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“Fabulous Cairo Hoel” 5 of 5 stars
Review of Fairmont Towers Heliopolis

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Fairmont Towers Heliopolis
5.0 of 5 Hotel   |   El Shaheed Sayed Zakaria Street | Horreya, Heliopolis, Cairo 2480, Egypt   |  
Hotel amenities
Ranked #11 of 130 Hotels in Cairo
Derry, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Fabulous Cairo Hoel”
5 of 5 stars Reviewed February 9, 2014

Just reurned from a six night stay in this luxurious hotel. From arrival the staff were so helpful. The very large bedroom was very well furnished and bathroom was first class. A very varied selection of restaurants to choose from and live music in different venues on the ground floor. Unfortunately due a very busy week on our primary reason for visiting, did not have time to sample the pools and spa. Highly recommend this venue.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, March 6, 2014
On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above kind review. We are delighted to know that you enjoyed your stay and you liked our staff, rooms and amenities.
We look forward to welcoming you back very soon.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

423 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cairo, Egypt
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2014

This is almost my 60 night stay in Fairmont towers , simply I'm just looking forward for my 61 stay ,they are the best in service ,they simply knows what you need and they know how to deliver , see u very shortly My dear Fairmont .

  • Stayed January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, February 9, 2014
On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above kind words. We are delighted to learn that you’ve enjoyed your stay.

We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed February 4, 2014

At first I was apprehensive to go to Egypt, until I walked through the doors of Fairmont towers. From that moment on my worries melted away and I couldn't remember what I was worried about anymore.
The staff in this hotel made you feel like you were the most important person on the planet (and believe me when I say I am not exaggerating).
Initially I stayed in the Sheraton next door but was depressed and severely disappointment with their room. So I left and went to the tower. The room was spacious, bright, comfortable with an awesome bathroom!
The service was fantastic, the cleaning which was done twice a day was brilliant and the food was so clean and plentiful.
They constantly fuss over you and always aim to please however they can. It was nothing I have ever experienced before at an affordable rate.
I highly recommend the Fairmont Towers to everyone. You won't be disappointed. I certainly will be going there every time I visit Egypt.

Room Tip: Go to the Fairmont TOWER
See more room tips
  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, February 9, 2014
Thank you so much for your above kind words. We are delighted to know that you had an pleasant stay at Fairmont Heliopolis & Towers and very happy to know you liked our staff, services, rooms and food variety. At Fairmont Heliopolis & Towers, we always aim to turn our guests’ moments into memories.

We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormond Beach, Florida
1 review
5 of 5 stars Reviewed February 3, 2014

WOW, that is all I have to say, from the moment I opened the front door, oh wait I don't think I ever did that it was always opened for me with a smile, to the front desk people the cleaning staff, to the dinning staff, every one was great.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, February 9, 2014
Thank you so much for your above kind review. We are delighted to know that you had a pleasant stay. At Fairmont Heliopolis & Towers, we always aim to turn our guests’ moments into memories.

We look forward to welcoming you back very soon. Stay connected with us via our Facebook
Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smarden, United Kingdom
1 review
5 of 5 stars Reviewed January 31, 2014

I had the pleasure and good fortune to stay at this hotel recently while on business with New FinePak in Cairo. Overall my stay was extremely pleasant. I was met air-side at the nearby Cairo International and assisted through passport and customs. The assistance came at a "charge" which I was only informed of after the event, however I would have agreed to the "charge" anyway as it circumvented all the lengthy ques.

My room was to a very high standard, the staff friendly and polite and the service excellent. While at the hotel I are in the Lebanese, Tai restaurants and had a burger while watching a Premier League football match, all were very good.

One word of caution however. If you visit the Pyramids be warned. Due to the fact that tourist numbers are down by 75% you will be the target of a higher number of hawkers, men and boys, trying to part you and your money than you would have in the past. I had a driver, a first class guide and two guys to look after me, and I was still pestered. The constant approaches from the sellers of trinkets took away some of the magic of the visit. Would I go to the Pyramids again? Possibly. Would I stay at the Fairmont again? Absolutely!

Richard Hemsley.

