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“Outstanding service!” 5 of 5 stars
Review of Hotel Sheherazade

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Hotel Sheherazade
Gezira El Bairat | West Bank, Luxor, Egypt   |  
Hotel amenities
Ranked #10 of 57 hotels in Luxor
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Outstanding service!”
5 of 5 stars Reviewed March 12, 2013

I can not speak highly enough of this hotel. On our last night staying in the Sheherazade my husband became very ill with Typhoid and if it weren't for the staff of this hotel, he wouldn't have survived the night. They went above and beyond their service responsibilities, for which I am very grateful. I really loved this hotel. It's tucked away down a street, and is the perfect place to retreat from the busy life of Luxor. Don't stay on the East Bank of Luxor.. The hassling is relentless..
Thank you Sheherazade for everything!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Derby, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 6, 2013 via mobile

My wife and I enjoyed the stay so much that, upon leaving, were a bit sad. It's unfortunate that tourism is hurting as badly as it is when these wonderful accommodations exist.

Room:
A described and what we needed for a relaxing escape. Kept very clean and had water/electricity the entire time. Even if we did find a problem, the staff would've handled it immediately. We wanted both exploration (temples and tombs) and relaxation. The table and chairs outside the room let us relax in the garden ambience when we wanted downtime.

Facilities:
A garden with seating and a rotunda is the main restaurant area and a meal at sunset was a great experience. The small, open-air breakfast area is also very nice and well decorated. There is also a rooftop terrace with a great view of the Nile which is worth some downtime. Plenty of flowers and paintings that make the place look very nice.

Staff:
This, to me, is what makes the hotel a gem. The staff was very attentive to all our needs and the owner was always there if we needed to bother him about something. He was able to find us reasonably priced whatever we needed.

Location:
The quote I heard is "the west is the best" and I completely buy it. If you're looking for relaxation when the sun goes down, this is the place to be. The hustle of the east bank is barely audible. The street vendors and markets in the area are also very reasonably priced compared to other locations. Finally, this area is a pretty tight knit community. Everyone seems to know each other and is very welcoming.

Food:
We enjoyed trying the different foods offered by the hotel. They are certainly tasty and seem authentic. Try the mixed grill if you want to get a taste of everything. The breakfast offered is not huge, but is enough to get you moving. You'll get a crepe, some fruit, bread, and jam, honey, and cheese spread. Of course, you get tea and coffee if wanted.

Final thoughts:
We ended up being privy to an Egyptian birthday party one of the nights there. This was a fantastic culture experience and was as good as seeing some of the temples. We listened to traditional music, watched traditional dancers including a belly-dancer. Again, we were accepted like we've lived our entire lives there.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 25, 2013

This is the third time now that I have stayed at this hotel and it never lets me down. After having stayed in the majority of hotels in Luxor, I can definitely say that this is the best one in the area. The rooms are comfortable and clean, with housekeeping that prides itself on creating wonderful and dynamic sculptures with towels: crocodiles, mummies, pigs, swans, hearts, etc. The hotel garden is full of colourful flowers and wildlife, complimented by a bar area serving food drinks. The staff at the hotel are excellent, attentive but never cross the line into unwanted attention, as i had experienced in some of the bigger hotels in Luxor. All in all, this is a great hotel, with a great atmosphere, nestle in the heart of the west bank community. The lack of tourism is very noticeable now in Luxor. When we visited the east bank of Luxor we were constantly harassed and at one point were the only westeners in the main souq area. The west bank of Luxor was completely different, very laid back and relaxed, and apart from the usual inquires about faluccas and taxis, we were able to walk about freely. So would definitely recommend staying on the west bank over the east. And if you want a hassle free falucca experience ask for Mr Bedaway!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Ginesio, Italy
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

