Stayed here for 3 nights and was really really disappointed with the place given the earlier reviews on trip advisor and will try my best to articulate it. We had no water and no hot water when we arrived after a long trip and my friend had to take a cold shower after the water was restored. Toilet drainage was so slow and it would often flood over, coupled with a crawly shower curtain, be prepared to have a flood in the toilet and slip. Towels from the hotel were always damp and smelly. You wont get wifi in the room and will have to attempt to get a spotty connection whilst standing in the middle of the courtyard. Breakfast was really pathetic. They serve instant coffee, give you 1 banana, 1 cold crepe, unlimited rolls but with 1 cheese, 1 butter, 1 honey and 1 jam. Oh an a plain yogurt. Given that I was paying 60 USD for a twin room which was pretty high for a Luxor hotel on the West Bank. Apart from the toilet floods and slip hazards and damp stale towels, we also stayed for the New Year's Eve party where we paid 150 Egyptian pounds for a "egyptian buffet which served the same breakfast rolls" and didn't even include water. They promised a good party and show with entertainers. We just had a old guy singing and one dude whirling around. There were quite a number of local people who seemed to know the owner well and we felt very made used of as we were probably paying for these folks dinner. No desert was left and I had to eat slices of oranges which proved a crappy end to a boring, super over priced dinner on New Year's Eve. Seriously, I would not recommend this hotel to anyone unless you're alright with poor toilets, expensive rooms with no wi fi and worse motel breakfast I have ever been served in my life. Oh and to get to the airport, use get a cab off the streets...hotel will quote you 150 and tell you safety is an issue but you can get a cab off the streets for 90 Egyptian pounds.
Check your water temperature and pressure and INSIST on dry towels
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I will answer each of the guest’s complaints one by one.
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1. The problem with the water and electricity was a problem throughout the whole area when the guests arrived. It would have been the same in any hotel they went to on the West Bank, and unfortunately , this is now a widespread problem for the whole of Egypt. Likewise the intermittent wifi – this is not a hotel problem specifically, but an area problem.
2. If the guests had brought to our attention either of the problems with the towels or the toilet it would have been dealt with immediately – nothing was said to any member of staff. Problems occur in any household, not just hotels, but once known they are always dealt with
3. The New Years Eve buffet started at 8pm. The guests were informed of this. They didn’t arrive back at the hotel till after 10pm however, having gone to the Karnak Sound and Light Show starting at 8pm. Of course there was very little food left after all that time! By this time they had also missed much of the entertainment – a singer called Mahmoud Jumas, a well known entertainer not only in Luxor, but in the whole of Egypt, having made 2 records and appearing on TVseveral times. He brought with him a group of 6 musicians. The singer after Mahmoud Jumas, (“the old guy singing”) was a well known “folk” singer in Upper Egypt, Mr El Rabiah from Aswan. These famous singers were one of the reasons there were so many locals at the party, every one of which had paid for the privilege, and who were delighted to be able to see these famous personalities. The music may not have been to the taste of these particular guests, but the party was advertised as an Egyptian Party . The “one dude whirling round” was a Danoora, commonly known as a Whirling Dervish. They are from the Sufi religion, members of which religion are numerous on the West Bank of Luxor and we like to think that our guests might like to learn a little of the local culture.
4. Regarding the breakfasts –I would hardly describe as “pathetic” the guests own listing. And they only have to ask if they require extra portions of absolutely anything.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.