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“Very bad experience” 1 of 5 stars
Review of Moevenpick Hotel & Casino Cairo-Media City

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Moevenpick Hotel & Casino Cairo-Media City
5.0 of 5 Hotel   |   6th Of October District, Giza, Egypt   |  
Hotel amenities
Ranked #8 of 37 Hotels in Giza
1 review
2 helpful votes 2 helpful votes
“Very bad experience”
1 of 5 stars Reviewed April 22, 2014

We went to movenpick media city on easter holiday 21/4/2014 for one night first of all we check in at 2 o'clock as they told us in room 14007 when we entered the room we smelled a very bad smell from the bathroom as if someone pee all over the floor so we called the reception to get the housekeeping but we had to wait half an hour so i called the recieption to talk to the duty manager Mr Wael and really i want to thank him so much as he came by him self and he was very sorry and then he transferred us to room 14004 but the aircondition wasnt working so we said may be it need some time to get it working so we went out and came after 4 hours and still it was not working so we again called the recieption and waited for another half an hour so i again called for the night duty manager as it seems that no one moves except when we call the managers !!And Mr.Ahmed abo al nasr called us and send someone to check and after checking we was told that the a.c was down so they again moved us to room 11006 And Mr.Ahmed send us fruit busket which was so nice from him
But unfortuntly we found the same problem with the bathroom it was VERY SMELLY,,
Also all the bathrooms in the hotel was uncleen and smelly,
And we waited for HALF AN HOUR to get someone to clean the children's pool - it was 12 OCLOCK pm ( not so early ) - and when we asked the pool guy why you didnt clean it before ,he said that i'm working alone in the whole pool area so i didnt have time to do so.
The problem is that there is no follow up and no one wants to work or to do anything except when we call thier managers .. Also i would like to thank Mrs Mai from the guest relation ,as she heared me well before i leave and she apologized for my very very bad vacation i had there.

*My Advice : dont ever go to this hotel.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amiranour, Public Relations Manager at Moevenpick Hotel & Casino Cairo-Media City, responded to this review, April 24, 2014
Dear Ms. Mai,

Thank you for your honest feedback, we apologize for not making your stay with us memorable... yet still it is an honour for us to have such wonderful guests as yourself and will take all the measures to meet your expectations next time.

We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

Traveler rating
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    83
    38
    22
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171
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cairo, Egypt
1 review
4 of 5 stars Reviewed April 22, 2014

Nice place. Good rooms even the air condition not worked when arrive but they fix it.
Meals at restaurant was average.
Crew are very helpful. Clean areas. Wifi not free but you can access it from all locations

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mövenpick Cairo M, Assistant PR Manager at Moevenpick Hotel & Casino Cairo-Media City, responded to this review, April 23, 2014
Dear Valued guest, thank you for your great feedback and attention, it is an honor for us to have such wonderful guests as yourself. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2014

The room is clean there are a good swimming pool and kids area. The parking is huge The break fast was great the dinner was limited but still good the stuff is very helpful. I will recommend it to all my friends.

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mövenpick Cairo M, Assistant PR Manager at Moevenpick Hotel & Casino Cairo-Media City, responded to this review, April 22, 2014
Dear Mr. Khaled, thank you for your great feedback and attention, it is an honor for us to have such wonderful guests as yourself. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Giza, Egypt
1 review
5 of 5 stars Reviewed April 13, 2014

Really we enjoyed our stay in the Hotel due to its perfect location in addition to its nice facilities.We would like to thank all Hotel employees for the nice smile during serving us in addition to the high level of service, specially from the Front office ,House Keeping , Recreation and the Food&Beverage employees.They were very nice and helpful.

Room Tip: All hotel rooms are good specially the Higher flooor rooms have more privacy.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mövenpick Cairo M, Assistant PR Manager at Moevenpick Hotel & Casino Cairo-Media City, responded to this review, April 14, 2014
Dear Ms. Mayada, thank you for your great feedback and attention, it is an honor for us to have such wonderful guests as yourself. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fellbach, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2014

Very quiet hotel outside the noisy cairo.
The staff is very helpful and friendly.
Rooms are clean and reasonable mantained.
Breakfast buffet is very well prepared with a lot of fresh cold and hot food.

W-Lan Internet connection is with 21 US- Dollar per day totally overprized !!!

I recommend this hotel when you need the location 6th October or you like to be out of the noise of cairo.

Siegfried Mueller

Room Tip: Rooms with more distance to the generator are more quiet.
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mövenpick Cairo M, Assistant PR Manager at Moevenpick Hotel & Casino Cairo-Media City, responded to this review, April 8, 2014
Dear Valued guest, thank you for your great feedback and attention, it is an honor for us to have such wonderful guests as yourself. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 30, 2014

I stayed for one night on the 28th of March, 2014 as we were attending my cousin's Engagement event, hotel is very nice, service is very good as well as the staff. I have only two comments, the maintenance of the W.C in my room 18004 is needed. During the engagement one kid by mistake hit a big vase in the open buffet area and a lot of water were spread on the floor and we requested someone to come and clean it but it took too long for someone to come!!!
The breakfast open was very good. Also the food during the engagement was very good.
The water in the pool was very cold!
Also it is totally unacceptable to hear dogs barking all night in a resort like that because we were staying beside the cluster for one of the Saudi Royal Family!!!

Thanks.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mövenpick Cairo M, PR Coordinator at Moevenpick Hotel & Casino Cairo-Media City, responded to this review, March 31, 2014
Dear Mr. Walid, thank you for your great feedback and attention, it is an honor for us to have such wonderful guests as yourself. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
5 of 5 stars Reviewed March 30, 2014

just really want to thanks all staff in the hotel for being such welcoming and supportive and helpful which pleased me and my family a lot and encouraged me to come again for such a great team you are all.

Room Tip: just really want to thanks all staff in the hotel for being such welcoming and supportive and helpfu...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mövenpick Cairo M, PR Coordinator at Moevenpick Hotel & Casino Cairo-Media City, responded to this review, March 31, 2014
Dear Ms. Shereen, thank you for your great feedback and attention, it is an honor for us to have such wonderful guests as yourself. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moevenpick Hotel & Casino Cairo-Media City

Address: 6th Of October District, Giza, Egypt
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Giza
#6 Romantic Hotel in Giza
#6 Family Hotel in Giza
#8 Luxury Hotel in Giza
Price Range (Based on Average Rates): $
Hotel Class:5 star — Moevenpick Hotel & Casino Cairo-Media City 5*
Number of rooms: 360
Official Description (provided by the hotel):
Welcome to the land of Pharoahs. Situated in a green setting outside the city centre of Cairo, the Mövenpick Hotel & Casino Cairo-Media City is an idealic oasis for business executives and visitors to the nearby pyramids of Giza and the film studios. The most popular casino in the area is open 24 hours. Also, we provide a relaxing atmosphere for families with small children with the availabilty of our kids club, available during the day time. Also our valued guests can enjoy our Tennis and Football courts available for their fitness needs. ... more   less 
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Also Known As:
Moevenpick Hotel Giza
Moevenpick Hotel & Casino Cairo-Media City Egypt/Giza

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