I stayed here for a week in November 2012 with a group and enjoyed a very unique experience.
After visiting some of the nearby temples and sacred sites I felt totally enlightened with the most profound ancient knowledge available about Egypt.
The roof top terrace was a special place to relax and do some meditation as well as being an ideal space for lying down, gazing up at the clear night sky with all planets and the stars.
The grounds were spacious and safe to walk around at night and the weather was a lot warmer than I though it would be for the time of year, lovely sunny days with no rain.
Breakfast was always available early if needed and we could get lunch boxes made up for our trips. The west bank is away from the hustle and bustle of the crowds of tourist which is found on the east bank providing a much more peaceful place to walk around outside the hotel. The rooms were always nice and clean, very warm with fresh towels left creatively folded in a quirky design which gave made me smile on entering my room. There was
Wi-Fi available in the lounge and reception areas.
I have just booked to go back again in March and nothing is to much trouble, all my requests are yet again being met. The hotel is a good place for groups to stay and a great price for all it has to offer.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 9, 2013

Do you want a really good experience of what a hotel in Egypt should be like? Then this is the place for you. It's not one of your Western-type hotels with swimming pool and fitness centre that could be anywhere in the world. It's a place that shows the best of Egypt in atmosphere and friendliness.
A great deal of thought has put into the interior design of the hotel. The public areas have got paintings, hanging carpets, vaulted ceilings and a magnificent dome. The roof is a haven of peace to sit and watch the sun go down. From it to the east you can see the Nile and the temple of Luxor; to the west are the desert mountains with the Valley of the Kings, The many plants in the gardens are well-tended so are a haven for birds.
My room had a very comfy bed with ceiling fan, air conditioner - but most important of all, an electric heater (yes - you really need a heater in the evenings in January in Luxor!). My bathroom was well tiled, had everything working well and constant hot water. The room was freshly painted white with niche-features in the walls of various shapes and sizes painted a contrasting deep peach. It was cleaned well every day. Oh and there were plenty of electricity sockets in the walls to plug in your laptop, mobile etc.
But the thing that really makes this place special is the staff, who do their utmost to make your place a pleasant one. When they smile they really mean it - not like in some hotels where you know a smile means 'give me some money'. Any problems are sorted out immediately.
The only thing that perhaps could be improved is the food. The breakfast was absolutely fine (including pancakes!) but the evening meals could be more inspired. But there are nearby options that are exceptionally good.
One thing - its location is down a side street. It can get muddy when it rains - and did it rain for a day this January!. But it means that when you walk to catch the ferry you pass by houses where the local people (very friendly) live.. You can see into their courtyards where the women still make the sun-bread the ancient Egyptians made. So if you really want to feel part what is best in Egypt ... stay at this hotel.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 20, 2013

We stayed here for 2 nights over New Years Eve whilst in Luxor and very much enjoyed everything about it and would happily return.

I spent a long time researching where to stay and with other positive reviews and deciding on the quieter west bank location decided on this one. We are very pleased we stayed on the west bank, it is much quieter, less hassle and closer to many of the sites than the east bank. Getting the ferry (public or private) proved cheap and very easy and we used it many times.

When we arrived at the hotel we were greeted by warm and friendly staff and shown to our great room with a private balcony with a lovely sunset view. The rooms were very nice and the whole architecture and feel of the hotel was very authentic. We had a yummy meal in their garden that evening and with cooler evenings they put a private fire next to our table which i though was a really nice touch. Mohamed was very good to book a balloon ride for us very last minute and found that all staff were very chatty, friendly and could not do enough for you.

The breakfasts were great, plenty of food, pancakes and eggs cooked however we wanted them. They even let us have breakfast half an hour early so we could sit down and eat before our early flight.

I could not help but notice the negative and somewhat unfair review (i felt anyway) from sportchic below. From the sounds of it we were there together as we were also there for the New Years Eve party. The party was very Egyptian which quite frankly is what you want when in Egypt, there was dancing plenty of very tasty food, music, singing and a very nice atmosphere.

I also noticed the problem with the water (we did not have any flooding) shortage but when i spoke to the staff they explained the issue and when i told them i was going to shower they made sure we had plenty of hot water. Perhaps not ideal but it sounds like this was a bigger problem for the area not just the hotel. It annoys me when people complain about things but say or do nothing at the time and just paint a gloomy picture on a review afterwards. I am 100% certain if the SportChic reported some of their issues they would have been rectified. As i say all staff were very helpful and would bend over backwards to give you a good stay.

I think the price was fair, there are cheaper hotels around but also much more expensive ones. I feel they have the right balance.

