Hotel is located on island. In order to get to/from hotel and Aswan city you must take a boat shuttle. This is terribly inconvenient and felucca boat men harass you to sell rides on their boats while you wait for the hotel shuttle. We are very uncomfortable each time we had to wait for the shuttle to take us to/from the mainland. The hotel lobby is nice - however don't be fooled by this. The rooms are old, dated, and dirty. The bathrooms are very dirty and gross. The cleaning people are children (in their teens and younger). It was scary. The room service was good however and we enjoyed the quality of the food. The staff at the front desk were very rude to us when we were checking out. There was an issue with our bill and they argued with us and told us we were wrong. The manager was called and she also continued to argue with us. Then they put us on the phone with their vendor that provided the service and he also argued with us. It was terrible! And all over a small amount of money. They would speak to each other in Arabic so we could not understand what they were saying about us. We ended up paying the additional monies so we could leave. It was not even about the money but was how we, as customers, were treated. We left feeling very disrespected. We will never stay at a Movenpick hotel again. I do not recommend this hotel to tourists as they do not care about customers - only profits.
- Official Description (provided by the hotel):
- Welcome to the Nile. The Elephantine Island Resort Aswan stands out by Virtue of its secluded setting amid tropical gardens set on an island in the Nile. The perfect hotel for relaxing and enjoying the luxury amenities during an exciting stay. ... more less
- Reservation Options:
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- Also Known As:
- Moevenpick Resort Aswan Hotel Aswan
- Moevenpick Hotel Aswan
- Aswan Moevenpick Hotel