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“Friendly, but not faultless” 4 of 5 stars
Review of Sonesta Hotel, Tower & Casino Cairo

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Sonesta Hotel, Tower & Casino Cairo
5.0 of 5 Hotel   |   3 El Tayaran Street, Nasr City, Cairo 9039, Egypt   |  
Hotel amenities
Ranked #35 of 130 Hotels in Cairo
3.5 of 5 stars 338 Reviews
london
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“Friendly, but not faultless”
4 of 5 stars Reviewed December 1, 2011

Staff and room (eventually allocated) were plus points - lousy internet access and having to request a decent room the negatives.
First room seen was in old building and had obviously been used by a succession of heavy smokers - just not acceptable. Was then offered the choice of a further two rooms - one of which was inadequate for a 2 star. The staff seemed to understand my view and I was eventually put into a room in the new building, which was very pleasant and fitted the descriptions given. Why they thought of offering something clearly inadequate is another question - and one which their management should address (the reception and all other staff who I talked to were without exception very friendy and professional).
The other services in the hotel are all very good (even if in case of the gym, they are a bit worn, still the equipment was clean and functioned).
I would go back - prepared.
Internet should really be looked at - it may be free, but in my room at least was about one bit a second.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, December 4, 2011
Dear chinchok
Let me first thank you for taking the time to write your comments whether positive or negative, we are working on renewing all the rooms and suites in the old building , as for the internet we provide free Internet access at Executive Lounges, Executive Rooms & Suites for both the main building and the tower.

Nevertheless we have taken your comments as serious as all other guest comments and we will continue to work restlessly on improving our product and services.

Hope to see you again soon at our hotel

Thank you
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338 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
cairo
Top Contributor
316 reviews 316 reviews
64 hotel reviews
Reviews in 45 cities Reviews in 45 cities
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed November 22, 2011

i spent there 1 night in a suite but it was not a good experience , the bathroom need to be renewed , the refrigerator also the same , television wasnt working , parking was so expensive

  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, November 29, 2011
Dear Yasserradwan

Thank you for taking the time to write this review , we are working on renewing all the rooms and suites in our hotel we look forward to having you back so you can see again that we are committed to always improving.

Regards
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Beirut, Lebanon
Top Contributor
124 reviews 124 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 31, 2011

That was a very good and friendly hotel. It is quite busy but has a lot of space that doesn't make it look crowded.
Everything goes smooth, everybody is friendly, but the internet is not.

Pros: Very nice, clean, good price, luxurious
Cons: Bad free internet, no indoor pool

Ratings:
----------
Room Service: Daily, Free of charge (4/5)
Reception: Friendly, cooperative, and very helpful (4/5)
Food: Very diversified and rich (4/5)
Location: Clam area, 20 minutes from airport, 10 minutes to City Stars Mall (3/5)
Room (4/5)
- Size: Very spacious
- Cleanness: Clean and tidy
- AC: Good operation and can be controlled from room
- Bed: Very good and comfortable
- Tea Kit: Kettle and tea bags available
- Safe: Available
- TV: Flat Screen
- TV Channels: Good diversification (English & Arabic)
- Iron: Available upon request free of charge
- Mini Bar: Available (beer, soft drinks, chocolate bars, nuts, and bake rolls)
- Fridge: Available in good condition

Services (3/5)
- Internet: Free Cable in room (very slow and not reliable), WIFI is charged
- Gym: Available and good
- Swimming Pool: Outdoor
- Spa: Available but expensive

Bathroom (4/5)
- Shower: Nice bathtub and shower (2 sepearte are available)
- Hair dryer: Old style
- Sanitization: No
- Towels: Plenty of them
- Water: Hot all the time
- Shampoo: Available with conditioner
- Other: Head cap, vanity kit, body lotion

Price: 150 USD/night for a double room (1 occupant)

Room Tip: Take the Pool side, & choose higher floors (lower floors close to restaurants are disturbing)
See more room tips
  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shropshire, England
Top Contributor
100 reviews 100 reviews
71 hotel reviews
Reviews in 58 cities Reviews in 58 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed October 26, 2011

The rating we give a hotel depends on our ideas about what hotels should be, and the fact is that although I have rated the Sonesta as 3 stars, in Heliopolis/Cairo terms it's really four. The staff are friendly and well trained, if the hotel's facilities are no better than they would normally be in a hotel at this price in this city and this country, why would you expect anything different?

The room (in the tower) was a good size and clean, and the bed was comfortable. I ate breakfast and lunch in the Greenhouse and they were at least adequate; I had dinner in the Gondola, an "Italian" restaurant -- minestrione and lasagne. It wasn't Milanese cooking but -- once again -- it was adequate. When I needed a taxi to take me somewhere and I didn't know where it was, the concierge stayed with me while the taxi driver talked to my customer on my mobile and got directions (and the taxi driver stayed with me till I was met).

