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“MaryAyeshMina” 4 of 5 stars
Review of Fairmont Cairo, Nile City

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Fairmont Cairo, Nile City
5.0 of 5 Hotel   |   Nile City Towers - 2005 B, Corniche El Nil | Ramlet Beaulac, Cairo 2466, Egypt   |  
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Ranked #5 of 130 Hotels in Cairo
Midlands uk
1 review
“MaryAyeshMina”
4 of 5 stars Reviewed June 26, 2013

My family (all ladies) travelled from the 31st-3rd June to Cairo.. i totally agree with micxOr, it is not the most easiest place to travel post revolution but as we like to believe with every not so nice experience we were welcomed with a positive welcome from someone else...

I did have a few problems with the hotel, i do agree it is an oasis, with all the hussle and bussle on the streets of cairo but i fail to agree with the opinion that the street side haggling does not occur in the hotel. We went to the tourism office and were quoted prices and they constantly changed and i was informed khan as khalili wasnt opened on a sunday! (which i knew didnt sound correct) and it was just a load of headache and un- needed and un resolved tension.. the sad part was that i sent many e mails to the hotel prior to arriving asking that i would require specificities upon my arrival and they were not met on arrival and upon arrival concierge directed me downstairs.

All i wanted to do was experience some of the most famous landmarks and i knew exactly what i wanted to see but it was a mission getting through and it was being told it wasnt possible to do things all on one day when they were right next to one another... and i just felt at points it was a complete mockery of my time and there was a lack of integrity throughout the building.. great self doubts at my hotel choice.

I did speak with concierge about this because i was deeply upset because my time in cairo was short and i had bought my family with me and at this point i had lost faith in fairmont. I cannot stress though how lovely Badawy, Mahmoud and Mariam are. Mariam listened, i wrote a letter and the hotel from that point took such great care to fix the faults.

Also Amr aziz and Magdy were kind enough to give us an upgrade, which we didnt expect.

All in all mixed reviews.. we hope the situation becomes better for Egypt but people like Badawy are great ambassadors of Egypt as are Alaa and Tariq at breakfast, Medhat in the lebanese restaurant and not to forget our tour guide Shaiyma and of course our very safe driver Ahmed Kadeer. To be honest Badawy who arrived by the time we were having dinner, from that point onwards it felt like a solution and ease to my mind was about to happen... he made our trip and is ambassador of Fairmont Nile city...

Future thoughts for the hotel are language skills through out the hotel need to improve, also breakfast the hot food sometimes was cold.. be sure peoples luggage is in the car before they leave for the airport and finally thank you for telling us Amr aziz about Sequoia..

Overall we would love to come back to Cairo so much to see... but safety is paramount and as we usually travel as all females it is difficult... but the great care fairmont took of us we will never forget.

Room Tip: its not near to the pyramids so dont bet on pyramid views but get a nile view room...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yara E, Public Relations Executive at Fairmont Cairo, Nile City, responded to this review, July 15, 2013
Dear Ms. Mary,

Thank you for taking the time from your busy schedule to provide us with your feedback regarding your recent stay. Firstly, please accept our sincerest apology for failing your expectations. Your feedback to us has been most valuable and we are glad to know that we were able to resolve most of your problems before departure.

We addressed the issues you experienced with our colleagues at the hotel as your comments concur with our beliefs that the only way of exceeding guest expectations is through continuous training and accepting constructive comments as yours.

Your generous comments have been conveyed to our Concierge and Food and Beverage teams which has greatly motivated them.

We hope that this incident will not mar your impression of the hotel and look forward to welcoming you back soon to Fairmont Nile City.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 26, 2013 via mobile

Our pick up from Cairo airport was great, we spotted the driver's sign after a little bit of searching amongst the mayhem that is Cairo airport t1 arrivals! However when arriving at check in, albeit at 12.30am, we were rather underwhelmed by the greeting and check in from the front desk. Our room, a fairmont gold with Nile view, was superb, as was the service throughout in both the fairmont gold lounge and pool bar by the waiting staff. The gold lounge staff are a credit to the hotel, very impressed. Our superb stay was again let down by a rather informal check out by the lady in the gold lounge, maybe she was having a bad day?! Hotel car back to the airport was an interesting ride through Cairo back streets but got us there on time. In all a near perfect stay let down by a rather flat check in and check out. Ps. Lovely views of the pyramids on the roof top bar on a clear day, try to go for sun downers.

