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“Simply Loved It!!” 5 of 5 stars
Review of Hilton Cairo Zamalek Residences

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Hilton Cairo Zamalek Residences
4.0 of 5 Hotel   |   21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt   |  
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Hotel amenities
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Ranked #21 of 134 Hotels in Cairo
Certificate of Excellence
Noida, India
Level Contributor
3 reviews
3 hotel reviews
“Simply Loved It!!”
5 of 5 stars Reviewed September 28, 2013

I stayed at this property for five months in from May to October 2012. I had a wonderful time. The hotel is located in Posh Zemalek area and very near to River nile (the best part). The hotel staff is very courteous and always willing to help. Rooms were very clean and spacious.

I really liked the breakfast spread as they started including lots of indian food as well. I really liked will the italian sandwich served in the pastry shop at the entrance.

Hotel is centrally located and there are lots of good restaurants nearby.

Wonderful experience and will definitely come back.

Room Tip: Choose a Room facing the Nile
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, November 15, 2013
Glad to know that you have enjoyed your five months stay with us, we are still introducing more varies of Indian food; we will be waiting for you to come back home “The hotel”.
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294 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cairo, Egypt
1 review
5 of 5 stars Reviewed September 22, 2013

I highly recommend this hotel to everyone. Its location is fabulous, overlooking the Nile. Its interior decoration is simple, neat, elegant and in the mean time rich. Its team is so decent, cheerful and helpful. I want to thank eveyone who made our stay, although quite short, a really enjoyable one.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, September 23, 2013
I am delighted to read your kind comments and recommendations, please be assured that only with such feedback we can excel in our services and make sure that we are on the right track, I am happy that our team members have succeeded to make your stay as enjoyable as possible, and wish to welcoming you once more very soon.
Kind regards
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 20, 2013

You have to experience it to believe it. I'm at Hilton Zamalek for a month to work on behalf of a client in Cairo. Wearied of complaining any more, I decided to have some simple salads and sandwiches in my room to avoid the tedious and badly cooked food at its restaurant and to be waiting there for almost one hour for the food. Nice and very kind people but very badly managed.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, September 23, 2013
Dear Mr Felipe,
Please accept our apology for any inconvenience with our food services during your stay. As a matter of fact we are taking every guest comment seriously, that is why our Director of Operations met you in person to take care of your comments and make your stay enjoyable as we always wish, we to welcoming you in your coming stays very soon.
Kind regards
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Fairfax, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed September 3, 2013

Great people and friendly service. Facilities are good and safe, location is great. I lived there for months at a time and plan to continue doing so as long as I am working in Cairo. The food is barely acceptable but you can order in from so many places, you do not have to eat from their kitchen. I try not to use the laundry service, but with these exceptions, it is the best hotel in Zamalek by much!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, September 23, 2013
Thank you so much for your kind recommendation to our hotel, I am happy to learn that you have enjoyed your stay with us, and you have decided to continue select it for your next stays, you will be always welcomed and we promise to make you feel at home. Please let us discuss your comments on food in further details when you come back next time, as we strive to meet everyone taste all the time.
Kind Regards
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Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 3, 2013

My family used to get together once a year, this year we booked at Hilton Zamalek Residence, Cairo, Egypt.

The hotel is great and the staff made us feel like home.

Special thanks to Mohamed Sobhy Abd-Elwahab for an excellent service. If I had the pleasure to work in Hilton management I would choose him as the employee of the year worldwide.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, September 4, 2013
Dear Mr Amr,
Many thanks for your great feedback; I am happy to read that you and your family have enjoyed your stay at our hotel.
I would like also to thank you for your positive feedback about Mohamed, I am sure that he will be very much motivated when reading such kind words about him, I would like to assure you that Hilton worldwide is always keen in recognize every efforts done by its team members.
Looking forward to welcoming you and your family at the near future.
Regards
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Ad Doha, Ad Dawhah, Qatar
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 13, 2013

Stayed with my family for four nights during my visit to Cairo. The hotel is located in Cairo safest area considering the events in Egypt those days. I stayed in different hotels overlooking the Nile but I like the view from the rooms of Hilton Zamalek more than all the others. The beds are very comfortable and the rooms in general are well furnished. Staff are very helpful from reservation to front desk to PR even to room service and housekeeping. I received support from everyone especially Marwa and Ahmed in reservation and Farida in PR. The only issue that needs some improvement is the breakfast and restaurant is general which is not up to other services in the hotel.Orders through room service is much better than eating at the restaurant

Room Tip: Nile view rooms
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, September 4, 2013
Dear Sir,
Very happy to read your review and thank you for letting us know that you have received excellent services and help from our team members. Thank you for your comments on breakfast, please make sure that we are taking every comment seriously to work hard on improving what was inconvenient for our dear guests. We will be very happy to welcoming you for unlimited number of visits.
Regards
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Dubai, United Arab Emirates
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 23, 2013

I spent a night at this hotel after an engagement party in the neighborhood. I spent very little time there except for when I was asleep but the hotel was clean, centrally located and our room had an amazing view. The bed was also pretty comfortable

Stayed June 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MedhatSamir, General Manager at Hilton Cairo Zamalek Residences, responded to this review, July 31, 2013
Delighted to read your positive feedback, we hope to select our hotel for your next visit to Cairo for longer period.
Thank you
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairo Zamalek Residences

Address: 21 Mohamed Mazhar St. | Zamalek, Cairo 11211, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Cairo
#12 Romantic Hotel in Cairo
#16 Business Hotel in Cairo
#17 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Cairo Zamalek Residences 4*
Number of rooms: 164
Official Description (provided by the hotel):
Set on the picturesque and exclusive island of Zamalek on the magnificent waters of the River Nile, the Hilton Zamalek Residence Cairo is located in a tranquil spot between downtown Cairo and Giza and is only 12 miles from Cairo Airport. All of the luxurious guest rooms at this hotel in Cairo offer spectacular city or river views and feature modern amenities such as high-speed internet access and LCD TVs. Upgrade to an elegant suite for additional space, a kitchen, living and dining areas and terraces offering scenic Nile views. Hold a professional conference in one of 3 flexible meeting rooms, all of which feature the latest in audio/visual technology and make use of our business center. Dine on international and oriental cuisine overlooking the pool and the River Nile in Nile Breeze, listen to live music in the Tea Time Lounge and enjoy casual al fresco food and drink on the deck at Waves. Work out in the complimentary Fitness Center, swim lengths in the heated swimming pool, which features a Jacuzzi or indulge in a massage while the little ones have fun in the Children’s Play Area. Explore the Egyptian Museum, experience the exotic sights, sounds and smells of the vibrant Egyptian Bazaar, 'Khan El-Khalili' and marvel at the Great Sphinx and Pyramids at Giza. ... more   less 
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Also Known As:
Hilton Zamalek Residence Hotel Cairo
Safir Hotel Cairo

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