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“A very memorable experience. Definitely wilk come back” 4 of 5 stars
Review of Mercure Cairo Le Sphinx

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Mercure Cairo Le Sphinx
5.0 of 5 Hotel   |   1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt   |  
Hotel amenities
Ranked #9 of 37 Hotels in Giza
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“A very memorable experience. Definitely wilk come back”
4 of 5 stars Reviewed June 1, 2014

We stayed at this hotel for three nights. Since we're staying in group, each rooms booked were given extra bed. The beds were comfy and the extra bed was large too. Wi-fi services was available at the hotel lobby only. We enjoyed playing pool together at the first floor of the hotel.

The staff was very friendly and helpful. There was one night when I came back late to the hotel thus I need to get the extra key to enter the room without waking up my sister. The staff helpfully assist me with the key even though it was already near 2 a.m.

The breakfast was superb and I didnt feel like being in a foreign country at all since the food was really suitable to my taste.

At was also easy to get a taxi near the hotel. We crossed the road in front of the hotel to get the taxi to Mall of Arabia in 16 October City. I wish I could go back to Cairo and stay at this hotel. This hotel hold a very memorable memory of me and my family throughout our visit to Egypt

Stayed February 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, June 2, 2014
Your positive review is in fact our reward, in Mercure we always strive to continuesly develop and improve, when reading your comments, we are extremely thrilled that the hotel's team and services met with your entire satisfaction.

I will share your comments with the hotel team so that they are aware of the compliments said about them, certainley it will motivate them to keep progressing and maintain this high spirit.

We look forward to welcoming you to Mercure Cairo Le Sphinx.

Meantime I wish you all the best in your personal and business endeavours.

Sincerely,

Gamal Hassan
General Manager
Mercure Cairo Le Sphinx Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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970 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
York, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 30, 2014

This is the second time I have stayed at this hotel and the second time everything was great. The hotel looked after us very well. The food is good and the service matches. It was especially enjoyable to sit on the roof terrace in the evening enjoy a drink mane look at the pyramids.
Our room was clean and tidy and the bed very comfy so a good nights sleep guaranteed.

Room Tip: Choose a pyramid view if possible
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, May 31, 2014
Thank you very for your comments; we are happy that our services were up to your expectations.

I will make the team aware of your feedback which will truly serve as an encouragement to develop and progress hence always meet with our valuable guest’s level of expectation they require from Mercure Hotel.

We hope it won't be long to make your next visit as we always long forward to welcoming you to Mercure Cairo Le Sphinx Hotel.

All our best wishes to your personal and business endeavors.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
worcestershire
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 29, 2014

Great hotel.

Room very clean, and with excellent view of pyramids and the gardens.

Breakfast very good, especially the omelettes.

Used Room Service - very prompt response.

Will stay there next time I'm in Cairo.

Room Tip: Ask for room with pyramid view.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, May 31, 2014
It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 27, 2014

Had a brilliant time at this hotel, pyramid views, great staff, couldn't do enough for us,taxi service at hotel was great organized everything safely and efficiently for us. The food was great especially breakfast omelettes . Would definitely stay again. Ps beds were so comfortable, makes all the difference .

Room Tip: Pay a little extra for pyramid views.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, May 28, 2014
Your positive review is in fact our reward, in Mercure we always strive to continuesly develop and improve, when reading your comments, we are extremely thrilled that the hotel's team and services met with your entire satisfaction.

I will share your comments with the hotel team so that they are aware of the compliments said about them, certainley it will motivate them to keep progressing and maintain this high spirit.

We look forward to welcoming you to Mercure Cairo Le Sphinx.

Meantime I wish you all the best in your personal and business endeavours.

Sincerely,

Gamal Hassan
General Manager
Mercure Cairo Le Sphinx Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 22, 2014

My sister and myself stayed in this hotel for 1 week from 11th May, from setting foot in reception to checking out, we were treated respectfully, and efficiently. We went sightseeing every day, using the local taxis out side the hotel, Faruk a taxi driver even invited us into hbis home to meet his family and have some food with him. every tea time we went for a walk we were never hasseled outside the hotel, we used to walk up to a rounderbout near the hotel to watch all manner of life in cairo pass by on the road, and gather on the roundabout, we were even invited to sit with a family of egyption women and join their picnic on the roundabout. in the evening we went to a local bar called saharay any local would help us across the road and was always polite and pleasant. The hotel pool was a haven in the evening following a mornings sight seeing. The pyramid bar was a lovely setting to have an evening meal, and a refereshing Sakara, all the staff in the pyramid bar was friendly and professional, breakfast was plentiful with good choice, and again staff were more that helpful, we had many meals within the hotel, and were satisfied with everyone of them. we arrived late on the first night and room service was prompt, food hot, wine cold and all delicious after a long day travelling. Swimmming pool was lovey and cooling, area around it spotlessly clean, Our room overlooked the garden, we could hardly hear the traffic and it was clean, comfortable and gave us a refreshing nights sleep, with good air conditioning. The safe didnt work on our arrival, and this was mended immediately we reported it. Hani in the bar made the best cocktails, was always friendly. All staff at the hotel were helpful and approachable, I felt safe both out and in the hotel, and would travel there alone.
I would certainly reccommend this hotel to any of my friends and work colleagues
Thankyou everyone at Mercure Le Sphinx for making our first stay in Cairo outstanding, hope to see you all again soon
Sue Gill and Linda Perry

