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“Excellent value for money, service with a smile, highly recommended” 4 of 5 stars
Review of Pyramisa Cairo Hotel and Casino

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Pyramisa Cairo Hotel and Casino
5.0 of 5 Hotel   |   60 Giza Street | Dokki, Cairo, Egypt   |  
Hotel amenities
Ranked #46 of 131 hotels in Cairo
London, United Kingdom
1 review
“Excellent value for money, service with a smile, highly recommended”
4 of 5 stars Reviewed November 6, 2010

Just got back from an 8 night stay with my wife and son at the Pyramisa in the district of Dokki(pronounced Do-ee), Cairo. Initially I was slightly apprehensive about the booking I had made, as some of the reviews here are not that brilliant. I chose this hotel because it was considerably cheaper to stay there than at the likes of Hilton, Hyatt, Sofitel and Four Seasons. After a very pleasurable 5 hour flight on Egypt Air (brand new Airbus A330-300) we were picked up at the airport and brought to the hotel by the tour rep. I was quite taken aback at how bright and gleaming the lobby was. There was alot of activity in the lobby area, and this was at 9pm in the evening. Several restaurants were open and guests from all over the world were socialising with staff and eachother. We stayed at the hotel on a bed and breakfast basis and the breakfasts were always plentiful and varied. There was a high chair available for my son and were always offered a top up on tea and coffee. I have no regrets about staying at the Pyramisa and I would definitely do it again. We were given a room facing the pool, which is what I would recommend anyone else looking for a good nights sleep to do. The other "top notch" hotels are bang in the middle of noisy traffic. Behind the hotel you will find a very conveninent supermarket called "Soudi", a Pizza Hut, Mc Donalds, 24 hours Pharmacy and other interesting shops. The Goethe Institute is not too far from the hotel, which is witness to the fact that the hotel is located in a good area. I would advise any one staying at the hotel to explore the Dokki district behind the hotel. Its a really nice area. Just turn left out the hotel entrance and then left again!
Back to the hotel....well they polish the floors every night!!! There's an onsite bank, atm, hair salon, spa etc and if you are lucky to be at the hotel on a Thursday, Friday or Saturday you may even witness an authentic Egyptian wedding. The Pyramisa is an excellent hotel, so don't believe the negative hype. Staff go out of their way to make you feel welcome. My only gripe is the cost of internet use in their Business Centre....far too expensive. You'll find a much cheaper Net Cafe around the corner for just 4 Egyptian pounds for an hour. Beware of hotel taxis, they are more expensive than usual black and white ones. A trip to anywhere shouldn't cost more than 20 Egyptian pounds, unless you are going to the Pyramids (40 pounds). We were ripped off by a few taxis when we first arrived. I'd steer clear from the metered ones and just agree a price up front before you clamber aboard. If you make them put the meter on they will take you on a scenic route to squeeze every penny out of you. While in Egypt do try out Fish Market, Nile City and the Pharaohs Tour boat. All were fantastic. I wouldn't mind going back next year!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 3, 2010

Our room was comfortable, although we were supposed to have either a Nile River view or a view of the Pyramids - all we could see was a Mosque and the Cairo Tower. However the room was very comfortable and clean.

Our first mistake was eating at the Trio restaurant the night we arrived - we waited ages for our meal and finally had to ask where it was. When it finally appeared it was stone cold, it had obviously been sitting somewhere for ages, we sent the meal back and waited approx another 30 minutes before it re appeared. They had re heated by frying the meal. It was only just warm and inedible. The following night we dined at the large dining room where you had breakfast. The food was buffet style and in the main was hot and quite nice.

Two nights later we decided to have a snack in the snack bar internet area, after 30 minutes our meal was nowhere to be seen. Unfortunately we didn't realise that this cafe/snackbar used the same kitchen as the Trio restaurant. Our meal finally arrived after asking where it was, and again it was cold. You couldn't eat it.

So if you stay in this hotel, DON'T EAT at the restaurants, although the dining room buffet area is fine.

It is amazing that with the amount of staff employed at this hotel, that they can't manage to serve the customers meals on time and HOT. It is also amazing that they DON'T SEEM TO CARE about their customers.

