Our last night in Egypt we wanted something special and booked a suite overlooking the Nile. This was our special treat for our holiday. We arrived late. Admittedly missed the car we had organised, after all the country is in a little turmoil. How disappointing was the hotel. Very tired. The reception staff had no idea and really were more interested in our missing the car then greeting us and asking how we were. Just not interested. No one to show us or explain the hotel to us. Them got to the room and had to pay for the wifi! How cheap is that in this day and age. Couldn't find the ATM despite signs - only wires out of the wall and when I rang was told it was now on a different floor! On top of all that got back late from the sound and light at the pyramids to find the toilet didn't work - just too tired to deal with it. Couldn't get anyone to acknowledge us when we wanted a coffee in the lobby coffee shop and then at breakfast had the same story of poor customer service. When we checked out next morning our driver was hassled by hotel staff while my husband was dealing with the manager who gave us a partial refund. Then when we got back home was emailed a customer survey which I dealt with honestly and now have had 2 calls at 3 am Christmas morning and Boxing Day morning leaving messages but no phone number saying they want to talk about my concerns. More than happy to but check my time zone and it is Christmas.
- Official Description (provided by the hotel):
- Contemporary in design and ambiance, situated near the Nile; set among the Belle Epoque and Art Deco facades of Garden City. ... more less
- Reservation Options:
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- Also Known As:
- 4 Seasons Hotel Cairo At Nile Plaza
- Four Seasons Cairo
- Cairo Four Seasons