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“Great stay - amazing staff, great location” 5 of 5 stars
Review of Sofitel Cairo El Gezirah

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Sofitel Cairo El Gezirah
5.0 of 5 Hotel   |   3 El Thawra Council St Zamalek, Cairo 11518, Egypt   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #8 of 131 hotels in Cairo
London, United Kingdom
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
“Great stay - amazing staff, great location”
5 of 5 stars Reviewed January 14, 2012

From the moment we arrived [after passing Cairo typical security to get in] we felt very welcome. Staff were really friendly, and we got a room despite arriving way before standard check in time [before 8am!]. We also got a king bed without problems, despite being two guys - seems no issue here at all, which is great.

Rooms are not huge, but well put together, and the bathroom is really nice - sadly it was not 100% clean, but that was solved within the morning, perhaps it was related to us checking in before time, who knows. Rest of room was fine.

Staff organised a pyramids tour for us, and we also used the spa, which was very nice. Last but not least, the Moroccan restaurant for dinner as well as the breakfast were of really great quality, and at a very decent price indeed.

We want to go back to Cairo, and I would stay here again for sure.

Room Tip: High up - for the views of the nile!
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, January 17, 2012
Dear Our Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor.

We were very pleased to read that you have described your stay at Sofitel Cairo-El Gezirah as great stay, amazing Ambassadors and great location. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

We have noted your comments relevant to the room cleanliness on your early arrival, please rest assured that your feedback has been taken very seriously and will be influential in improving this area.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Lawrence, Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 8, 2012

Our tour provider arranged for the hotel and it was a most welcoming introduction to Cairo. The facility is beautiful, the view from our room gave us our first glimpse of the pyramids, and the breakfast buffet was sumptuous. Our room upgrade gave us access to the Club Lounge which had a nice assortment of munchies but were a bit repetitive day to day. The staff was very accommodating at bringing us multiple diet Cokes since that was a beverage of choice. The room was nicely sized...larger than our room at the Lyon, France Sofitel property. The security was a joke at the entrance to the hotel but perhaps that was because we were a group of American tourists.

Room Tip: Request a view of the pyramids.
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, January 21, 2012
Dear Our Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor.

We were very pleased to read that you have enjoyed your stay with us and described it with First class services. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

Please rest assured that your detailed feedback has been very influential in the urge to improve to receive such positive comments.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2012

Our first trip to Cairo and Sofitel was accepting the US Gov per diem rate. We felt very lucky to stay in such a beautiful hotel. The "infinity pool" is super cool at night. We also loved the brunch outside along the Nile. Great customer service and excellent rooms.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, January 21, 2012
Dear Our Valued Guest,

I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor.

We were very pleased to read that you have enjoyed your stay with us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence.

I do hope that we will have the opportunity once again to serve you in the very near future.

Cordially;

Iman El Gabaly
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 3, 2012

What happened to the luxury and high standards … All gone!!

This is the 2nd review I write about Sofitel Gezirah ... The 1st time I wrote a review because I was truely delighted and now because I am utterly disappointed!

I visit Cairo for business at least 4 times a year and this was my ideal hotel for its outstanding location, cozy ambiance, friendly staff, excellent service .. well for everything .. Now I will think twice before booking a room again ..

I booked a club room for 3 nights. Usually the staff at the Club Lounge are very warm and welcoming and they offer me an upgrade to a junior suite. This time, they were rude and unfriendly and the room I was given was small, had an ugly shy view of the Nile river and on top of all was not clean (Cups were left dirty and sticking, the coffee tray was empty and housekeeping did not bother to fill in the toilet amenities not even the toilet paper and forgot to replace the complimentary bottles of water ) I had to ask for everything!

The buffet breakfast was ok but nothing special .. I also had a buffet lunch and while the hot food was average, the sweets were inedible!

A real shame!

