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“Hotel Heaven” 4 of 5 stars
Review of Karnak Resort Luxor

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Karnak Resort Luxor
5.0 of 5 Hotel   |   El Zinia Gebly Street, Luxor, Egypt   |  
Hotel amenities
Ranked #28 of 57 hotels in Luxor
Surrey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Hotel Heaven”
4 of 5 stars Reviewed June 27, 2013

I would recommend the Karnak Hotel to anybody who visits Luxor. Yes the rooms are a bit worn and could do with a lick of paint, but who cares...... your in one of the wonders of the world! The hotel itself is amazing, as is the pool and location. Taking many boat rides along the Nile it's the best looking hotel on the bank without a doubt. The food is excellent and the staff can not do enough for you and I mean everybody from the cleaners to the management I wish I could name then all but too many! Thank you Karnak for the most memorable holiday ever..... we will be back!

Final note. If you need transport, go see Abdul and Mr Crocodile.... brilliant guys who again will take you to places you would not normally see on booked excursions...... Tomb of Ay is a must!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Karnak Resort Luxor, responded to this review, June 29, 2013
Dear Guest,

We are very much appreciated to review your comments regarding your recent stay at Sofitel Luxor Karnak. It is always a pleasure to receive client’s feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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Victoria, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 25, 2013

We stayed one night at this resort after a recommendation from a family member- The price was reasonable and it was outside the noise of Luxor. We received adjoining rooms which were not both King size beds (which is what we booked) but it was late and we were only staying one night so we didn't make a fuss. The rooms were a fair size but they seemed really old and not very clean. There were dirty throw pillows on the bed and the bathroom in one of our rooms didn't even look like it had been cleaned. The remote for one of the TV's didn't even have any batteries in it. The lobby in the hotel has a flat rate taxi listing for popular destinations in Luxor so you don't have to bargain with the cab drivers (or so we thought). We checked the price for our destination and asked the cab driver before we got in and he quoted us four times what we thought- We said no and we were hoping the hotel would help us sort it out but they were no help. We brought the cab driver inside and showed him the board and he told us the prices were not right because tourism is so low they have to charge more. After some more negotiating we agreed on a lower and we were on our way. If we weren't going to our cruise boat we might have taken the free shuttle that goes to the Winter Palace in town.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Karnak Resort Luxor, responded to this review, June 27, 2013
Dear Guest,

We are delighted to review your comments regarding your recent stay at Sofitel Karnak Luxor. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak with a lot of improvements as you expect.

Sincerely yours,

Gamal Hassan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 25, 2013 via mobile

This hotel is located about 3km from Luxor and is the perfect location if you like the piece and quiet after the hussle/hassle & bustle of Luxor.
The hotel only had around 80 guests whilst we were there, and although this was good for us as there were no queues for breakfast, lunch and dinner, the service did suffer. The pool was really quite as well so no mad rush in the morning to grad a bed.
The grounds are really nice and you can tell that they have made an effort to keep these areas green and luscious.
The staff are faultless and couldn't do enough to make you feel welcome. There are too many to mention but a mention to Mostafa (pool bar) and Mahmoud, who I would now consider amongst my friends.
As far as the rooms are concerned they are looking a little tired and if you are staying on the ground floor the door to the balcony/patio is extremely dodgy.
Due to the lack of guests the evenings entertainment left little to the imagination, but if you are lucky enough to make new friends as we did the evenings are just as enjoyable without it.
Overall I thoroughly enjoyed my stay at the Sofitel and would definitely go back,although I would expect a much nicer room next time round.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Karnak Resort Luxor, responded to this review, August 10, 2013
Dear Guest,

We are very delighted to review your comments regarding your recent stay at Sofitel Karnak-Luxor. It is always a pleasure to receive client's feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enschede, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

I stayed with my sister in this wonderfull hotel. It was a great experience, especially to go to Luxor centre. When we arived by shuttle boat from Sofitel to the centre we were overwelmed by all the hassle and ran into the Mc Donalds. After we were cooled down by a nice milkshake we walked through the Souk and the Egyptian local market which was a nice experience and the hassle was not that bad!
What we liked the best in this hotel was the wonderfull helpfull staff, like for example Hosseiny who made us every morning a lovely cappucino with a big smile on his face, Ahmed and Badawy from the restaurant who always helped us with questions we had and not forget de very friendly and helpfull Hussein from the pool. Thanks everybody for giving us a great stay in this hotel.
" We will be back!"

