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“Worst hotel I have ever been to in all my years of traveling” 1 of 5 stars
Review of Sheraton Cairo Hotel, Towers & Casino

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Sheraton Cairo Hotel, Towers & Casino
5.0 of 5 Hotel   |   1 El Galaa Sq. Dokki, Giza, Egypt   |  
Hotel amenities
Ranked #14 of 36 hotels in Giza
new york city
1 review
3 helpful votes 3 helpful votes
“Worst hotel I have ever been to in all my years of traveling”
1 of 5 stars Reviewed August 19, 2011

Where to even begin how bad this hotel is? I'll just go on a number basis.
1. Hostels that charge 10$ a night have better service.
2. They charged us 220$ when most rooms were about 50$. Rip off we weren't aware off, since someone else booked it for us. Thought this was a Starwood property, so obviously it was trustworthy, but HELL NO.
3. The Concierge names Muhammad (everyone's named Muhammad lol) overcharged us for the stupid Giza pyramid trip. Then the guide who came to get us was a sketch bag named Mossad who kept giving us attitude. Mossad was an associate of Muhammad. It's like in Delhi or Kolkata, you refer your own or business is done through some one you know.
4. The 25$ breakfast we were charged for was so disgusting it's best not to talk about it.
5. Starwood (and the owner) let hte property go to hell. It was clearly nice at one point but now looks like a dungeon where creepy people might jump out behind you. No nothing like the Shining, but give it another year... actually what am i talking about, atleast the hotel in the Shining was nice... ...
6. The door guy ... the door guy the door guy. sketchy sketchy sketchy. This whole place. They all help each other out to rip off the tourists. (if you are white, please be aware). When we were trying to leave, the door man (they act like they are REALLY nice but have practiced the art of lying to a perfection. Acting is probably a better career for these desperate poor workers). he refused to let us get into a taxi. We had to literally scream at him to let us get into a taxi of our choice!!!! It was ridiculous we were elbowing our way through a hoard of taxi drivers fighting over us (and the doorman who's supposed to help us was instead referring us to this one dude - probably his friend or relative) the situation was so ridiculous i can't believe it even happened.
7. no bottle of water: they told me that no hotels in cairo (including the 5 star ones) keep water bottles in the hotel rooms.
8. the bed looked like someone had slept in it before we got there.
9. the housekeeping dude wouldn't leave us alone when we were leaving in the hopes of extra tips
10. UNICEF children's fund: im not sure if this is acceptable but usually from my experience if you want to leave any money for a charity whether it be UNICEF or the Emirates fund, or WHATEVER, you are normally asked ahead of time. They went ahead and added the money anyway! Without even asking or giving a notice.
11. BIggest peeve and irritable factor. Charged me for internet but there was NO WIRELESS CONNECTION in the stupid room. Ironically, the internet connection was labelled 'The Way Out'. And I took the advice. on top of that, it was wildly over charged.
12. SEcurity: ummmm... if you are a woman, please don't trust this 'security'. Creepy much?
13. The Cafe downstairs serving Illy coffee: great coffee, too bad dude can't make a cappuccino to save his life, and on top of that, the chair my friend was sitting down BROKE.
Positives: a) the AC was very much functional so that was awesome b) Bathroom was great, awesome hot water, the view was absolutely amazing. The beds were alright.
c) the lobby area has huge potential but relatively nice (this is on the first floor). d) restaurant on the Ground level seemed like itw as very nice but completely empty.

Overall, this property and the service was a a huge disappointment, especially because it claims to be a 5 star hotel, and is a Starwood property. Starwood needs to do a better job keeping tabs on what's going on. Other hotels in Cairo are not falling apart like this and there is no excuse for the despicable state this property is in. This is no way to run a business.

  • Stayed July 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCairoMgt, General Manager at Sheraton Cairo Hotel, Towers & Casino, responded to this review, August 28, 2011
Dear Guest,

Thank you for your feedback regarding your recent stay at the Sheraton Cairo. I have thoroughly reviewed your comments and would like to assure you that all your concerns are put into our strictest consideration.

Meanwhile, would appreciate providing us with your contact details via the following e-mail address:-------- in order to be able to discuss with you your experience and investigate the matter accordingly.

