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“great location” 5 of 5 stars
Review of Hilton Cairo Zamalek Residences

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Hilton Cairo Zamalek Residences
4.0 of 5 Hotel   |   21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt   |  
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Ranked #17 of 134 Hotels in Cairo
Certificate of Excellence
A TripAdvisor Member
“great location”
5 of 5 stars Reviewed February 7, 2014

our stay was great , we had too much fun ... i liked the hotel location ,my rooms view was over the nile and we enjoyed it alot .. breakfast was great and many choices to pick from , was clean and tasty as well

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, February 28, 2014
Excellent, great to know you have had a wonderful stay with us, and you have enjoyed the room's view breakfast and facilities. Please come back soon.
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287 reviews from our community

Traveler rating
    145
    94
    33
    10
    5
See reviews for
59
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108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cairo, Egypt
1 review
3 of 5 stars Reviewed February 4, 2014

1. House-keeping was patchetic as they never bothered to clean the kitchen and utensils. Even when I got the room for the first time, the drawers were not cleaned. 2. They do not even check the availability of soaps/shower gel regularly. One has to has for the soap after paying good amount of money. 3. Swimming pool is not available most of the times, because the pool timings are 7 AM to 5 PM, which is the working hours for every person. 4. furniture seems to be old. The only favourable thing was that the hotel had kitchens with every room which was suitable for long term stays. Also the place is in the center of the city so one can visit the market nearby. Overall, If one is not looking for kitchen or looking for shorter stays, this is not a good option.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, February 28, 2014
Thank you for the time you have spent to write your review.
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New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2014

I had a wonderful time in this hotel. Locality of hotel is really good..Staff is really decent...cleaniness is good...Jim/Steam/sauna...all stuff was nice...they take care of pool cleanines very well..

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, February 28, 2014
Glad to know that you have enjoyed your stay with us. Great that you had the time to use our newly renovated Health Club and the pool. I am happy also to know that you were satisfied with cleanliness level. We will be very happy to welcoming you once more in the near future.
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egypt
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 21, 2014

very good hotel beside the nile bank. the restaurants on a walking distance and good behavior of the hotel workers was amazing. the heated pool is an added value for use in the winter. price for 2 bedroom suit was more than suitable. I will come again sure the quality of breakfast was good and the cheif tried his best to satisfy the needs of the guests despite of the delay in refilling the food items. the traffic by night is untolerable so forget to take your car from the park and try to walk

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, February 28, 2014
Great that you were able to experience our facilities and use our heated pool, our team members are very happy to know that you were satisfied with their level of service, also delighted that you liked our wide buffet breakfast, refill speed is noted and will be rectified immediately. Thank you so much for your comments. See you soon.
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A TripAdvisor Member
5 of 5 stars Reviewed January 20, 2014

I would like to write a few words to express my satisfaction about the Hilton Zamalek Residences. I just would like to say that the location, cleanliness and service level could not be faulted. I was extremely satisfied with the speed of the front desk to check me in, the breakfast was rich with a good variety and the deluxe rooms was overlooking the Nile as they said it would be. Very satisfied customer especially that I am a travel consultant that travel often.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, February 28, 2014
I am delighted to reed such feedback from a professional traveler like you, thank you for your comments which will defiantly motivate the team to excel in their services. Wish you can stay with us once more in the near future.
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Johannesburg, South Africa
Top Contributor
68 reviews 68 reviews
37 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 16, 2014

Hotel is located in Zamalek, which is a great place to be based at the end of a busy day in Cairo as it is residential and while vibey, away from the madness of downtown cairo. The hotel has a great pool and outside area and the rooms are extremely well appointed. Breakfast was good. Staff spoke good english and were very well trained and polite. There is no close metro and all sights are at least 3 kms plus from the hotel, so you either have to be happy catching cabs or love walking long distances. The one big annoyance at this hotel is that they charge for wifi USD 20 for an hour or two in a day and age when most hotels globally offer it free. The marriott hotel down the road is a great place for drinks in their beautiful garden terrace and even offer brilliant free wifi to guests. Come on Hilton Zamalek sort yourselves out and get with the times !!

Stayed January 2014, traveled solo
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MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 18, 2014
You are absolutely right, the hotel location is perfect, away from the crowded city while it is very near to most of the attraction points, happy to know that you have enjoyed our team members service, noted that you liked our wide buffet breakfast. Kindly be advised that we are providing Free WiFi in all of our public areas, however in rooms at charge, the reason behind that is we are getting the internet service through a third party provider, however we are also provide it free of charge to all of our Gold & Diamond HHonor guests. Thank you for your kind feedback and hope to welcoming you once more in the near future.
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San Francisco, California
1 review
5 of 5 stars Reviewed January 11, 2014

My adult daughter and I stayed at the hotel for two nights in December 2013. We had a King room with fabulous view of the Nile -- perfect for my first trip. The room was modern and beautiful. It also adjoined a large living room, seating area (which we didn't actually use).

As others have noted, the location is centrally located and very convenient. But I particularly wanted to comment on the terrific service that I received from the front desk staff. They helped me arrange a car and driver to tour Saqqara and Memphis. They also helped me arrange a car to get to New Cairo and explained the destination (a bit complicated) to my driver, as I don't speak Arabic. Mohammed and Achmed at the front desk were extremely helpful and friendly. They gave me a wonderful first impression of Cairo.

Would definitely stay here again. (Only ate breakfast one day which was fine but can't really comment on food service).

We used Hilton Honors points so the value was very good.

Didn't use the spa or health facility. The spa was being renovated.

Room Tip: King size room with view was great and included large living room outside of the room.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, January 18, 2014
My dear HHonor loyal guest,
Very positive comments on hotel facilities, and happy that you liked the Nile magnificent view, I am happy that our front desk team could help you and your daughter in arranging trips in both old and new Cairo, I am delighted that you have already decided to stay with us again, you are most welcome any time. Thank you.
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Additional Information about Hilton Cairo Zamalek Residences

Address: 21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Cairo
#12 Romantic Hotel in Cairo
#14 Luxury Hotel in Cairo
#15 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cairo Zamalek Residences 4*
Number of rooms: 164
Official Description (provided by the hotel):
Set on the picturesque and exclusive island of Zamalek on the magnificent waters of the River Nile, the Hilton Zamalek Residence Cairo is located in a tranquil spot between downtown Cairo and Giza and is only 12 miles from Cairo Airport. All of the luxurious guest rooms at this hotel in Cairo offer spectacular city or river views and feature modern amenities such as high-speed internet access and LCD TVs. Upgrade to an elegant suite for additional space, a kitchen, living and dining areas and terraces offering scenic Nile views. Hold a professional conference in one of 3 flexible meeting rooms, all of which feature the latest in audio/visual technology and make use of our business center. Dine on international and oriental cuisine overlooking the pool and the River Nile in Nile Breeze, listen to live music in the Tea Time Lounge and enjoy casual al fresco food and drink on the deck at Waves. Work out in the complimentary Fitness Center, swim lengths in the heated swimming pool, which features a Jacuzzi or indulge in a massage while the little ones have fun in the Children’s Play Area. Explore the Egyptian Museum, experience the exotic sights, sounds and smells of the vibrant Egyptian Bazaar, 'Khan El-Khalili' and marvel at the Great Sphinx and Pyramids at Giza. ... more   less 
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Also Known As:
Hilton Zamalek Residence Hotel Cairo
Safir Hotel Cairo

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