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“Making an exception to write this review” 5 of 5 stars
Review of Four Seasons Hotel Cairo at the First Residence

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Four Seasons Hotel Cairo at the First Residence
5.0 of 5 Hotel   |   35 Giza Street, Cairo, Giza 12311, Egypt   |  
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Third Night Free!
Ranked #1 of 36 hotels in Giza
Sarajevo, Bosnia and Herzegovina
Top Contributor
66 reviews 66 reviews
63 hotel reviews
Reviews in 59 cities Reviews in 59 cities
190 helpful votes 190 helpful votes
“Making an exception to write this review”
5 of 5 stars Reviewed December 1, 2013

I've been traveling and staying in hotels for over 20 years now, and stopped writing hotel reviews about 5 years ago, as it seemed that there were already so many reviews already logged for each hotel. But, after 3 days at the Four Seasons in Giza, I feel I have to post my first Tripadvisor review in a long time. My wife, 3-yr old daughter, and I just experienced the most impressive service we have ever received, not just at a hotel, but any establishment. From the first second that we walked through the door, dozens of staff made us feel at home as if they had known us for years. In addition to making a flawless Thanksgiving dinner for us on less than 12 hours notice, they had a special, huge smiley-face cookie and chocolate truffle lollipops for our daughter, and a special cake marking the anniversary of our engagement. As my daughter screamed excitedly, as she jumped up and down, 'this is a lucky day'. Of course, the pool area, restaurants, massage service at the spa, and kids club are all great. But, it's the service that is unsurpassable. Well done, Four Seasons. Thank you to all of the staff that made our visit so memorable.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RShimabuku, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review, December 19, 2013
Dear Imrancid,

We noted your comments on the breakfast and are working towards adjusting to your suggestions. Thank you very much for your comments it is guests like you that help us improve and want to give you better service the next time around so you notice a difference when you stay with again

we hope to welcome you back soon, I am sure future guests will take into consideration your trusty tips!

Best Regards and Happy Holidays
-Randy Shimabuku
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

348 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Alexandria, Egypt
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 26, 2013

I attended a meeting there, didn't accommodate, but what I had seen is enough to confess that is the best hotel I had ever seen, staff are extremely helpful, cheerful, complimentary and always greeting.
I decided to spend part of my honeymoon vacation here, I guess that the experience will be extremely enjoyable and ultimately great.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RShimabuku, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review, December 1, 2013
Dear Mohamed E,

Thank you for your wonderful review of The Four Seasons Hotel Cairo at The First Residence and we are happy to hear your meeting was such a great experience for you. We are excited that you and your bride will spend part of your honeymoon with us, and hope that it will be an enjoyable experience as well. Again thank you for taking the time to review us we welcome you back soon.

Best Regards,

Randy Shimabuku
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Sydney
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 24, 2013

We return to Egypt (our motherland) several times per year and always stay at the Four Seasons First Residence.

The Corner Suites are large, luxuriously appointed and have views of the Pyramids, the Zoo and the Nile.

The gym and spa are world class, as is the pool area.

The BMW airport transfers are exceptional, and even feature in car wifi for the long commute from the airport.

Once we get tired of the traffic of Cairo, we simply stay at the property which is an oasis of calm.

Note that the best shopping in Cairo is at the Four Seasons Nile Plaza at Beymen Department store which they will arrange a BMW transfer for $30US.

Room Tip: Corner Suite on a high floor.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RShimabuku, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review, November 26, 2013
Dear Mikeyaus,

I am so glad to hear you enjoyed your multiple visits to Egypt with us time and time again, that home away from home feeling is what we strive for when you experience a stay at The Four Seasons Hotel Cairo at The First Residence. We greatly appreciate you taking the time to review us and we hope to welcome you back very soon.

