We went to movenpick media city on easter holiday 21/4/2014 for one night first of all we check in at 2 o'clock as they told us in room 14007 when we entered the room we smelled a very bad smell from the bathroom as if someone pee all over the floor so we called the reception to get the housekeeping but we had to wait half an hour so i called the recieption to talk to the duty manager Mr Wael and really i want to thank him so much as he came by him self and he was very sorry and then he transferred us to room 14004 but the aircondition wasnt working so we said may be it need some time to get it working so we went out and came after 4 hours and still it was not working so we again called the recieption and waited for another half an hour so i again called for the night duty manager as it seems that no one moves except when we call the managers !!And Mr.Ahmed abo al nasr called us and send someone to check and after checking we was told that the a.c was down so they again moved us to room 11006 And Mr.Ahmed send us fruit busket which was so nice from him
But unfortuntly we found the same problem with the bathroom it was VERY SMELLY,,
Also all the bathrooms in the hotel was uncleen and smelly,
And we waited for HALF AN HOUR to get someone to clean the children's pool - it was 12 OCLOCK pm ( not so early ) - and when we asked the pool guy why you didnt clean it before ,he said that i'm working alone in the whole pool area so i didnt have time to do so.
The problem is that there is no follow up and no one wants to work or to do anything except when we call thier managers .. Also i would like to thank Mrs Mai from the guest relation ,as she heared me well before i leave and she apologized for my very very bad vacation i had there.
*My Advice : dont ever go to this hotel.
- Official Description (provided by the hotel):
- Welcome to the land of Pharoahs. Situated in a green setting outside the city centre of Cairo, the Mövenpick Hotel & Casino Cairo-Media City is an idealic oasis for business executives and visitors to the nearby pyramids of Giza and the film studios. The most popular casino in the area is open 24 hours. Also, we provide a relaxing atmosphere for families with small children with the availabilty of our kids club, available during the day time. Also our valued guests can enjoy our Tennis and Football courts available for their fitness needs. ... more less
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- Also Known As:
- Moevenpick Hotel Giza
- Moevenpick Hotel & Casino Cairo-Media City Egypt/Giza