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“Perfect Location” 4 of 5 stars
Review of Holiday Inn - Citystars

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Holiday Inn - Citystars
4.5 of 5 Hotel   |   Ali Rashid Street, Cairo 11757, Egypt   |  
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Ranked #28 of 135 Hotels in Cairo
luxor
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Perfect Location”
4 of 5 stars Reviewed January 6, 2014

The hotel was comfortable, fairly quiet given its location....Breakfast is good. For eating out, shopping and even the sights it is in a very good location. The only criticism I have is that the bed linen seemed only just to fit the bed,,,,,and my husband had to complain because the gym was not open when he went there and he had to wait 20 mins for someone to open it (even though it was supposed to be open), Tea and coffee facilities in room and complimentary water daily.

Room Tip: if you ask for no smoking room, it is actually a no smoking floor
See more room tips
  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, January 8, 2014
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars; We are very pleased that you enjoyed your stay with us, it is through loyal guests' comments that we improve and maintain our services.

Please rest assured that all your comments were taken very seriously and corrective measures are already in place.

We look forward to welcoming you in the very near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 4, 2014

A perfect hotel you can stay in during my stay i was helped from the stuff starting with Mr ramadan the desk bell man and when i checked in a best explainatio. About the hotel from Mr sherif osama ..on next day i faced a small problem and was solved by Mr islam the front office with his perfect smile...good access to the city star mall...smoking shisha with mr rami shisha man as he choose the best for me....thx for all stuff and good luck

Stayed January 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, January 5, 2014
Dear Guest,

Thank you for taking the time to fill out a review about Holiday Inn Cairo Citystars. We are pleased that you enjoyed your stay with us and felt the hospitality each of our employees carry in his heart; it is always through our loyal guests' comments that we can improve our services.

We look forward to welcoming you back again to our hotel soon.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asyut, Egypt
Level Contributor
146 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 stars Reviewed December 27, 2013

This is the economic version of the Intercontinental City Stars hotel (& Convention Center)... It is ok but Not fancy. The location is excellent being adjacent to the City Stars Mall complex (the largest in Egypt), provides convenience for food shopping and entertainment. The airport is 10min by Car. Gym and pool are small but have the necessary stuff. My room had no view..

Room Tip: 6th floor next to the Gym & pool, you may ask for a street view, but may be noisier..
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  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, December 30, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars; We are very pleased that you enjoyed your stay with us.

It is through loyal guests' comments that we improve and maintain our services.

We look forward to welcoming you again in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed December 21, 2013

I stayed in Holiday Inn from 14th December to 16th December 2013. The rooms are great, the pool is small but it's good , the food provided is wonderful , the location is the best ever in Cairo near to the airport and beside the largest Mall in Cairo " City Stars".

The staff is really friendly and especially the support i received by the Concierge Desk (Mohamed Said , Akram & Peter) for a city tour was really wonderful.

I would recommend the hotel for all the travelers to Cairo, Egypt.

Chetan Chauhan

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, December 24, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars; We are very pleased that you enjoyed your stay with us and we greatly appreciate that you are recommending the Hotel for others to experience.

It is through loyal guests' comments that we improve and maintain our services.

We look forward to welcoming you again in the near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxor
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 6, 2013

i was there at January 2013 and before 2 times in 2012 it's good place to stay and have the full meaning of 5stars hotel , the rooms are more than amazing , the pool is small but it's good , the food provided are so amazing , the location is the best ever in Cairo near to the airport and beside the largest Mall in Cairo " CityStars" so when i talk about night life it's the best place .
the Breakfast are very delicious and have a large variety of breakfast cultures .
i used to have a " Spanish Omelet " at breakfast and any hotel i went to so when i asked for it they make it for me and the Chef have a special add flavor really enjoyed it

Room Tip: rooms in the 6 floor are the best
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, December 8, 2013
Dear Guest,

Thank you very much for taking the time to write about your experiences at Holiday Inn Cairo Citystars; We are very pleased that you enjoyed your stays with us, it is through loyal guests' comments that we improve and maintain our services.

We look forward to welcoming you again and again.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 2, 2013

Front desk and front office staff were helpful, friendly and constantly acknowledged my elite status with the IHG group.

Rooms were comfortable, and the breakfast buffet was sumptious.

Location is by far their biggest asset, it being located near the airport as well as next to one of the best malls in Cairo.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, December 3, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars; We are very pleased that you enjoyed your stay with us, it is through loyal guests' comments that we improve and maintain our services.

We look forward to welcoming you in the very near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
seattle
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed November 16, 2013

I generally don't expect much from this chain, but this hotel, especially in Cairo, proved surprising. The rooms were nice, the gym was actually pretty great (minus the busted AC a day or two, but the very nice attendant tried to make up for it by offering free training) and breakfast was decent. The room service was ok, but the restaurant downstairs generally lacked a lot of options and the service was painfully slow - 45 minutes for a bowl of soup, and no, they weren't busy. If you need to be in Nasr City, you have a lot of options, but this one, while not the swankiest (I believe there's an InterCon nearby), it provides more than enough bang for the buck.

Room Tip: You'll want a non-smoking room. Trust me.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review, November 17, 2013
Dear Guest,

Thank you very much for taking the time to write about your experience at Holiday Inn Cairo Citystars; We are very pleased that you enjoyed your stay with us, it is through loyal guests' comments that we improve and maintain our services.

Please rest assured that all your comments were taken very seriously and corrective measures are already in place.

We look forward to welcoming you in the very near future.

Sincerely,

Mohamed B. Ibrahim
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11757, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Cairo
#22 Luxury Hotel in Cairo
#23 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Official Description (provided by the hotel):
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn

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