We spend many long holidays in Thailand and we all love thai food in my family. We were enthusiastic to try Ruen Thai. The Dusit Thani hotel is very nice but the Thai restaurant was disappointing in everything from food, to service and decor. We called few times to reserve but nobody was picking up the phone. Upon arrival the restaurant was empty but whatever table we were choosing we were told that it is not possible... even if only few were already reserved. (They could have moved the reservation sign from any table to another empty one and let us sit but they did not). Finally we were indicated a table in an empty corner, which was actually supposed to be shared... We prepared ourselves to leave but another waiter tried to fix it offering to separate one table for us. The food arrived after a long waiting time but we were very unpleasantly surprised from the first bite: it was tasting like fast food .... the fish had a strong muddy flavor, and the batter was brown and full of a disgusting amount of bad tasting fat. The onion rings were not crispy, but wood rings. The garnish was some sort of rice with no taste, color or flavor. The Pad Thai noodles were brown grey , swimming in fat, no nuts and with some disgusting additions looking like chicken skin (?!). I did find one poor prawn somewhere....The beef Masaman had an acceptable tasting sauce but the meat was gummy. All other dishes we tried had nothing close to the authentic taste. Even in the fruit platter few fruits were spoiled and tasting badly. The only good thing was the Sago ( being made of only 2 ingredients, it is very difficult to be spoiled). Do not even think about the nicely decorated dishes in Thai style...you will not see them here! The service was exasperatingly slow. The waiters were not paying attention to us and when we were finally getting their attention it was taking ages to get anything. Some cutlery was missing at our table and it took them around 10-15 mins to bring it. Enough to have to eat the food cold. The decor has good quality elements but everything is so dark brown and so poorly lit that you rather feel depressed than relaxed! All the food was looking brown-grey ....The price was on the high side and after this experience was looking like scam. No, we are not returning there and not recommending this restaurant to anybody.
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