Awaiting for your reply.

Sincerely yours,
Sameh Abdel Wahab
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Budapest, Hungary
Top Contributor
115 reviews 115 reviews
79 hotel reviews
Reviews in 55 cities Reviews in 55 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed August 16, 2011

I've stayed here several times for business in Cairo. Good location, near the Nile but don't expect to walk anywhere - you'll need a taxi. The hotel is large, has decent restaurants, a pharmacy etc - just like most major hotels in Cairo. Rooms are large but not great in terms of comfort/decor, they charge for internet and it doesn't work very well at all (spotty service and slow). The gym is large, but equipment is old and very outdated with a few new machines mixed in. One time I arrived around 10pm and they said they didn't have a room for me.....only after a major 'blow up' w manager etc did they finally 'find a room' for me.....but the amount of time and effort expended was unacceptable. Big breakfast buffet is fairly good, but not always included in rate. There are better options in Cairo for sure.

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCairoMgt, General Manager at Sheraton Cairo Hotel, Towers & Casino, responded to this review, August 28, 2011
Dear Guest,

It gives me a great pleasure to read your positive review regarding your stay at the Sheraton Cairo Hotel and I would like to thank you for your words of your appraisal you were so kind to give on the Hotel aspects.

With regards to the other points, we have put them into our strictest consideration for improvement.

Hoping that you will give us another opportunity to host you.

Sincerely yours,

Sameh Abdel Wahab
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 15, 2011

Everything was brand new in this hotel and so gorgeous. You can see two of the three major pyramids directly over the pool and the fake waterfall. The food in the restaurant was expensive, but so good. The pizza was incredible! Drinks were a bit costly, but the outer lounge area was nice to sit in after the hottest part of the day had passed. We visited in low season, and the staff seemed to be very attentive. I think they were bored with no one to attend to.

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCairoMgt, General Manager at Sheraton Cairo Hotel, Towers & Casino, responded to this review, August 28, 2011
Dear Guest,

Thank you for your positive feedback you were so kind to give on the Hotel aspects as well as the staff performance. It is really a great pleasure to learn that the Hotel location came to your liking.

Looking forward to welcoming you once again at the Sheraton Cairo Hotel.

Sincerely yours,

Sameh Abdel Wahab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 9, 2011

I was at the hotel for five days. I didn't spend much time there, but I enjoyed the food and the comfort of my room. It's located next to the river and a police station, so I felt very safe. They check all incoming vehicles.

  • Stayed October 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCairoMgt, General Manager at Sheraton Cairo Hotel, Towers & Casino, responded to this review, August 28, 2011
Dear Guest,

Thank you for your positive review about your recent stay at the Sheraton Cairo Hotel, Towers & Casino. It is really a great pleasure to learn that you have enjoyed your stay with us.

Hope that you will give us another opportunity to host you.

Sincerely yours,

Sameh Abdel Wahab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 7, 2011

We recently stayed for 10 days and found the Sheraton to be a clean comfortable oasis from the busy, dirty city that Cairo is. We were a family of 20+ people who stayed in 9 rooms. We found the rooms to be clean and comfortable. Every room had a view of the Nile. We stayed on the club floor while our family members stayed on other floors. The club floor room was noticably larger than the other rooms. There didn't seem to be a club lounge as other sheratons have though. We enjoyed the pool and fitness room. I didn't like the tea garden restaurant but highly recommend Aladin for those days when you want something to eat and don't want to go far. My family enjoyed their large sheesha menu as well. The pharmacy and laundry were overpriced but there are pharmacies, grocery stores and laundry all within a couple blocks. The location couldn't have been better. We walked across the street to a boat dock and took a cruise on the Nile a couple nights out of our trip. We enjoyed those cruises immensely. We found the cabs that park out front charge more than regular cabs you catch on the street. Exit from Aladin restaurant and flag down a cab on the street to save a few bucks. There is a McDonalds within walking distance. We walked to the Cairo tower and we walked to the First residence mall at Four Seasons for shopping and a nice lunch at their Gourmandaise food court. You can also walk to the Cairo Zoo if you like but we didn't go. As is the case everywhere in Cairo everyone will want a tip. You will be treated like royalty if you tip well. We came "home" every night to a greeting of "welcome home, Prince or Princess". Overall it was a great experience. The hotel is surrounded by Embassies and is across the street from a Police station. It also has one of the few traffic lights in front of it making crossing the street easier. There was a lot of security and Police presence. We felt very safe the whole time.

