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Sofitel Karnak Luxor: Traveler Reviews

4.5 of 5
El Zinia Gebly Street, Luxor, Egypt
Hotel amenities
Sofitel Karnak Luxor
Ranked #27 of 55 hotels in Luxor
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1,218 reviews from our community

Traveler rating
    580
    375
    171
    58
    34
See reviews for
Families
282
 
Couples
552
 
Solo
78
 
Business
9
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Inverness, United Kingdom
1 review
1 helpful vote 1 helpful vote
“All Inclusive?”
4 of 5 stars Reviewed February 19, 2013

I stayed at this hotel in early January and decided on All Inclusive. Although the hotel enjoys a beautiful location and the over-all layout is good I was very disappointed to find that All Inclusive customers were treated differently in the sense that when ordering beer no bottles were allowed to be brought to the table and beer was only provided in a smallish glass--whereas those customers paying per drink were brought different glasses with the bottle. As well as feeling uncomfortable myself about this it was also obvious to other customers that there was a difference. This policy needs to change.
The staff were all helpful and in particular Mahmoud at reception was a delight to talk to talk to for local information as his english and manner were perfect.

Room Tip: Garden rooms lovely for their quiet setting.
See more room tips
  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Simon B about Sofitel Karnak Luxor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
February 21, 2013
Dear Guest,

We are delighted to review your comments regarding your recent stay at Sofitel Karnak Luxor. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak with a lot of improvements as you expect.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“This is our fifth visit”
5 of 5 stars Reviewed February 19, 2013

to this hotel, and once again, it didn't disappoint. Lovely food, grounds, clean rooms and fab location. What really makes this hotel is the staff, nothing is too much trouble, very friendly and pleasant. Thanks to Mahmoud in Carters Bar, Ahmed Tam, the Chef, and Emad Zakary, food and beverage manager for looking after us.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
See 10 more reviews by DarvelDarvel for Luxor
Ask DarvelDarvel about Sofitel Karnak Luxor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
February 21, 2013
Dear Guest,

As a valuable and precious repeater guest, I would like to seize this opportunity to thank you for choosing Sofitel Karnak-Luxor for the fifth time to spend your recent holiday and considering the hotel as your 02nd home .

We are greatly appreciate any comments made by our guests in the tripadvisor site and constantly strive to achieve the highest quality of standards.

Once again many thanks for your comments, we are looking forward to welcoming you, assuring that your next visit #06 will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, Saudi Arabia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Sofitel Karnak Hotel is a good hotel to spend your overnight in.”
5 of 5 stars Reviewed February 18, 2013

A little bit far from the city but we really liked it, the rooms are big enough and clean, the restaurant offer different types of food, nice swimming pools , the staff are very helpful and always smiling, they usually check that you are satisfied with their services. The chek in and check out goes so fast.

Overall, this hotel is a good hotel to spend your holiday in, thanks guys for making sure that we enjoyed our time with you.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask fawaz a about Sofitel Karnak Luxor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
February 21, 2013
Dear Guest,

We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service.

We are looking forward to welcoming you once again in the nearest future at your 02nd home Sofitel Karnak-Luxor.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, UK
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Not 5 star but not too bad.”
4 of 5 stars Reviewed February 16, 2013 via mobile

We stayed at the Sofitel Karnak for 4 nights at the end of our trip to Egypt. The room was nice if a little small but the bed was a decent size and the mattress was acceptable (essential if you have a bad back). The pool and the pool area were very nice and it was very pleasant spending time there. The bar area was nice and the coffee shop was acceptable. We paid for all inclusive and it was very nice being able to have as many hot and cold drinks as we liked- however the food was average at the very best. The selection available was poor and of very variable quality we normally found something that was O.K. To eat but rarely anything particularly nice. The staff were very nice and attentive- but the quality of information provided by the hotel was poor. In short a nice place to stay but I wouldn't bother with the all inclusive.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
Ask BritT0urist about Sofitel Karnak Luxor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
February 21, 2013
Dear Guest,

We are delighted to review your comments regarding your recent stay at Sofitel Karnak Luxor. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak with a lot of improvements as you expect.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“We felt like queens:-)”
5 of 5 stars Reviewed February 16, 2013

Just wanted to thank all the staff for our amazing stay in beautiful Sofitel, especially Sayed who looked after us so well and made sure we had everything we wanted and more- cannot wait to go back again!
The food was superb- really amazing quality and variation, always something new and lots of opportunities to taste Egyptian dishes. We loved the house wine with meals and drinks in between the meals! The resort was very well maintained and cleaned all the time. Rooms were spacious and cleaned daily. The weather was stunning. Perfect holidays.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Natalia W about Sofitel Karnak Luxor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelKarnak, General Manager at Sofitel Karnak Luxor, responded to this review
February 21, 2013
Dear Guest,

We are very delighted to review your comments regarding your recent stay at Sofitel Karnak-Luxor. It is always a pleasure to receive client's feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,

Gamal Hassan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Karnak Luxor

Also Known As:
Sofitel Karnak Luxor Hotel
Sofitel Karnak Luxor Hotel Luxor
Accor Karnak Luxor
Sofitel Luxor
Sofitel Karnak
Luxor Sofitel
Address: El Zinia Gebly Street, Luxor, Egypt
Region: Egypt > Nile River Valley > Luxor
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Luxor
#12 Luxury Hotels in Luxor
#16 Romantic Hotels in Luxor
#17 Family Hotels in Luxor
Price Range: $
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
located on the east bank of the majestic Nile in one of the most exciting & intriguing settings, Sofitel Karnak lets you experience the timeless & exotic beauty of Luxor, 6 km from the city center,18 km from the Luxor international airport, 3 km from the glorious Karnak Temple. Savor the wide selection of fine cuisines at our main restaurant or a-la-carte restaurant "O'Nile". Discover ancient history at your doorstep in any of our 347 rooms& suites or enjoy the vast leisure facilities the hotel offers. ... more   less 
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