1) Great location.
2) Nice spacy rooms with great Nile views (and quiet).
3) Club facilities on the 30d floor, free refreshments and coffee and internet if you book one of their club category rooms (recommended).
4) Amazing breakfast (i could dare to say the best i ever had). Also i was very impressed from the quality of their coffee.
5) Very reasonable prices for coffees etc.
6) Nice outdoor heated pool and steam room facilities.
1) Very poor service, slow and with many problems (also the level of many of their staff english is below average).
2) Many people working there are not service-minded if not very impolite (eg the 2 bored guys at the mini bank). They should take an example of their colleagues working in the next door Four Seasons who smile non stop. Nevertheless one of their assistant managers in charge late on the night of 26th December, a short guy with Latin America features, responded in an obliging and efficient way to all my strong complains.
3) No alcohol allowed (because the owner is a Saudi Arabian.
4) Upon check-out they thought that we had left without properly settling our bill, we had to go back, wait for 10 minutes without any explanation and, worst of all, never received apologies for this unbelievable treatment (really very annoying!!).
5) Poor sized bathroom with cheap toiletries.
6) Poor and not very friendly concierge service trying constantly to promote their own restaurants (very cheap for a 5* hotel).
Overall i could stay there again for the views and the location and the good rates, BUT not for the service.
- Also Known As:
- Grand Nile Tower Hotel
- Grand Nile Tower Hotel Cairo
- Cairo Grand Hyatt
- Hyatt Cairo
- Grand Hyatt Cairo
- Cairo Hyatt
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