Hope to return again!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 17, 2013

Stayed here for 3 nights and was really really disappointed with the place given the earlier reviews on trip advisor and will try my best to articulate it. We had no water and no hot water when we arrived after a long trip and my friend had to take a cold shower after the water was restored. Toilet drainage was so slow and it would often flood over, coupled with a crawly shower curtain, be prepared to have a flood in the toilet and slip. Towels from the hotel were always damp and smelly. You wont get wifi in the room and will have to attempt to get a spotty connection whilst standing in the middle of the courtyard. Breakfast was really pathetic. They serve instant coffee, give you 1 banana, 1 cold crepe, unlimited rolls but with 1 cheese, 1 butter, 1 honey and 1 jam. Oh an a plain yogurt. Given that I was paying 60 USD for a twin room which was pretty high for a Luxor hotel on the West Bank. Apart from the toilet floods and slip hazards and damp stale towels, we also stayed for the New Year's Eve party where we paid 150 Egyptian pounds for a "egyptian buffet which served the same breakfast rolls" and didn't even include water. They promised a good party and show with entertainers. We just had a old guy singing and one dude whirling around. There were quite a number of local people who seemed to know the owner well and we felt very made used of as we were probably paying for these folks dinner. No desert was left and I had to eat slices of oranges which proved a crappy end to a boring, super over priced dinner on New Year's Eve. Seriously, I would not recommend this hotel to anyone unless you're alright with poor toilets, expensive rooms with no wi fi and worse motel breakfast I have ever been served in my life. Oh and to get to the airport, use get a cab off the streets...hotel will quote you 150 and tell you safety is an issue but you can get a cab off the streets for 90 Egyptian pounds.

Room Tip: Check your water temperature and pressure and INSIST on dry towels
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hatusu, Manager at Hotel Sheherazade, responded to this review, January 18, 2013
I will answer each of the guest’s complaints one by one.
1. The problem with the water and electricity was a problem throughout the whole area when the guests arrived. It would have been the same in any hotel they went to on the West Bank, and unfortunately , this is now a widespread problem for the whole of Egypt. Likewise the intermittent wifi – this is not a hotel problem specifically, but an area problem.
2. If the guests had brought to our attention either of the problems with the towels or the toilet it would have been dealt with immediately – nothing was said to any member of staff. Problems occur in any household, not just hotels, but once known they are always dealt with
3. The New Years Eve buffet started at 8pm. The guests were informed of this. They didn’t arrive back at the hotel till after 10pm however, having gone to the Karnak Sound and Light Show starting at 8pm. Of course there was very little food left after all that time! By this time they had also missed much of the entertainment – a singer called Mahmoud Jumas, a well known entertainer not only in Luxor, but in the whole of Egypt, having made 2 records and appearing on TVseveral times. He brought with him a group of 6 musicians. The singer after Mahmoud Jumas, (“the old guy singing”) was a well known “folk” singer in Upper Egypt, Mr El Rabiah from Aswan. These famous singers were one of the reasons there were so many locals at the party, every one of which had paid for the privilege, and who were delighted to be able to see these famous personalities. The music may not have been to the taste of these particular guests, but the party was advertised as an Egyptian Party . The “one dude whirling round” was a Danoora, commonly known as a Whirling Dervish. They are from the Sufi religion, members of which religion are numerous on the West Bank of Luxor and we like to think that our guests might like to learn a little of the local culture.
4. Regarding the breakfasts –I would hardly describe as “pathetic” the guests own listing. And they only have to ask if they require extra portions of absolutely anything.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sheherazade

Address: Gezira El Bairat | West Bank, Luxor, Egypt
Location: Egypt > Nile River Valley > Luxor
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#3 Business Hotel in Luxor
#5 Best Value Hotel in Luxor
#15 Romantic Hotel in Luxor
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Hotel Sheherazade is ideally located far from crowds & noise, an oasis of calm in a green & shady garden. The building, in the style of Hassan Fathy, reflects the designs evoked in The Book of a Thousand and One Nights, Sheherazade being the name of the beautiful storyteller. As well as local tours, the hotel is pleased to offer desert safaris and Nile cruises on its own sailing boat, Sindbad. ... more   less 
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Also Known As:
Sheherazade Hotel Luxor

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