Check in staff were pleasant and efficient, however all other staff were not helpful at all with several including restaurant Manager being quite rude. Hotel has a number of restaurants, even in house advertising of functions in these restaurants, however guests were not permitted in them other than the one that served breakfast. Food was 'ordinary', overpriced, and the wait staff were slow and rude. Our first night we stayed in and had ameal, as we only wanted a lite small meal we were ushered outside for an a la carte meal. By the pool a 4 piece band attempted to play music for abelly dancer to swing to. The belly dancer couldn't keep in step to the 'music'(?), and all she ended up doing was to swing her oversized breasts at patrons. Pathetic !!
When paying our bill we noticed an item ENT. On seeking questions we were advised that this was for entertainment. From discussions with some other guests this was another way that the hotel and/or staff made some extra income from travellers.
The room was pleasant enough, although the in room cash safe did not work. TV stations were less than previously encountered in Cairo/Giza. For a supposedly 5 star hotel, we did not see encounter it in our visit.
Shops in hotel foyer were am,using. On day they were prepared to barter, the next day their over inflated prices were just that. Good location to shopping and restaurants.
Best experience was location in Giza. Worst experience other than that described above was strong cigar/cigarette smoke encountered on every occasion in coffee/snack shops in hotel foyer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.