We also had on 2 occasions to ring for housekeeping after the rooms had been serviced each day. On one occasion they didn't leave any toilet paper, another day they didn't leave clean classes and we had to ring for pillows on arrival !!!!

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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Hampshire
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 31, 2010

Allegedly a five star hotel but clearly a problem with management. The bellboy who took us to our room was more interested in selling unofficial tours than explaining the room facilities. The room patio doors which opened on to the pool area could not be locked and the curtains were falling off. The TV was not tuned in and it took three requests to get this rectified. There are plenty of men in suits standing around, basically doing sod all. The bar had bottled beer the first evening but had run out by the second. The Le Chateux restaurant barely catered for vegetarians. Most of the salad dishes for some bizzarre rason have meat sprinkled in them. Excellent pizzas though can be had from the cafe. The hotel has a large downstairs area where the cafe/bar/shops are located. Unfortunately because there is no restriction on smoking this area becomes very unpleasant by early evening. Overall staying at the Pyramisa was a dissappointing experience

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Sydney, Australia
Top Contributor
121 reviews 121 reviews
41 hotel reviews
Reviews in 67 cities Reviews in 67 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed October 6, 2010

We stayed here whilst on a tour in Egypt. The hotel has it all, great restaurants each selling different food, it has shops and a chemist and an ATM which is guarded. We found the hotel reception and staff friendly. When my husband need a Doctor in the middle of the night for a kidney stone, they were great and arranged it for him, took a little while but he was treated and felt a lot better the next morning. They also arranged for his medication as we were setting off that day. We were very thankful. Rooms are clean views over the area. Nice and central to get out and about.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lucerne, Switzerland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 27, 2010

I really enjoyed my stay in this hotel all the staff are very freindly and helpfull, the room is very nice and the most wonderful thing was that we booked a double standard room on the internet through a travel agency (we are 2 adults and 2 kids) and when we arrived at the hotel the gave us a suite without any extra charges :-) it was really amazing.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2010

According to Roland, the overall cleanliness of Hotel Pyramisa in Cairo was satisfactory. The transportation situation to and from the hotel was quite good. The personnel´s foreign language competence and general competence were good. The quality of the service was above average. Both the quality and taste of the food were really good. The restaurant's cleanliness level Is excellent. The room's furnishings in Hotel Pyramisa were more than adequate.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 21, 2010

Our tour started at this hotel. 5 guests developed very bad diarrhoea within 24-36 hours. The lobby looks quite impressive and the staff were overwhelmingly helpful but with an ever keen eye to relieving you of some money at every opportunity. Rooms are adequate but show many signs of wear and tear. Pyramisa also appear to specialise in hard beds, grey grubby bedlinen and towels.
The food appears to present a varied selection, but as seems to have become the norm., the 'international' buffets are pretty poor, tasteless and repetitive. The bread at breakfast was very good but I was less impressed with the endless jugs of semi- hot water, nescafe sachets and curdled milk. Milk jugs are not washed, merely re-filled with 'fresh milk' and smell foul.
We were warned, too late for our group, that you eat no salads that have dressings and that you should only eat plain tomatoes and cucumber. if you don't like meat then basically, you've had it! I opted for the bread and hummous, the resultant quite severe stomach pains and upset were to continue all through the holiday.
It is Egypt and standards of hygiene are very poor by Western standards. Whether Pyramisa are better or worse than other hotels I do not know, perhaps stomach upsets are part of the package, but it was enough to ruin a few days of my holiday. Bonus was that I lost half a stone quicker than I have ever done before!
Bars and cafes are mega expensive, tax and service charges are added. Buy your bottled water outside the hotel and you will save a lot of money.If you happen to catch someone singing an Egyptian rendering of 'The Green, Green Grass of Home' whilst drinking a Nescafe cappucino, you will also pay an entertainment tax.

  • Stayed September 2010
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pyramisa Cairo Hotel and Casino

Address: 60 Giza Street | Dokki, Cairo, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#30 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pyramisa Cairo Hotel and Casino 5*
Reservation Options:
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Also Known As:
Pyramisa Cairo Hotel Cairo
Pyramisa Hotel Cairo

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