I was there on business and it was fine. It probably wouldn't be the best choice for a holiday hotel -- but, if you're on holiday, what are you doing in Heliopolis? Get yourself down town and take a room overlooking the Nile.

Very convenient for the airport.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, October 30, 2011
Dear Bagster

Thank you for taking the time to write your comments; we do value every review from our guests as it helps us meet your expectations. We are happy and proud of our staff that helped in making your stay comfortable . Can not wait to host you again soon at our hotel

Best Regards
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Bristol, United Kingdom
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 15, 2011

Stayed there 10th October 2011. Essentially nice hotel but irritating little things marred the stay : great problems with many of the lights in the room ( one of our group initially had no lights working) and the toilet cistern took absolutely ages to fill up again. Room looked a bit tired.
Breakfast a bit disappointing for a five star hotel. However we had excellent evening meal in the sushi restaurant on the ground floor.

Room Tip: Not room 327 if you want a toilet that works properly
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, October 17, 2011
Dear Guest

Thank you for taking the time to write your comments wether positive or negative , we will take into consideration the lights issue in the rooms , and hope to welcome you again soon at our hotel

Thank you
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Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2011

I toured Egypt and flew back to Cairo and stayed at Sonesta as it is close to the airport. It is a beautiful facility and had friendly staff. I chatted with Gina, with reception, at the pool after her work was finished for the day. Also, Mohamed, possibly night manager/reception, (didn't get last name & so many Mohamed's everywhere in Egypt) and I spoke at length about tourism in Egypt. I assured him that I would pass good words about the friendly Egyptians and hope to help their tourism economy. It was just an over night stay but very, very nice hotel.

  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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badramani, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, October 12, 2011
Thank you for your nice comments , we are glad you enjoyed your stay and expereinced our staff friendliness , thank you for talking positive about our country and we hope to see you again in Egypt
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Munich, Germany
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 17, 2011

I was on a business trip to Cairo and the Sonesta was selected mainly for its proximity to Heliopolis where I had to go. First time in Cairo and realized how bad the traffic can be!!! It was good that I was staying somewhere close.. As a business traveler, nearly all that you need is there- FREE internet, good spacious room and above all a spacious bathroom.. something that you seldom find in hotels these days for such price... couple of points that could be improved upon- choices in the breakfast is rather limited... for a Egyptian Tourism Board rated 5 star hotel it was definitely not up to the mark.. an additional free electrical outlet in the room should have been there instead of unplugging either the minibar or the lamp to connect your laptop or iron.. the thermostat (AC) does not cut off- resulting in either it is switched off or you get used to colder temperatures.. and the check out can be made faster- I had to wait for nearly 15 minutes in the morning before they could sort out the bill- this inspite of me informing them atleast 20 min in advance of my checkout .. some of the wall sections in the room needs re-plastering.. But the staff are extremely friendly and helpful and definitely covers up for the minor defects here and there.. I had a problem with the in-room safety box and it was replaced within 15 minutes by the engineering..

Other than that it was a good hotel, but if the pyramids, cairo museum etc are of interest, then I would definitely suggest a hotel closer to them and Cairo traffic is horrible!!!

Room Tip: Book online to get better rates... you might get an upgrade if you have stayed there in the past...
See more room tips
  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Manager at Sonesta Hotel, Tower & Casino Cairo, responded to this review, September 19, 2011
Dear guest ,

Thank you for your nice review , we are happy you enjoyed your stay and would love to welcome you back again at our property . I will put into consiredation your concern in the check out system and breakfast .

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Hotel, Tower & Casino Cairo

Address: 3 El Tayaran Street, Nasr City, Cairo 9039, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Cairo
#8 Spa Hotel in Cairo
#25 Business Hotel in Cairo
#25 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sonesta Hotel, Tower & Casino Cairo 5*
Number of rooms: 409
Official Description (provided by the hotel):
The Sonesta Cairo's 409 spacious guest rooms and suites offer a variety of luxurious amenities. A room on the executive floors offer exclusive lounges and 24-hour concierge service. The poolside bar and full-service spa with a Turkish steam bath are heavens for relaxation. After the pampering, the hotel offers several options at its gourmet restaurants serving Italian, Lebanese, Japanese, or French cuisine. One of the best Cairo hotels, the Sonesta is ideal for both business and leisure travellers. ... more   less 
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Also Known As:
Sonesta Hotel, Tower And Casino Cairo
Sonesta Hotel, Tower & Casino Cairo Hotel Cairo
Sonesta Cairo Hotel
Sonesta Hotel Cairo
Cairo Sonesta

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