we stayed at this hotel for 3 nights during our Egypt tour. pre-booked through an on-line agent at £180 a night B&B. We were expecting luxury but were a bit disappointed.
we arrived at 11am and the hotel kindly let us check in early, staff were efficient and always polite but lacked the friendly and personal touch you would expect from a hotel of this standard. we booked a pool view room (which has a decent view) the other rooms overlook tower blocks and derelict land, not very pleasant. the room we had was very small in comparison the other places we stayed in Egypt. felt very cramped and compressed. if you lay on the floor you wouldn't be able to spread your arms. our bathroom never had a working extractor fan, so every shower later the bathroom was filled with steam.
all rooms did have free high speed internet which is rare in Egypt. wireless and wired options available. also our TV had built in internet explorer and you can request a free wireless keyboard from the concierge.
food options were great at the hotel, several restaurants the standard full on breakfast, but the huge advantage was the choice of food at the adjoining mall, for a fraction of hotel prices you could have Italian, Lebanese, Mexican, Chinese and all the other major international chains like pizza hut, mcdonalds etc. choice was amazing, over 6 floors of food options. you could eat here for £15 for 2 people. the range of shops in the mall is amazing too, expect all the big western brands.
we had tea and shisha at the pool bar one evening and the atmosphere was really nice. the staff were very attentive and friendly (made it for us) the informal setting (bean bags and low tables, dimmed lighting and surrounding pool, palm trees etc) made it really relaxing, if you don't do anything else at this hotel make sure you do this.
the hotel itself is close to the airport but miles away from downtown and even further from Giza. this is a huge downside, also if the taxi drivers found out you were staying at the citystars they took you to the cleaners. in the evenings there wasn't anything to do around the hotel, except the mall and hotel disco. which, lets face it is not really why you go to Cairo.
I would recommend staying down town along the Nile if possible. this hotel is mainly for business travellers. not suited to tourists. the hotel facilities seemed to be frequented by a lot of the high class locals. overall I think it's very overpriced for what you get. save your money, stay in a budget hotel, eat well and see Cairo fully, you won't get bored and only need the hotel to sleep in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.