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“Good Staff - Classic hotel” 4 of 5 stars
Review of Holiday Inn - Citystars

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Holiday Inn - Citystars
4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt   |  
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Ranked #23 of 133 Hotels in Cairo
Certificate of Excellence 2014
Jeddah, Saudi Arabia
Top Contributor
104 reviews 104 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
147 helpful votes 147 helpful votes
“Good Staff - Classic hotel”
4 of 5 stars Reviewed 2 weeks ago

When i arrive around 1:00 AM the staff tell the hotel already full and they will try to find me a good room or move me to intercontinental hotel but later find me a bigger room and was good but same the inter hotel

i wish back again to select inter hotel more luxury and pretty and big

bed was comfort and you will sleep like a baby .
breakfast was good and tasty

i pick this hotel near to entertainment and shopping and in same time near to my meeting

Room Tip: Higher Floor and near to elevator (Lift)
See more room tips
  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review, 1 week ago
Dear Maied K,

Thank you for staying at Holiday Inn Cairo Citystars.

We are happy you enjoyed your time with us and had a good sleep and found our food tasty.

Looking forward to welcoming you back soon.

Sincerely,

Dina Y Khalil
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 reviews from our community

Traveler rating
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    136
    37
    14
    14
See reviews for
52
46
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137
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Beat duty managers ever mr rumin and mr anr and nr mohamed very good service and immedgiate problem solving if any ... Best hotel ever all over the world no hotel can compete with them with all theservice and the houskeeping

Hassan el bassiry
Ihg platinum member

Stayed April 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review, 2 weeks ago
Dear Mr. el bassiry,

Thank you very much for choosing to stay at Holiday Inn Cairo Citystars.

We are delighted to learn that you enjoyed your time with us and found our team professional and helpful.

We look forward to having you back with us in the near future.

Sincerely,

Dina Y Khalil
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed in holiday inn city star with a friend.I was attending a wedding at the intercontinental city star.3 things stood for me.1.Near the airport. 2.Convenience of city star one of the best malls in Egypt with variety of restaurants.3.The help and curtsey I got from the IHG (Priority club) desk by 2 young ladies at the the Hotel who shared the same first name.The room was more than adequate and the breakfast was generous.

  • Stayed September 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review, 2 weeks ago
Dear Hani Y,

Thank you for staying at Holiday Inn Cairo Citystars.

We are glad you enjoyed your time with us and liked our facilities and breakfast.

Looking forward to welcoming you again soon.

Sincerely,

Dina Y Khalil
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warren, New Jersey
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good check-in, room had everything I could want including good free wifi.
However the room was on the small side and had lots of traffic noise.
Skip the hotel buffet!
Hotel taxi driver I used didn't know and couldn't find out the terminal for my airline!
Better deals out there!

Room Tip: Away from the road and high as possible if you don't like noise.
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  • Stayed April 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim N, Front Office Manager at Holiday Inn - Citystars, responded to this review, 3 weeks ago
Dear antheajames,

Thank you for staying with us at Holiday Inn Cairo Citystars and for taking the time to share your experience on TripAdvisor.

We are glad you enjoyed your time and liked our facility and services, and regarding your comments with the hotel Limo we will make sure that this incident will not happen again.
Looking very much forward to welcoming you back soon.

Regards,

Asmaa Hadary
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there for 3 nights from 7 March 2015 - in a different room for one night. It is what you would expect from a modern city hotel. We were on vacation. Not too far from the airport being in the business district and next to a very large multi storey retail development with many shops and restaurants including fast food. We only had breakfast and a snack supper in the hotel but these were quite acceptable. Security was good and most services were efficient. We had a small issue with no water for an hour or so one morning but worked around it.Room was well appointed and clean. Swimming Pool on 6th Floor with sun terrace and fitness room. Basic free wifi was poor but pay service available

Room Tip: 5th floor is for smokers rooms. Extraction noise on top floors
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  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review, 3 weeks ago
Dear masmga,

Thank you for staying with us at Holiday Inn Cairo Citystars and for taking the time to share your experience on TripAdvisor.

We are glad you enjoyed your time and liked our facility and services and look very much forward to welcoming you back soon.

Sincerely,

Dina Y Khalil
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Being so close to our offices in Cairo was very convenient and also the Citystars Mall was a great addition - just steps from the hotel. The standard of accommodation, food and service was much higher than I expected. The restaurant was excellent and the service was both professional and very friendly. I liked the touch of a management employee asking at breakfast was everything to my satisfaction. Sometimes in large hotels, breakfast can be a bit chaotic !

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review, 3 weeks ago
Dear lOngwOOd,

Thank you very much for choosing to stay at Holiday Inn Cairo Citystars and for taking the time to post your comments on TripAdvisor.

It is always rewarding for the whole team at the Hotel to learn that our cherished guests enjoyed their time with us and liked our services.

We look forward to welcoming you back again and again.

Sincerely

Dina Y Khalil
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhahran, Saudi Arabia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Fantastic! This was just the hotel I needed after travelling around Egypt. The Hotel was modern and clean, The staff were efficient and friendly. Many facilities on offer, I wish I had of stayed there longer to enjoy them all. The hotel is conveniently located next to the City Stars Mall which has everything you could ever need. Hotel Room service was also very good. I'll definitely be staying there again.

  • Stayed March 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim N, Executive Secretary at Holiday Inn - Citystars, responded to this review, 3 weeks ago
Dear MissMaserati,

Thank you very much for staying with us and for taking the time to post your comments.

We are delighted to learn that you enjoyed your time with us and liked our facility and services and are looking very much forward to your next visit as you promised.

Sincerely,

Dina Y Khalil
Executive Secretary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Cairo
#18 Luxury Hotel in Cairo
#21 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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