I really enjoyed my trip in Egypt, but Egypt is exhausting! Between the heat, the yelling, and people trying to sell you something everywhere you turn it can be overwhelming. The Sheraton Luxor was a really wonderful retreat away from all of that. The Nile view rooms are amazing, and I already miss having a cup of tea on the balcony at sunset as Islamic sung prayers were projected from the nearby mosques.
Using the technology (business center, local phones) was a bit challenging, but the staff was very helpful at getting around the various website blocks and navigating all the different prefixes you needed to make a call. Also many people in Egypt expect baksheesh (small tips) for doing things like carrying your bags (whether you want them to or not), giving you directions, allowing you into tombs, etc., but very few places in Luxor provide change when you pay them, and the ATMs only give big bills. The hotel was so helpful in breaking my big bills so I could leave tips.
The restaurants were all good (and actually the Italian restaurant there is GREAT) and very accommodating. The poolside bar had wonderful drink and snack options, and the pools were both quiet and relaxing.
I'd like to second another review that one of their taxi drivers, Mamduh, is wonderful. He taught me some Arabic to keep people from hassling me, gave me advice on navigating the various sights, and even invited me over for Ramadan dinner. Ali Abdul, whose family runs the Sheraton's tour options, is also wonderful, makes planning day trips and outings very easy, and has extremely reasonable prices. And he knows everyone in Luxor so is very helpful in a pinch with anything travel related (taxis, trains, planes, etc.) I'm a young woman traveling alone, and Ali was really concerned about me getting hassled and ripped off, so when I took trips with him he came to the ticket counters with me to make sure that I was getting the correct price, etc. Also, be sure to ask him for where to go to get authentic Egyptian food!
Finally, and I know this is small, but many hotels in Egypt had very weird electrical outlets, and I couldn't charge my phone, computer, etc. The Sheraton Luxor had standard Europe/Middle East outlets so that this was not a problem.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is great pleasure for all of our associates to hear from you.
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Your positive comments are very encouraging for us to keep working to deliver our entire guest their expectations and to retain them repeated their visits to Sheraton Luxor Resort specifically when in Luxor any time.
We all at Sheraton Luxor Resort are waiting for the honor of welcoming you once and more to deliver you an excellent service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.