After a trip on the best ship on the Nile river and the days before in Cairo we stayed with friends in this wonderful located, nicely renovoated and designed hotel.
we very much liked the rooms/suite and we loved the design and the quality of the bed and the linen and the silence in the hotel, the fresh flowers and the atmosphere are really great, the big dissapointment are the food delivery and presentation and the far too slow and unpolsihed service. ther was only a occupancy of 20% in the hotel but allone the check in took more then one hours( it was late afternoon) and another 45 min until our luggage has arrived in the room. later we received an appologize letter, but also here, we recieved the letter from our friends they received our letter, what shows cleraly no communication between the departments.
we requested a appointment with the GM, we got told he is out for some days and the meet with a young gentleman from reservation department and the manager of safety and security( ??) to place our experince and complaint about the service.
How ever, we did not understand in time like this what is for the country not easy and with this low occupancy, why does the managemnt not take time for traings and why is nobody available from the hotel management for us not a good sign.
By the end of the day, we enjoyed our stay, but with this quality of sevice we can not reccomend the hotel.
Food in the Mövenpick Hotel far far better and service very fast
We stayed with friends for 2 nights in this beautiful hotel and we liked very much the location, thi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing Sofitel Legend Old Cataract for your recent visit to Aswan.
I would like to sincerely thank you for sharing your valuable feedback.
Your constructive criticisms have been shared with the respective department heads from the rooms and food and beverage divisions to eliminate such defects to avoid reoccurrence.
I am grateful to receive your comments which enable us to continuously improve the services we are offering. Customers care is our highest priority and we take our guests’ constructive criticism very seriously.
I am really sorry I was unfortunately not able to meet you in person.
I would like to thank you again for taking the time to bring this matter to our attention and hope to have the opportunity to welcome you back in the not too distant future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.