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yara E, Public Relations Executive at Fairmont Cairo, Nile City, responded to this review, July 15, 2013
Dear Sir,

Greetings from Fairmont Nile City!

We were privileged to have you with us and are delighted that you enjoyed your stay. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Regarding the check in and checkout glitches, please accept our sincerest apologies for having failed to meet your expectations. We hope that these incidents will not mar your impression of Fairmont Nile City Hotel.

We look forward to welcoming you back soon.
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Larnaka, Cyprus
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 24, 2013

I am sorry that it took me so long to write my review on this hotel. We stayed for 5 beautiful days and nights at Fairmont. We really loved Cairo as it was our first visit and the hotel made it even lovelier. The staff was exceptional, always ready to fulfill all our wishes. We stayed on the 8th floor (the gold section) with stunning views of the Nile. At the time we were staying at the hotel, the roof top pool was being renovated, so we did not have the chance to use it. We had a couple of dinners at Fairmont's restaurants, the food was divine. Very luxuriously elegant hotel, very clean with attention to detail. Many belated thanks to all the staff who made our stay memorable.

Room Tip: Ask for a room with a view of Nile. Rooms on the 8th floor were fantastic.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yara E, Public Relations Executive at Fairmont Cairo, Nile City, responded to this review, July 14, 2013
Dear Ms. Rigaina,

Greetings from the Jewel on the Nile!

We were privileged to have you with us and are delighted that you enjoyed your visit. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to the hotel team which has greatly motivated them.

We look forward to welcoming you back soon to the Land of the Pharaohs and Fairmont Nile City Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
the world
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2013

What a Gem. The Fairmont is really classy, elegant and very clean. The service is impeccable and staff always ready to help and go that extra mile to exceed one's expectations. The roof top pool is really nice although a bit crowded when I was there, however the view of the river Nile is just impresssive. All facilities were up to a 5 star standard. Breakfast very good and there is a good mixture of restaurants where one can dine. Enjoyed really the lebanese restaurant, relaxing, chiling, with very good food, and wine. Next to the hotel there is a small mall with a cinema and shops. In the hotel itself there is a Casino. Would recommend it to anyone who wants to experience luxury with very good rates.

Room Tip: My Room on the 19th floor was very nice and clean.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yara E, Public Relations Executive at Fairmont Cairo, Nile City, responded to this review, June 23, 2013
Dear Sir/Madam,

Greetings from the Jewel on the Nile!

We are delighted that you have enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us.

We greatly value your support and look forward to welcoming you back soon to the land of the Pharaohs and Fairmont Nile City.
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Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2013

I love this Hotel! Nice views to Neil rocer and amazing staff! I will back sure!

One of the best thinks is the Gym!! All machines are ready for your workout time, fitness or cicling!

The breakfast was unbelievable, all kinds of food! One of the best buffets of my life! I Love it

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yara E, Public Relations Executive at Fairmont Cairo, Nile City, responded to this review, July 15, 2013
Dear Mr. John,

Greetings from Fairmont Nile City!

We are delighted that you enjoyed your stay with us. We will share your generous comments with the hotel team as it is a tremendous source of motivation for us.

We greatly value your patronage and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 17, 2013

We spent one night here on a whirlwind trip to Cairo to see the pyramids. Post revolution cairo is not a great place to be from a tourist perspective - people were too scared to break the law while hosni was in power ( for all his faults ) they now is practically no law and it is every man for himself resulting in a challenging experience from the moment you get off the plane. Everybody is hustling you and on the take - and I mean everybody.

