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“unacceptable” 3 of 5 stars
Review of Sofitel Pavillon Winter Luxor

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Sofitel Pavillon Winter Luxor
5.0 of 5 Hotel   |   Corniche El Nile St, Luxor, Egypt   |  
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Ranked #7 of 57 Hotels in Luxor
Dhahran, Saudi Arabia
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4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“unacceptable”
3 of 5 stars Reviewed March 6, 2013

I stayed in Winter Palace Pavilion for 2 days, and returned to the hotel a day later after a trip to Abu Simbel. After my first check out I forgot one of my mobile phones in the room. It's an old phone but my SIM card was inside and the phone was given by a friend to use it abroad. When I returned I asked at the reception to be returned to me, however they told me that nothing was found in my room. I checked my bag again although I knew it wasn't with me. The reception told me that never something like this has happened until then, however I'm positive that my phone was found by the hotel staff and not returned to the Lost and found hotel's department. This is unacceptable from a hotel such as Sofitel. I travelled around the world, I saw a lot of poor people and I understand poor life and the need for a job, this is why I don't give reviews if something doesn't go well with a hotel or a tour, however stealing I don't tolerate. This is why I write this review now.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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london
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 5, 2013

We stayed at the winter palace for 5 days in Luxor.

Best thing about it is the location. It's very close to Luxor and Karnak temples, within walking distance to the souk and McDonalds, and a short kalesh trip away from the restaurants dotted around the east bank. They've got Thomas cook exchange nearby ( with competitive rates) and also a good tourist operator who was very helpful and reasonable when it came to the prices. There is also Egypt Air office next door, which proved useful as we where able to change our flights to accommodate Cairo into our plans.

You can also take advantage of the gardens and facilities it shares with the sofitel winter palace including the pool, sheesha bar.

Rooms are clean and tidy with lovely views from the balcony. Staff are friendly. Breakfast buffet had a nice spread.

Luxor itself was fantastic, we went to all the sights. Highlights were karnak temple and balloon trip.

Have to be patient with the Egyptian people, have suffered with low tourism and do tend to badger at every opportunity for tourist excursions, taxis etc.

In terms of food, it was generally lovely. The best restaurant was a place place called Chez Omar, we stumbled onto it after meandering through the "tourist" souk into the locals "souk". IF you ever get there, make sure you order the kofte kebab.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 3, 2013

Very professional and welcoming staff ! Excellent rooms!! Great breakfast. The best location in town. obviously well managed. The gardens are just wonderful. The pool area and pool staff are great. I will certainly return to this hotel. They make you feel special!!!!! Its just an amazing place to be! Massage service is fist class - but there was no multi Gym that I could find. However- Id still return to the hotel because of its friendly and professional service.

Room Tip: Well-- Id say just go there and experience. It is a great place to be for several days!!
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 23, 2013

We really liked this hotel, you get the surroundings, facilities and service of the posh bit for a fraction of the price. I really can't see why you would bother to pay the extra to stay in the old part. Our room was very nice, clean, modern and comfortable. There were nice views from the balcony over the gardens and to the town beyond. The staff were excellent and the breakfast was very good. We walked everywhere and nothing was too far (although we like walking!).

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neath wales uk
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed January 20, 2013 via mobile

Do not mistake this for the old winter palace,no where to sit in the hotel only your room, this place used to use the facilities of the new winter palace hotel,but this block has now been demolished,along with the lounge bar, cafe, restaurant.
They have not replaced any of these facilities in the pavilion very very poor

Stayed June 2012, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Pavillon Winter Luxor

Address: Corniche El Nile St, Luxor, Egypt
Phone Number:
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Luxor
#5 Romantic Hotel in Luxor
#6 Family Hotel in Luxor
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Pavillon Winter Luxor 5*
Official Description (provided by the hotel):
Located on the banks of the River Nile in the midst of a tropical garden in the city centre, near the luxor Temple and other attractions such as the Karnak Temple, the Luxor museum, the International Convention Centre and the Mummification Museum. The Pavillon Winter Palace features three restaurants, two bars and a swimming pool. We apologize for any inconvenience that may occur due to the construction work taking place nearby the hotel as of June 14 th 2008 for a period of 6 months. ... more   less 
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Also Known As:
Pavillon Winter Luxor Hotel Luxor
Pavillon Winter Hotel Luxor
Luxor Pavillon Winter Hotel
New Winter Palace Luxor
Luxor Sofitel
Winter Palace Hotel Luxor

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