  • Stayed December 2011, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_Quality, Manager at Sofitel Cairo El Gezirah, responded to this review, January 17, 2012
Dear Our Valued Guest,

This is just a short note to thank you for taking the time to tell us about your experience, which unfortunately had some negative points. Reading your review we were very distressed to see that we failed to reach your expectations during your recent stay.

I am sorry that your experience did not meet your expectations with regard to some points of your stay, rest assured that your comments were forwarded to the departments concerned for investigation to ensure that this misfortunate incidents will never reoccur, please accept our sincerest apologies.

Allow me to clarify to your goodself that upgrading a guest to a certain category in our hotel is normally based on rules set by our company and under no circumstances a Sofitel Ambassador can stop an upgrade eligibility to one of our respectable guests’; except if he is not entitled for upgrade for a specific stay.

In this regard can you please give us more details on your stay to enable us to investigated further and give you the exact answer for this specific incident.

Let me apologize for any inconvenience caused to you, which I hope will not deter you from using Sofitel Cairo-El Gezirah for your future stays.

Cordially;

Iman El Gabaly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai,U.A.E
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 31, 2011

It was my first visit to Cairo, we stayed for one night in this luxury hotel. Our room had a fantastic view of the Nile. The room was cosy, clean and well done up. Once we drew the curtain,we could view The Nile quietly flowing under the Bridge. The Breakfast Buffet was a delight! We sat by the Nile enjoying a variety of spreads, the best was the fresh honey dripping down the bee-hive. After breakfast we enjoyed a leisurely walk around passing the Moroccan restaurant and Spa. The lobby has a grand chandelier and one can enjoy listening to the piano in the evening. The staff was friendly , courteous and helpful making our stay very pleasant.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amman
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 14 cities Reviews in 14 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed December 30, 2011

This is one of the most beautiful location in Cairo , located on the Gezera Island on the Banks of Nile River, near to El Tahrir Square and the Egyptian Museum.
Most of the restaurants located on the Banks with outstanding view specially:
- El Kababgy : with Line Arabic band and fresh food , try the fresh baked Egyptial bread
and the grill
- The Moroccon Restaurant : great place for Shisha (water pipe / Argilla) with mint tea with nice live Arabic Music and view, you might try the foodb as well which is excellent.
- Sunny Bar , SUD are another nice places to have freat food , Drink and service.
- The Drinks can be takn in the Bubbha Bar as well

treat yourself in the nice SPA plus try your luck in the Casino

Room Tip: All rooms are facing the nile due to the round shape of the Hotel , but for just few more Dollars as...
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  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Top Contributor
116 reviews 116 reviews
80 hotel reviews
Reviews in 55 cities Reviews in 55 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed December 28, 2011

Having spent more than 30 nights in Cairo at several different hotels in the last year I can say this is one of the best. Location is great, in the heart of downtown literally ON the Nile. The lobby and restaurant options are unique in that they really are elegant and 'quality' and location right ON the Nile is very nice whether a.m. breakfast or evening Sheesha/meal. Spa and gym are also quite nice and modern and there's an outdoor pool overlooking the Nile. The rooms all have a small balcony and are well equipped in a modern 'euro' kind of style. Beds are quite comfortable and there's free wifi throughout. Like many things in Cairo, the prices here can very A LOT....if you can get a decent rate, stay here.

Room Tip: Higher up the better.....great views of Nile and downtown.
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sofitel Cairo El Gezirah

Address: 3 El Thawra Council St Zamalek, Cairo 11518, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairo
#4 Romantic Hotel in Cairo
#4 Casino Hotel in Cairo
#6 Luxury Hotel in Cairo
#7 Family Hotel in Cairo
#9 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Cairo El Gezirah 5*
Official Description (provided by the hotel):
Fully refurbished in 2007, the contemporary interior design combines exquisite style and elegant refinement with the convenience of several restaurants, bars, spa, casino, 850m2 of conference/meeting facilities and all the latest amenities - the unique French flair and personalized service add a special touch of luxury. ... more   less 
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Also Known As:
Sofitel Cairo El Gezirah Hotel Cairo
Cairo Sofitel

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