At first I was quite happy with the rooms and the quirky service at this hotel - especially when I dealt with the women who often worked at the front desk during the day. However, over the course of two days and three nights I experienced some critical problems at this hotel, significant enough to merit this review, as well as a letter of complaint to the Egyptian Tourist Authority. Problems included:
1. During my first night I received what looked like flea bites while sleeping. Had it not been for my imminent departure from Egypt, and the over-booked state of the remaining local hotels, I would have left the Victoria immediately. Unfortunately my only option was to change rooms. However the bites continued and both of my arms ended up covered with around 100 large, red, itchy sores. It has been over a week since I left Egypt and these sores are still bothering me. My physician confirmed that they were indeed insect bites and I am receiving a battery of steroid injections and anti-histamine medication to combat my continuing reaction to the bites.
2. The "free" breakfast at the Victoria was as depressing as the dark, claustrophobic room they serve it in.
3. On the day of my departure to the airport the manager informed me that the breakfast was not free and my room was now more expensive than agreed upon, even though I had made a point of emphasizing these costs before agreeing to stay at the hotel. Unfortunately the women who normally worked at the front desk were not there and the men who had replaced them were not only rude, but became abusive and even threatening when I pointed out my prior agreements on costs - my luggage was in their storeroom and they wouldn't surrender it until I paid.
I cannot say how isolated my experience at the Victoria was, but I can say, without a doubt, that I would warn anyone thinking of staying at this hotel to exhaust every other option before staying here. For me it was a health hazard made more expensive by the fraudulent behavior of men who acted like no less than a couple of street thugs. Do not stay at the Victoria.
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