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“Had really good time” 4 of 5 stars
Review of Baron Hotel Heliopolis Cairo

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Baron Hotel Heliopolis Cairo
4.0 of 5 Hotel   |   4 Ma'ahad Al Sahary St. | Off Uruba Rd, Heliopolis, Cairo 11361, Egypt   |  
Hotel amenities
Ranked #11 of 131 hotels in Cairo
1 review
“Had really good time”
4 of 5 stars Reviewed April 7, 2013 via mobile

It's my second time to Cairo I had recommend from my friend to stay in your hotel , it was very nice vacation to me your hotel located in very special place I enjoyed the view of the place from my room all the stuff friendly ,lovely, helpfull and all if them having very nice smile in their face from the reception , restaurant , housekeeping and evey one in hotel stuff really i had good time , hope Egypt will be like before from my side I will recommend your hotel to all my friends , thanks for every one

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, August 12, 2013
Dear Valued Guest,

First of all I would like to thank you for staying at Baron Hotel Heliopolis Cairo
please accept my sincere appreciation for your positive comments about our hotel & services. I’m so delighted to know that we have managed to meet your expectations
we are looking forward to the pleasure of welcoming you back at Baron Hotel Heliopolis Cairo.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Spanish first
  • Turkish first
  • Any
English first
Dublin, Tipperary, Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 5, 2013

My husband and myself booked in that Hotel few days before our arrival to Egypt ,we contacted the reception staff many times to confirm our arrival on that specific day and they reassured us that our room is confirmed.
Upon our arrival at 1 o'clock after midnight ,we were shocked to know that our booking has been cancelled ,after a long day of travel we were so exhausted and couldn't believe it ,we argued for about half an hour that there must be a mistake ,eventually they gave us a very small room at a weird corner of the hotel.
We went to the room to spend the night ,and we were so shocked for a second time to see that it was a pig sty not a hotel room,upon entering the room ,the carpet was extremely filthy and dusty,the bathroom sink was disgusting and blocked ,the sheets on the bed were not changed from previous customers,we were so angry and cross and called the manager ,who apologised and asked the sheets to be changed,but the whole situation was unacceptable,and we couldn't even sit on the chair of the room because everything was so filthy .
When dawn appeared we decided to leave and move to a different respectable hottel ,however apologises were made but there was no way we could stay in that fake hotel and we could not recommend it to anybody ,also we had to pay 650 Egyptian pounds for that disasterous night ,which they really don't deserve to take that same amount of money that other luxurious hotels in Cairo would charge .
A whole day of our holiday was ruined because of that nightmare.
It's a pity I cannot say any positive opinion for that hotel,it was a very bad experience.

Room Tip: Please don't trust that Hotel.
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, August 12, 2013
Dear Valued Guest,

I would like to extend my deep apology for the inconvenience you have experienced during your stay.I'm concerned with all what you have mentioned and would like to assure you that all mentioned will be subject to a detailed investigation and study, not to have this repeated again to you or any of our esteemed guests in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you.
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed March 30, 2013

Had my second stay again in last January , when i came from Dubai to conduct some of my sales calls in Cairo
Same great experience impressed me especially when it came to the great response of reception and housekeeping team whenever was required

the only thing that internet was a bit slow however was manageable

Same as i recommended before to all my friends , the great location in the middle of everything when it comes to business visit ,

hope that the prices will be the same during my coming visit in October

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, August 13, 2013
Dear Valued Guest,
Thank you for sharing your experience at the Baron Hotel Heliopolis Cairo. I am sorry that your experience did not meet your expectations
At Baron Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices
we appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2013

I have been staying at the , this hotel never misses a beat. The rooms are everything you'd expect from baron property - clean, functional and comfortable, but what makes this hotel great is the location and amenities. Over the past five years, the location around the hotel has gone through a massive transformation providing a great place to shop, eat .

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, August 13, 2013
Dear Valued Guest,

Thank you for taking the time to post your feedback and comments.
We very much appreciate your positive comments regarding your stay at the Baron Hotel Heliopolis Cairo
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Baron Hotel Heliopolis Cairo.

Thank you.
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2013

first i would like to advice everybody to book the hotel through website as it will be much cheaper than booking directly in the hotel..my stay can be decribed as a perfect stay. only the air condition was not working well.the location of the hotel is in very quite area away from noisy cairo.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, August 12, 2013
Dear Valued Guest,

Thank you for sharing your experience at the Baron Hotel Heliopolis Cairo. I am sorry that your experience did not meet your expectations
At Baron Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices
we appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you
Emad Esmail
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013 via mobile

Out of my stay I do recommend every body visiting this hotel is to try the very tasty food on friday it is oriental food and very delcious sure I will be back in may with my friends I do recommend shisha in the oriental day

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, August 9, 2013
Dear Valued Guest,

We would like to thank you for your recent visit to Baron Hotel Heliopolis Cairo It was truly a pleasure to serve you.

I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal, hence our non-stop attempts to develop and improve the quality of service remains our main objective to deliver the best service our guests deserve.

Together with my team, we would much appreciate to welcoming you and we are looking forward for your next visit.

We wish you all the best

sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

i choosed the hotel as i wished to spend this time less money , so i choosed 4 star hotel .. i was not expecting what is called wow service , when i arrived the hotel i feeled every thing relaxing and comfortable from thetime of arrival to the time of departure , they had called me during my sta to make sure that every thing is satisfying . so i can say the hotel is with 4 star value but equals 5 stars service

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emad E, Front Office Manager at Baron Hotel Heliopolis Cairo, responded to this review, August 8, 2013
Dear Esteemed Guest,

I would like to thank you most sincerely for sharing your thoughts of Baron Hotel Heliopolis Cairo with others guests’ on the trip advisor. Your feedback will be influential in improving your experience on your next stay.

We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baron Hotel Heliopolis Cairo

Address: 4 Ma'ahad Al Sahary St. | Off Uruba Rd, Heliopolis, Cairo 11361, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 131 hotels in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Baron Hotel Heliopolis Cairo 4*
Official Description (provided by the hotel):
Hilltop Hotel located in business center of Heliopolis overlooking the famous Baron Empain Palace. ... more   less 
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