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, May 24, 2014
It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 21, 2014 via mobile

We have just finished a 3 night stay at this hotel and it was very good! The staff were polite and helpful, the rooms clean and spacious and the pool was good too.
We booked a standard room and when we arrived we were given a pyramid view privilege room! I'm not sure if that was what we booked or if we were given a free of charge upgrade but it was great! It was spacious and clean and even had a balcony. It had good air conditioning too.
Breakfast was included and was buffet style with a really varied choice of continental and cooked breakfast. There were bread and pastries available.
The swimming pool area was really nice and surrounded by beautiful gardens. The gym was underground and had glass panels that looked into the pool. Sadly we didn't have much time to use it though.
There are a choice of restaurants in the hotel, but the best one we found was the pyramid bar, which overlooks the pyramids on the roof! I am vegetarian and they made me a pizza especially that wasn't on the menu! They even gave us complimentary mint tea.
We booked our excursions through cobra travel who were based in reception. We pretty much chose where we wanted to visit each day and the guide (Aladdin) drove us around and gave us lots of interesting and helpful Info as he did. He even warned us what/who to look out for and told us not to trust anyone- he was right!
There are only a couple of downsides to this hotel (and really they are beyond the hotels control). It is quite a long way from Central Cairo but if you book a driver etc you will be fine. If you have a room like ours that is right near the main road, it is a bit noisy with the general sound of Cairo traffic) but if like us you are really tired each day you will just sleep through it! Probably not a good idea to wander round outside the hotel at night- you will be harassed the minute you step foot outside!
All in all this was a very good hotel and we really enjoyed our stay in Cairo. We hope that tourism picks up again!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, May 21, 2014
Thank you very for your comments; we are happy that our services were up to your expectations.

I will make the team aware of your feedback which will truly serve as an encouragement to develop and progress hence always meet with our valuable guest’s level of expectation they require from Mercure Hotel.

We hope it won't be long to make your next visit as we always long forward to welcoming you to Mercure Cairo Le Sphinx Hotel.

All our best wishes to your personal and business endeavors.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

We first stayed at Mercure Cairo Le Sphinx Hotel in August 2012 when we came back from our home in London. We have stayed there many times since. Since that time we have been very impressed by the hotel, its facilities and especially it's nice , friendly staff, It has improved signficantly more this year under the management of Mr Gamal. The room and the room service has really improved, it's a very clean hotel. The food remains of a generous good quality and the restaurants are very clean. All staff are helpful throughout the hotel ; an excellent team and they are very clean and with a happy disposition. Revently the roof terrace has been used for nice gala nights on Thursday high quality BBQ , pretty dancers and excellent singers while you have the fantastic view of the marvellous Pyramids. Last Easter there was the great Easter Party live music , DJ, singer, games etc .All people had a great time. The swimming pool is first class and the life guards are very vigilant. The gardens are beautiful and the gardeners always there gardening. The gym and massage and sauna are of a very high standard. The security of the hotel is very good. Service is provided very quickly. There are tourist shops inside the hotel and they provide tourism trips as well. The front desk staff Hana, Sara , Yasser and other guys are very helpful. Also the manager Mr Sherbine is excellent ; to be found everywhere in control of the hotel with Mr Gamal. The bar area is excellent , the bar manager Mr Hany is a great guy with lovely humour with his nice cocktails and all types of live music. Don't miss also the delicious food by Chef Addu Hamid and Chef Sherif. We recommend this hotel very much when you come to Egypt and you will find yourself come to it again and again.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, May 21, 2014
Dear PAUL M,

Your positive review is in fact our reward, in Mercure we always strive to continuesly develop and improve, when reading your comments, we are extremely thrilled that the hotel's team and services met with your entire satisfaction.

I will share your comments with the hotel team so that they are aware of the compliments said about them, certainley it will motivate them to keep progressing and maintain this high spirit.

We look forward to welcoming you to Mercure Cairo Le Sphinx.

Meantime I wish you all the best in your personal and business endeavours.

Sincerely,

Gamal Hassan
General Manager
Mercure Cairo Le Sphinx Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cairo Le Sphinx

Address: 1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Giza
#9 Luxury Hotel in Giza
Price Range (Based on Average Rates): $
Hotel Class:5 star — Mercure Cairo Le Sphinx 5*
Number of rooms: 280
Official Description (provided by the hotel):
Mercure Cairo Le Sphinx combines an exciting location & incomparable service. This impressive hotel offers its guests a unique opportunity to explore the historical surroundings in total comfort & convenience. Located in a magnificent park at the foot of the Giza Pyramids & the Sphinx, 35 km from Cairo international airport, this 5-star hotel is ideal for leisure & relaxation seekers with its various recreational facilities as well as business trips with its two fully equipped meeting rooms. ... more   less 
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Also Known As:
Mercure Cairo Le Sphinx Hotel Giza
Sofitel Hotel Giza
Sofitel Giza
Giza Sofitel
Mercure Cairo Le Sphinx Egypt/Giza

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