I stayed in a refurbished room without Pyramid view which was fully acceptable. Check in good and staff professional, welcoming and efficient. The general aspect of the hotel internally and externally is good - walking distance from the Pyramids, excellent pool area with view, overall ambience hits the mark. There are a lot of staff on hand to meet and greet but the lower level service detail is lacking. Examples - room not serviced second day, wifi expensive and drops in and out, lack of waiter service in the Shisha Cafe, room service breakfast served minus orange juice second day and with grapefruit juice on the third day even though I had ordered orange, vegetarian Oriental Meze served at the Pool bar with a dish of items containing meat, no shampoo provided but two shore gel.
Although none of these individually amount too much, collectively they undermine the experience and there are many hotels that can get it right.
I made my feelings known to the assistant manager on my second day and I did get a complimentary shisha for my trouble and the service generally felt better for the rest of my stay. Unless you wish to walk to the Pyramids and eat the buffet - which looked good but I didn't sample, I would suggest trying somewhere else first.
- Official Description (provided by the hotel):
- Located less than 1 Kilometer from the Great Pyramids of Giza, Sole survivors of the seven wonders of the World & Only 20 minutes from the City Center,this majestic resort brings you the World right at the Heart of Cairo. ... more less
- Reservation Options:
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- Also Known As:
- Le Meridien Giza
- Giza Le Meridien
- Le Meridien Pyramids Hotel & Spa Egypt/Giza