three year old daughter. But this was overcome by the service minded personell.
In the evening we had dinner in the restaurant - it was well presented food although not extraordinary taste. As we had to leave the dining in a rush when our daughter started to crawl on the floor it was solved nicely by the hotel (room service arrived with bill at the room). In hindsight we should have brought room service for dinner, which we did for breakfast and it worked excellent!
The room was on the fourth floor, reasonably large and a nice bathroom. The balcony was heading north overlooking the Nile. No problem with noise from the street and we could see the hot air balloons rising in the morning from the west side of the Nile.
Comfortable bed, clean room and good service from the personell.
We never had the chance to try the pool.
Highly recommended hotel for comfort and service, restaurant is good but not in the same class as the rest of the hotel.