Room Tip: I received a free upgrade to the Club floor room just by asking about Club level. Thank you Osama!
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCairoMgt, General Manager at Sheraton Cairo Hotel, Towers & Casino, responded to this review, July 18, 2011
Dear Guest,

Thank you for your positive review regarding your recent stay at the Sheraton Cairo Hotel, Towers & Casino. Nothing is more rewarding than learning that the Hotel services and aspects as well as staff performance are met with your entire satisfaction.

It is a great pleasure to know that you had an enjoyable experience in Cairo and we hope that you will give us another opportunity to host you during your next visit to Egypt.

Sincerely yours,

Sameh Abdel Wahab
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 14 cities Reviews in 14 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed June 17, 2011

Very nice , clean , beautiful Hotel located in a very nice location in Cairo
excellent treatment and welcome from the porters , front desk staff , to the room
Nice restaurants specially the break fast and the Japanese Saporo
it is just 15 minites to the great historical location and also to the main famous market KHAN EL KHALILI
Nice gym and spa , the swimming pool was undwer revovation.

Room Tip: ask for rooms facing the nile
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  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCairoMgt, General Manager at Sheraton Cairo Hotel, Towers & Casino, responded to this review, June 27, 2011
Dear Guest,

Thank you for your positive review regarding your recent stay at the Sheraton Cairo Hotel, Towers & Casino. We really appreciate your constructive feedback you were so kind to give on the Hotel aspects and the staff performance.

Nothing is more rewarding than learning that our services came to your expectations.

Looking forward to welcoming you once more to the Sheraton Cairo Hotel during your next visit to Egypt.

Best regards.

Sameh Abdel Wahab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 13, 2011

This is a good hotel, don't get me wrong. You just have to remember that the standard of hotels in Egypt is just no where near that of places like Australia and America. The actual rooms themselves were good. The let down was the lack of cleanliness. The bathrooms just weren't cleaned well. The other problem we had was that we were travelling with a group, arrived late at night and didn't get our bags for well over an hour. This happened twice as we returned for another night's stay later in our trip. If you want your bags in your rooms soon after you arrive - take them yourself! The breakfast was fine,a good buffet. Wonderful view over looking the Nile! The dinner buffet was also very good, though we had a rather frustrated waiter demanding money for drinks before we had even finished ordering (we weren't about to run away!). Coffee lovers - the coffee at the hotel was dreadful! This we found was the case for all of Egypt so if you have 'coffee bags' where you are from - bring them! Even instant coffee is better than what we got there. A decent stay all up - just don't go with high expectations.

Room Tip: Bring your own coffee and take your own bags up!
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  • Stayed October 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonCairoMgt, General Manager at Sheraton Cairo Hotel, Towers & Casino, responded to this review, June 21, 2011
Dear Guest,

Let me first thank you for choosing the Sheraton Cairo Hotel, Towers & Casino for your accommodation in Cairo. We do value your positive feedback you were so kind to give on the breakfast and dinner buffets as well as the rooms and the Hotel in general.

However, with regards to your comments on the other points, would appreciate contacting us via the e-mail address of cutomerservice00386@sheraton.com so that we can discuss with your good self your experience in more details especially that your stay was in last October 2010.

Waiting to hearing from you soon.

Best regards.

Sameh Abdel Wahab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Cairo Hotel, Towers & Casino

Address: 1 El Galaa Sq. Dokki, Giza, Egypt
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Giza
#14 Luxury Hotel in Giza
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Cairo Hotel, Towers & Casino 5*
Reservation Options:
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Also Known As:
Sheraton Cairo Hotel, Towers And Casino
Sheraton Cairo Hotel, Towers Hotel Giza
Cairo Sheraton
Sheraton Cairo Hotel, Towers & Casino Egypt/Giza

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