Checking into the Fairmont was an oasis in the middle of this and actually made the trip bearable. Rooms were great , wifi was fast and food was worth eating.

The concierge team were fantastic, in particular a young gentleman by the name of Badawa (sorry if I have not spelt it correctly - an ex employee of the 4 seasons)

Badawa took a personal interest in ensuring that we got the most out of Cairo (positively) an even offered some fantastic advice regarding what my wide should wear to avoid unwanted male attention whilst in the city. He was fantastic and when I offered a hefty tip at the end o our stay as a token of my appreciation he refused to take it citing that he was an ambassador of Egypt and wanted to show that not everybody in Egypt was on the take - what a guy! If the management at Fairmont are reading this please ensure he is rewarded appropriately for his dedication to his role.

Aside from this there are a few downsides to the Fairmont that would stop my staying there again. I was consistently served stale wine as being a Muslim country most staff have no knowledge of alcohol and how long a bottle can be opened for , in addition to most not having the knowledge to use a waiters friend to open a cork bottle.

Also for a 5 star business hotel I expected better language skills that were on offer in addition to compensation for things that did not go to plan . For example our room was next to a gentleman who was having a screaming match with his partner from 12 - 3 am - when we made mention of this to staff nothing was done o stop this and not were we compensated for this on checkout - this is not 5 star service .

Finally - the hotel is not in a great location - while being on the main drag you can't really walk anywhere. The streets outside are crawling with street urchins and dodgy folks which is not ideal if you are the type o traveller that likes to go for a walk instead . This is not a Fairmont specific comment, the same could be said for all downtown / central hotels on the Nile.

If I had my time again I would stay on zemalek as there is plenty to eat , drink and see on foot from the hotels .

Overall - we had a pleasant enough stay and felt safe and looked after the while time with just a few minor speed bumps that got in the way of this stay getting a 4 out of 5. I would say 3 out of 5 in cairo is a pretty good mark!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yara E, Public Relations Executive at Fairmont Cairo, Nile City, responded to this review, June 24, 2013
Dear Sir,

Greetings from Fairmont Nile City.

We are delighted that you enjoyed your visit. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your kind comments have been conveyed to Badawy from our concierge team which was greatly motivational for him.

Regarding the wine and noise incidents, please accept our sincerest apology for failing to meet your expectation. We have addressed the issues with our colleagues at the hotel as your comments concur with our beliefs that the only way of exceeding guest expectations is through continuous training and accepting constructive comments as yours.

Once again, apologizes for any inconvenience this might have caused and we hope that these incidents will not mar your impression of Fairmont Nile City Hotel.

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed June 17, 2013

Since the revolution there is a lot less tourism in Egypt, so hotels now mainly make their living from events (weddings, engagements, parties etc) so almost any big hotel in Cairo will have a certain level of party noise on some nights.

But Fairmont Nile City offered us sleeping rooms on different sides of the hotel, away from the noise, letting us keep all our stuff in our room but go sleep in other rooms for the night in case the noise might disturb us - now that is problem solving = good customer service.

I had dietary requirements and they met them all, specially arranging with the headchef of each restaurant in the hotel so they would be ready for us and briefed. The management were always making sure we were happy and if there was any slight hiccup they would bend over backwards to fix things. This is especially important, as nothing in the world is perfect, sometimes there is a little something, but a hotel that deals with these efficiently, a hotel that is good at conflict resolution, that is a hotel that stands out in Cairo.

We had previously been regularly staying at Sofitel El Gezirah, but since the revolution it has changed, so it was amazing to try the Fairmont for the first time and to have such a good experience.

We got a very affordable deal on our stay by booking with alpha rooms from the UK, so the fact it was affordable meant that we really appreciated everything in the hotel and did not feel anything was overpriced.

We also signed up as Fairmont President Club members before our departure which meant we could have free wifi for the duration of our stay - it's free to sign up to the PC so I strongly recommend you do so before your stay, as wifi prices are otherwise quite dear.

