We booked the tour with Ramses Day Tours for a day tour to visit Valley of the Kings after reviewing so many good comments here. The experience was fairly disappointing, This is the first negative comment we gave. It took me lots of thinking to do so because me and my husband are not naturally good at complaining about things.
The many reasons we feel disappointed about the tour are as below:
English speaking egyptologist is NOT an English egyptologist as their website advertises;
Poor quality vehicle, smelt bad, broke down;
Driver constantly on mobile phone;
Tour operator (the driver) uncertain of the itinerary, we were taken to Valley of the Queens only after we requested, which is supposed to be included in the tour;
Poor attitude/service of the tour guide, he sat at the entrance of each attraction waiting for us, instead of guiding us inside the attractions(tombs); little information given;
At the end of the tour, driver took a detour to drop the tour guide off before returning us to the hotel;
The whole return journey , the driver and the tour guide just talking between themselves , ignoring us;
Upon returning to our hotel, the tour operator( the driver) didn't even ask how we feel about the tour, just took the money off us and drove off.
Worth to mention that we did receive a customer survey satisfaction email after the tour, from the quality control people of Ramses Tour Egypt. We replied with the points as above based on the fact, there was NO further reply from them ever again.
I feel unbelievable that there are so many good comments about this tour,maybe our experience is just one off thing ,but we feel obliged to share our experience with the other travelers.
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