The hotel has the usual very high level of service, starting from airport pickup through knowing your name and personal requirements seemingly within hours. The rooms are large; I had one of the smaller ones without a balcony on a lower floor overlooking the pool with the Citadel in the distance, and this was probably one of the worst views in the hotel. I only ate at the Italian restaurant, had a shrimp appetizer and lambchops with a nice Egyptian red wine, outstanding. The bar and this restaurant both overlook the Nile, wonderful to watch boats go by.
In this day and age, its important to note that the hotel has a barricade, guards and a magnetometer. In my experience, this is a good thing in certain parts of the world, encouraging people with bad intentions to find an easier target.
We had a guide who I believe can be engaged through the hotel, Yasmin Amin. She speaks excellent English, is quite knowledgable about the sites, is great about discussing modern Cairo and its people. She also is adept at fending off the worst of the camel/papyrus/tissue/etc salesmen; you will be grateful for that.
I will likely stay here again on my next visit.