On our departure, we reached the airport and realised we had left behind an item at the hotel, the duty manager (Mahmoud Abd El Aziz) immediately sent a fast driver with our item to rush to make it to the airport before our flight - now that is true service.

They didn't even bill us for it (though we tipped the driver of course) but the elegance of the service of not even asking for anything and just serving the customer really impressed us for a country where staff have no problem asking for tips. The staff at Fairmont never asked nor made us feel uncomfortable , unlike other 5* hotels where you can feel they will only serve you if you tip immediately.

Many of the staff were very good, though we do not remember all their names (we should have written them down) but there was one man at the sky pool who really stood out, Emad Girgis (I believe he is the supervisor) simply excellent in customer service and making us feel welcome and supplying to all our needs - he is absolutely faultless.

Yes security is tight, well that's a good thing.

My only small let down was the spa, you had to book 24hrs in advance for any type of treatment, you couldn't just be spontaneous and go over there one morning and get an appointment for the same day. (they only have about 3 therapists, despite a huge beautiful spa) But if you are an organised person and like to book at least a day ahead you should have no problems with this.

Overall, a great stay and a fantastically well-run hotel. This is an establishment that truly cares about their guests.

Taxi tip: you can get a metered taxi from the hotel, it just runs on the meter so it is not some crazy price, though the drivers of those metered taxis can sometimes do a few circles to get to a place (as we realised on the first day, when the meter ran to double the amount the hotel had told us it should cost, and when we returned it was much cheaper in another cab).
So we preferred to exit hotel and hail down a taxi straight from the street, and agree a fixed price, that way we knew they would get straight to our destination in the least amount of time. Don't be disheartened if first 2-3 taxis hailed try to agree a high fee, simply say no and move on to next taxi hailed, there are so many, you will no doubt find one that will be happy to do the reasonable normal price.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yara E, Public Relations Executive at Fairmont Cairo, Nile City, responded to this review, June 23, 2013
Dear Sir/Madam,

Greetings from Fairmont Nile City.

Thank you for taking the time from your busy schedule to provide us with your feedback regarding your recent stay with us. We were privileged to have you with us and are delighted that you enjoyed your visit. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence.

Your generous comments have been conveyed to Mahmoud Abd El Aziz and Emad Girgis which has greatly motivated them.

We greatly value your patronage and look forward to welcoming you back soon to Egypt and Fairmont Nile City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Cairo, Nile City

Address: Nile City Towers - 2005 B, Corniche El Nil | Ramlet Beaulac, Cairo 2466, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Cairo
#2 Spa Hotel in Cairo
#3 Romantic Hotel in Cairo
#3 Luxury Hotel in Cairo
#9 Family Hotel in Cairo
#9 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Cairo, Nile City 5*
Number of rooms: 504
Official Description (provided by the hotel):
Welcome to Fairmont Nile City. Modern luxury. Ancient Wonders.On the banks of the famed Nile River, the city of Cairo—“The Triumphant” in Arabic—is the center of Egyptian culture and commerce. Here, civilizations have met for centuries, and Cairo today offers a rich diversity of contrasts. Modern architecture and ancient mosques. Urban sparkle and restful natural beauty. Business and leisure. And there’s no better way to experience the majesty of the city and its history than through the gracious hospitality of Fairmont Nile City, Cairo hotel. Like the city itself, Fairmont Nile City offers a delightful series of contrasts. Equipped with the most advanced design and technology to serve the needs of the discerning traveler, this luxury Cairo hotel is also intimately attuned to its surroundings.With sweeping panoramas of the Nile River, and views of the Pyramids in the distance, Cairo’s natural beauty and ancient history are always in sight. Added to this panoply of wonders are special features such as culinary adventures at the city’s finest restaurants, a chance to bask in the sunshine or under the stars at our unique rooftop poolside sky bar, and truly indulgent, full-service treatments at our Willow Stream Spa—all ensuring that each and every visit to Fairmont Nile City, Cairo is certain to be an experience that is memorable and utterly magnificent. ... more   less 
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Also Known As:
Fairmont Cairo, Nile City Hotel Cairo

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