Best Regards,

Randy Shimabuku
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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 23, 2013

Beautiful hotel, perfect rooms, bathrooms with separate toilet, very convenient.
Good restaurant at the pool, very professional service. Good place to enjoy the sun of Egypt and to relax.
As we were there during the curfew we had to stay inside at nigth. Nice place to spend some time in the Cesar's casino, opening all night, 4th flour.
Great breakfast buffet in the "Tea room". Don't miss it! Beautiful place!
All together a perfect stay. Best hotel in Cairo.

Room Tip: Rooms with pool view are nice, You see the pool which is very nice and you have a view to the river...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RShimabuku, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review, November 26, 2013
Dear CS,

I am glad to hear you enjoyed your stay with us.. Thankfully, as the curfew has not been ended perhaps you will visit again and check out our night life. We have a new restaurant opening, STRADA which is open for dinner with offers great atmosphere for a night out and superb, authentic Italian food. We appreciate you taking the time to review us and look forward to welcoming you back soon.

Sincerely,

Randy Shimabuku,
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Moscow, Russia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 16, 2013

The hotel is elegant and is luxuriously decorated with lovely outdoor pool and beautiful view from the room! The service is extremely professional, thank you to everybody. The breakfast was great, delicious. All was fantastic for my short break, if you want to spoil your self go for it.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RShimabuku, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review, November 20, 2013
Dear Olajl,


Your comments are very much appreciated, thank you for taking the time to review us at The Four Seasons Hotel Cairo at The First Residence, We love to spoil all our guests and we're glad to hear you got that level of treatment within your stay, we are looking forward to your future visit. .

Best Regards,

Randy Shimabuku
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
98 reviews 98 reviews
18 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 29, 2013

I come to this hotel on a regular basis.
The lobby is beautifully furnished in the traditional style. There are paintings and historic maps of Egypt in the corridors and also the rooms are impeccable.
Make sure that you get a room on the nile side, on the other side is the Zoo and you can hear the animals, the lions in particular, roaring in the night.
The Thais restaurant serves perfect food, the Library has amazing steaks.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RShimabuku, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review, November 3, 2013
Dear JamesFood,

As a regular guest of ours, thank you for such a positive review and I see you took notice to our unique decors and artwork which we take great pride in of. I am glad to hear you enjoyed the culinary experience at Lai Thai, and the steaks in The Library Bar; both comments which I will be sure to pass on to our Director of Food and Beverage.

We greatly value your comments and look forward your return to Cairo's premier address soon.

Best Regards,
Randy Shimabuku
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Dar es Salaam, Tanzania
1 review
5 of 5 stars Reviewed October 1, 2013

Three nights spent in this very luxurious hotel. As a couple we highly valued the privacy afforded. The rooms, the breakfast , the assistance and the courtesies offered were exceptional.

Special mention of Diana (Customer service) and Kareem (Concierge). But in fact every staff member was exceptional.

(I even won at the casino)

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RShimabuku, General Manager at Four Seasons Hotel Cairo at the First Residence, responded to this review, October 8, 2013
Dear NIDSTC2,

Primarily I would like to congratulate you on your casino win!
I will pass on your special mentions to our staff thank you for your kind words.
We are delighted your stay was exceptional and again we greatly appreciate your review.

Best Regards,

Randy Shimabuku
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Seasons Hotel Cairo at the First Residence

Address: 35 Giza Street, Cairo, Giza 12311, Egypt
Phone Number:
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Giza
#1 Spa Hotel in Giza
#1 Luxury Hotel in Giza
#1 Business Hotel in Giza
#3 Family Hotel in Giza
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Cairo at the First Residence 5*
Official Description (provided by the hotel):
Stay in the heart of Cairo, with breathtaking views to enchant you and ancient zoological and botanical gardens just outside your door. At our luxury boutique hotel, enjoy an array of authentic fine dining outlets, lavish spa and opulent meeting spaces. Just minutes away from the hotel enjoy the best of the city's arts, culture and shopping areas. ... more   less 
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Also Known As:
Four Seasons Hotel Cairo At The 1st Residence
Four Seasons Giza
Giza Four Seasons
Four Seasons Hotel Cairo At The First Residence Egypt/Giza

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