Me and my family went to Luxor last week for a holiday. Sheraton hotel was part of the package tour which we purchased.
The hotel is serene and the ambiance is exquisite. We stayed at the Bungalow-type rooms. It is undoubtedly charming, clean, and comfortable.
Unfortunately, when we asked for an extra bed they provided us with one that was a bit shabby and old. It wasn't in a good condition. We reported this to the housekeeping personnel when they came routinely for the room cleaning and they tried to adjust the bed but to no avail.
My mother who slept on that bed developed back ache from it.
In addition, there was a foul odor emerging from the drain in the bathroom. My mother had to cover it with a towel to control the strong odor.
In the evening time, an odor of cigarette smoke was present in the room.
There was a power cut during our last night in the hotel, but it was for a very brief period of time.
I wasn't at all expecting these flaws. Afterall, it is a 5-star hotel.
On the bright side though, the staff of the Karnak cafeteria inside the hotel were very hospitable, charming and helpful the entire time. Especially the manager of the cafeteria, Magdy Yousef and two of the waiters, Yahya and Ramadan Ahmed. They were always on their feet waiting to serve us with a genuine smile. They were also swift and responsive.
Furthermore, the ambiance is exquisite and has an interesting Upper Egypt feel to it. It has a relaxing atmosphere which I think many of the guests can agree too.
Overall, Sheraton was a decently nice to stay in. For the price, I think it was worth it. I hope though, that the hotel can rectify some of the issues that may be 'minor' but nevertheless indispensable for a comfortable and satisfying 5-star experience.