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“Good Location” 4 of 5 stars
Review of Mercure Cairo Le Sphinx

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Mercure Cairo Le Sphinx
5.0 of 5 Hotel   |   1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt   |  
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Ranked #7 of 37 Hotels in Giza
4.0 of 5 stars 867 Reviews
Kuala Lumpur, Malaysia
1 review
“Good Location”
4 of 5 stars Reviewed April 22, 2014

I checked-in in this hotel in group....so far i like the location of the hotel...you can see the Giza Pyramid from the hotel...the hotel is clean and cozy... breakfast is good and facilities is good...

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, April 23, 2014
Thank you very for your comments; we are happy that our services were up to your expectations.

I will make the team aware of your feedback which will truly serve as an encouragement to develop and progress hence always meet with our valuable guest’s level of expectation they require from Mercure Hotel.

We hope it won't be long to make your next visit as we always long forward to welcoming you to Mercure Cairo Le Sphinx Hotel.

All our best wishes to your personal and business endeavors.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
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English first
Dhaka City, Bangladesh
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 18, 2014

Mercure is situated at just the right place if you want to set up base for 3/4 days in Cairo. The value for money is great, the stuff was friendly and helpful.

The rooms are a little varied though - I assume some rooms are older while others are recent additions. If that is indeed the case, then the older rooms can do with some bit of renovation. However, even those are quite clean, bathroom is also acceptably good.

However, didn't like the breakfast buffet at all. The range is quite small, and didn't taste that well too. On the other hand, their desert café is better (had some tart and éclairs, both were good).

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, April 20, 2014
We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you.

I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Together with my team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit.

We wish you all the best
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Dhaka City, Bangladesh
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 16, 2014

Mercure will be always remembered specially because of their quick service. We booked another hotel in the downtown. When we reached at that hotel after a long journey, they told us that there is no accommodation available. At that helpless moment Mr. Walid from Egypt Tailor Made arranged us accommodation in Mercure. We were awstruck seeing the two ends of hospitality. Our Tour guide Massimo did beyond his responsibilities. Thank you Egypt Tailor Made and Mercure.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, April 20, 2014
It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 14, 2014

I stayed here with a couple of mates during my first trip to Cairo. This location was great as a home base. The staff is friendly, the hotel is clean and the value is excellent! I recommend a pyramid view room! It is AMAZING! From check-in to check-out everything was great. I felt very safe. The Egyptian people were very welcoming everywhere we went.

I highly recommend a stay here at the Mercure Le Sphinx!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, April 16, 2014
Dear iloveaussiebum,

Thank you for posting your review on Trip Advisor and letting us know about your experience in regards to your stay. We are happy that you have enjoyed your stay in Mercure Cairo Le Sphinx Hotel and your comments is truely our ultimate reward.

I will share your comments with the hotel team which I am sure it will motivate them to always promote their quality of service.

We will be thrilled to see you once again and to thank you personally for your nice words.

All the best for your personal and professional endeavours.

Sincerely yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 10, 2014

I traveled through Egypt in March to early April, starting my trip here in Giza and ending it here in the same hotel.
Very happy with the service, English was well spoken from the staff. I was always greeted with a smile and all requests (room service etc) were delivered in a timely manner. The room was very clean along with the bathroom. The pyramid view room that I stayed in didn't have the best view (I could only see the second pyramid), either way didn't mind to much as I was mainly out and about. Thanks, I really enjoyed my stay and I hope that the tourism begins to start coming through again.

Stayed March 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, April 12, 2014
It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage. We look forward to serving you again soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Giza, Egypt
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2014

Great staff, friendly and always willing to assist whatever time of day. Bar staff exceptionally helpful, friendly and good company as their grasp of languages is excellent, Hanny Hanan, Mohammed and Shahadah. Front of house, Mr Tamer is first class and the new General Manager, Mr Hassan is always at hand if needed. Keep up the good work guys!!.

Brian Carr Hill International

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, March 19, 2014
Dear Mr. Carr ,,

It is always a thrill to get a feedback, particularly when it is positive as your experience was.

We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel.

Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members.

Thank you again for your kind comments and patronage.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2014

My stay in the Mercure Le Sphinx in Feb was of good quality. All the staff were friendly, cheerful and spoke very good English. From the cleaning crew who left the room spotless every day; the restaurant staff who were very welcoming and provided a lot of choice on the menu; the bar and Reception staff; to Sayah Khattab, the Chief Concierge, who was very helpful and knowledgeable.
The view from the room and the roof terrace looked across to the Pyramids, which was fantastic.The hotel itself is decorated with some well placed artefacts and is in lovely, well kept grounds. Although the road outside the hotel walls could be noisy, it's part of the culture and after a while you tune it out even when relaxing by the pool.
The shops in the hotel have a good range of gifts with none of the hassling of street sellers. The car company would take us to wherever we wanted to go, drop us off at the door and pick us up at the agreed time. The hotel security was reassuring too.
Thank you everyone for making my first visit to Egypt a good one. I would definitely stay here again!

Stayed February 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gamal H, General Manager at Mercure Cairo Le Sphinx, responded to this review, March 16, 2014
Thank you very for your comments; we are happy that our services were up to your expectations.

I will make the team aware of your feedback which will truly serve as an encouragement to develop and progress hence always meet with our valuable guest’s level of expectation they require from Mercure Hotel.

We hope it won't be long to make your next visit as we always long forward to welcoming you to Mercure Cairo Le Sphinx Hotel.

All our best wishes to your personal and business endeavors.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Cairo Le Sphinx

Address: 1 Cairo Alex Desert Rd. El Remaya Sq. El Haram, Giza 12556, Egypt
Phone Number:
Location: Egypt > Giza Governorate > Giza
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Giza
#7 Luxury Hotel in Giza
Price Range (Based on Average Rates): $
Hotel Class:5 star — Mercure Cairo Le Sphinx 5*
Number of rooms: 280
Official Description (provided by the hotel):
Mercure Cairo Le Sphinx combines an exciting location & incomparable service. This impressive hotel offers its guests a unique opportunity to explore the historical surroundings in total comfort & convenience. Located in a magnificent park at the foot of the Giza Pyramids & the Sphinx, 35 km from Cairo international airport, this 5-star hotel is ideal for leisure & relaxation seekers with its various recreational facilities as well as business trips with its two fully equipped meeting rooms. ... more   less 
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Also Known As:
Mercure Cairo Le Sphinx Hotel Giza
Sofitel Hotel Giza
Sofitel Giza
Giza Sofitel
Mercure Cairo Le Sphinx Egypt/Giza

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