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Karnak Resort Luxor, responded to this review, June 26, 2013
Dear Guest,

We are very much appreciated to review your comments regarding your recent stay at Sofitel Luxor Karnak. It is always a pleasure to receive client’s feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2013

This was our fourth stay at this hotel and I must say that I am looking forward to our fifth in December.
We love the quiet isolation of this hotel being that it is on the northern edge of the town but a short taxi ride of 5 minutes gets you into the centre of Luxor.(the hotel also provides free shuttle bus/boat to and from the town centre.)
The rooms and general appearance of the hotel is excellent,and as for the staff,nothing is any trouble at all,love them all.
Possibly the most relaxing experience you will have in Luxor.

Room Tip: I generally ask for a ground floor room as they have a larger patio area.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Karnak Resort Luxor, responded to this review, June 26, 2013
Dear Guest,

As a valuable and precious repeater guest, I would like to seize this opportunity to thank you for choosing Sofitel Karnak-Luxor another time to spend your recent holiday and considering the hotel as your 02nd home .

We are greatly appreciate any comments made by our guests in the tripadvisor site and constantly strive to achieve the highest quality of standards.

Once again many thanks for your comments, we are looking forward to welcoming you, assuring that your next visit #03 will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2013

Wonderful experience of hospitality at this Hotel. Egypt struggles with tourism and the staff at Travel line who organised our excursions and stay where very competent in every way. Safe guards where put in place to make our travel an enjoyment in every way. Hagglers are a bit over powering but this is simply because of such a low rate of tourists and they are struggling to make a living, but they are totally grateful of any small tip and it is nice also that when I had run out of cash towards the end of my stay, I was still treated immensely well and would like to thank all the staff at the pool side and the waiters in the Karnack Restaurant in the Sofitel. I would surely recommend seeing this place and all that it has to offer. Hope to return and I have I do not say that lightly, few places appeal to me as much as this.

Room Tip: Ask for Nile view.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Karnak Resort Luxor, responded to this review, June 22, 2013
Dear Guest,

We are very much appreciated to review your comments regarding your recent stay at Sofitel Luxor Karnak. It is always a pleasure to receive client’s feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 20, 2013

Arrived late to a really nice reception area, Our first room on the second floor was small and basic with a tiny balcony with a view of a communications tower! We had a word and were changed quickly and efficiently to a room on the ground floor, balcony bit still small but opened onto nice gardens.
Really pleasant surprise after a good breakfast to see a fantastic pool and lovely gardens overlooking the Nile. This was one of the nicest pool and outside areas I've seen, really a pleasure to be around.
Food was good, one nice touch is that lunch is taken by the pool rather than the main breakfast and dinner dining room and that Friday evening food is served outdoors by the river with a show' this breaks up the usual all-inclusive repetition.
Luxor itself is really suffering with lack of trade. You do get hassle as there are 10 caleshes (horsedrawn cariiages) for every tourist but don't let it put you off. Luxor is amazing to walk around at night, especially the area behind the temple. Be firm and confident and know where you want to go. If you get a Calesh (or felucca) agree the price beforehand and be clear if that's for the trip or per person. You can get an hour tour of the town for 20LE (£2!) but 30 or 40 is reasonable. Add another 10LE for a tip. A Felluca could be 50LE per hour. They will always try it on at the end of the trip but just shrug and be firm.
We happened on a guy called Mustapha in the Egyptian market behind the temple. A real loveable rouge with one eye and a horse called rambo who took us round the markets. Find him if you can.
We were also lucky to meet a taxi driver (who others have mentioned) called Tarek Crocodile who works from outside the hotel gates. A really genuine, honest character who we'd recommend. He's well connected and can sort you out with any trips with reliable people. We even ended up invited to his house for lunch and meeting the family which was a real treat.
Tell him Mr Steve and sister Stacey sent you.
For trips we went to Karnak sound and light, a trip on the Nile and Luxor museum. All recommended
Overall a fantasic, great value holiday and really recommended.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Karnak Resort Luxor, responded to this review, June 27, 2013
Dear Guest,

We are very much appreciated to review your comments regarding your recent stay at Sofitel Luxor Karnak. It is always a pleasure to receive client’s feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Karnak Resort Luxor

Address: El Zinia Gebly Street, Luxor, Egypt
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Luxor
Price Range (Based on Average Rates): $
Hotel Class:5 star — Karnak Resort Luxor 5*
Official Description (provided by the hotel):
located on the east bank of the majestic Nile in one of the most exciting & intriguing settings, Sofitel Karnak lets you experience the timeless & exotic beauty of Luxor, 6 km from the city center,18 km from the Luxor international airport, 3 km from the glorious Karnak Temple. Savor the wide selection of fine cuisines at our main restaurant or a-la-carte restaurant "O'Nile". Discover ancient history at your doorstep in any of our 347 rooms& suites or enjoy the vast leisure facilities the hotel offers. ... more   less 
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Also Known As:
Sofitel Karnak Luxor Hotel Luxor
Accor Karnak Luxor
Sofitel Luxor
Luxor Sofitel

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