CEO Hemsley Solutions.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, February 24, 2014
Thank you so much Mr. Hemsley for your above kind words. We are delighted to know that you had an pleasant stay at Fairmont Heliopolis & Towers and very happy to know you liked our staff, services, rooms and food variety. At Fairmont Heliopolis & Towers, we always aim to turn our guests’ moments into memories.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
5 of 5 stars Reviewed January 7, 2014

I am writing this during my stay at this hotel starting from 17-12-2013 till present :

I feel like writing an essay or a whole book about this hotel. It is just perfect. From the room and facilities decorations to the great service; everything looks and feels Majestic. By far, this is one of the best hotels I have stayed in my life. Great and attentive service, a variety of choices for F&B, very close to Cairo airport (business locations). I loved it from the entrance to the room that overlooked the atrium. The signature lounge is very nice as well. This hotel brought me a sense of serenity and tranquility.

staff was professional and very friendly specially, ( Ahmad Maraei from reception, I find him witty, friendly, and always on call for any requests. I depend on him for everything during my stay, in accordance with the distinctive international standards and exceedingly kind and very friendly hospitality, thank you Mr.Maraei so much ) .

also thanks to Aya from G.R and Mahmud Talaat from Lounge both of them is amazing and so friendly .

As a general comment, service is excellent. Staff is very much committed with special and particular care to client needs .I would definitely recommend the Fairmont Towers to all my friends and family, and I will return without a doubt.



Thanks&Best Regards,

Torki Alsubaiee

CEO, ARA Aviation&Air solutions

Room nu, 525

Arrival 17/12/2013. Till present

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, February 24, 2014
On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above kind words. We are delighted to know that you’ve enjoyed your stay and that you’ve found everything Majestic. We are so happy to learn that you liked staff, rooms, F&B variety and services. At Fairmont Heliopolis & Towers, we always aim to turn the guests’ moments into special memories. We look forward to welcoming you back very soon.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
2 reviews
5 of 5 stars Reviewed January 5, 2014

I travel very often to Cairo on business and it is always a pleasure to stay at the Fairmont Towers Heliopolis and particularly in a Signature Room which gives you access to the Signature Lounge where you are always warmly welcomed by the manager Sherif Abdel Moneim. In particular, the service provided by Mohammed Taha and Mohammed Aziz at the Signature Lounge is quite exceptional. With their smile and great service they make your visit to the Signature Lounge whether at breakfast and in the evening after a hectic day one of the most enjoyable moment of your trip. The reception staff particularly the one handling the President's Club members are also extremely nice. There is also a wide range of excellent restaurants. As in all hotels I faced at a certain time one or two minor problems and I was surprised how quickly and effectively they were solved. It is definitely a great hotel and guaranteed enjoyable stay. The Signature Room and Lounge are highly recommended!!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review, February 9, 2014
On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above kind words. We are very happy to learn that you’ve enjoyed your stay and that you found our staff and services quite exceptional. At Fairmont Heliopolis & Towers, we always aim to turn the guests’ moments into special memories.

We look forward to welcoming you back very soon.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Towers Heliopolis

Address: El Shaheed Sayed Zakaria Street | Horreya, Heliopolis, Cairo 2480, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Cairo
#9 Luxury Hotel in Cairo
#11 Romantic Hotel in Cairo
#11 Family Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Towers Heliopolis 5*
Number of rooms: 247
Official Description (provided by the hotel):
At the heart of Cairo’s diplomatic and presidential neighborhood, few minutes away from Cairo International Airport elegantly stands the Fairmont Towers, Heliopolis, a luxury Cairo, Egypt hotel.The design of Fairmont Towers, Heliopolis, Cairo, Egypt hotel comprises a unique mix of contemporary art and authentic décor that echoes modern Cairo along with the distinct Egyptian heritage. From the unequalled spacious guest rooms to the state-of-the-art conference facilities, from the water passages across diverse array of restaurants’With 835 guest rooms and suites providing the most lavish Cairo, Egypt accommodation, 15 superlative dining choices, 69 thousand square feet of Cairo banquet space, unrivalled range of guest services and recreational facilities that incorporate squash, tennis, and beach-volley courts, fully-equipped health club, 3 swimming pools, kids pool and play ground, beauty salon, and convenient shopping choices, Fairmont Towers, Heliopolis portray a destination on its own. ... more   less 
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Also Known As:
Fairmont Towers Heliopolis Hotel Cairo
Fairmont Hotel Cairo
Fairmont Cairo
Cairo Fairmont

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