We picked the hotel based on so many great reviews and really are an easy going 20&30 something couple well experienced travellers on any budget. Sadly found this one of the most frustrating holidays. Perhaps we were unlucky and laughed for most of the holiday but at the end I just wanted to fly home early. With so many points we feel drained and very cheated that management has failed to action past problems after all the business is a hotel for guests to relax!! In low season they struggled with so few guests to offer basic service or help guests relax.
Very simply here is the GOOD, BAD and our TIPS....
SImply lovely pool area and sun set over the nile.
Squash & Gym -
Very nice facilities (court 2 is waxed and needs sanding)
Very very hot water and great pressure
Themed Buffet -
Deserts and breads presentation excellent, local themed night is great.
The low key staff such as cleaners, gym and a few waiters were great and good tips left for being so helpful.
Oh my god every request was NO,NO,NO. Can we change money into smaller notes NO! Can we have a double bed NO! Can we have some extra Milk NO! Can we remove our all inclusive bands on check out NO! Can you smile NO! Is your Steak Restaurant open....Not Sure....NO!
Noise Pollution -
After our first night on the first floor was very comfortable, we moved to a double room on the ground floor. You can hear every footstep above and conversations or key tapping in the adjoining rooms. For some unknown reason phones went off in various rooms until midnight. In the end we pulled our phone out of the wall. If your a heavy sleeper no problem but take ear plugs.
In a couple of words BAD SCHOOL DINNERS, We went all inclusive, breakfast tea is mostly luke warm and not brewed, pool food for lunch is tasteless and very seasoned with pepper. I had sickness twice in the visit perhaps just unlucky. The evening buffet foods is mostly luke warm and absolutely nil service on drinks. At lunch you would see bread and other food items sitting in the open with birds pecking or flies. We suggested to the supervisor to cover the food stuffs and they simply laughed off the suggestion....I lived on a truck in Africa with better food care.
The staff have no interest to bring you drinks unless you tip them and serve drinks in anything that is available. Mostly small beakers for a beer after complaining we received an ice cream sunday glass. You also have to sign a docket for everything even to get more tea bags you have to sign for it! Take a pen to dinner.
The grounds are great but sadly many flies, more than my time in Africa or Asia slums, they do spray some smoke twice a day but you can't relax due to so many constantly landing on you.
Take ear plugs, fly repellant and plenty of notes to tip in order to be served.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are delighted to review your comments regarding your recent stay at Sofitel Karnak Luxor. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be at Sofitel Karnak with a lot of improvements as you expect.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.