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“Safe and close to airport with free shuttle” 5 of 5 stars
Review of Concorde El Salam Hotel

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Concorde El Salam Hotel
5.0 of 5 Hotel   |   65 Abd El Hamid Badawi st, Heliopolis, Cairo 5614, Egypt   |  
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Ranked #27 of 134 Hotels in Cairo
Melbourne, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Safe and close to airport with free shuttle”
5 of 5 stars Reviewed October 9, 2013

We stayed here from 10th Sept and loved this hotel. We booked into executive rooms with our three kids and rooms were great. We ate at the executive club where we were treated to exceptional service from Nora. This was included in our room rate.

Pool area is also great. We booked in through executive club on 2nd floor and found them very friendly. Only disappointment was not getting newspaper every morning as promised. We decided to stay here as it is way off main road and close to airport so we would have easy access in case of any problems with demonstrations. We then booked day trip to pyramids and took free shuttle to Cairo museum and taxi back. Very enjoyable and easy as pie!!

Room Tip: Get an executive room and take advantage of meals and drinks from executive club.
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SakinaSa, Guest Relations Manager at Concorde El Salam Hotel, responded to this review, October 24, 2013
Dear Valued guest,

Greetings from the Sunny Cairo.
I would like to thank you for taking the time to review Concorde El Salam Hotel Cairo following your recent stay with us.

We are delighted to know that your stay was enjoyable and that you were pleased with the level of service offered by our staff especially Ms. Noura.

It is very rewarding and motivating to know that we have consistently managed to meet your expectation.

On behalf of the whole team at the Concorde El Salam Hotel Cairo, I look forward to welcoming you the next time you are in Egypt.

Sincerely
Sakina AKKA
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Bern
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 7, 2013 via mobile

The frontdesk staff was very arrogant and treated us as we were not really welcome, the security staff was very arrogant as well. The staff in the restaurant was terrible. We travel a lot and never we're we treated worse!!!!! I would never go back to this hotel ever....

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SakinaSa, Guest Relations Manager at Concorde El Salam Hotel, responded to this review, October 24, 2013
Dear Valued Guest,

I would like to thank you for taking the time to review Concorde El Salam Hotel Cairo following your recent stay with us.

Our goal is to anticipate and exceed our guests' expectations, and it is through your positive and constructive feedback that we are able to constantly strive to improve our products and facilities.

I am sorry to learn about the shortfalls accrued during your stay, but please rest assured that your comment had been taken seriously in consideration by the hotel’s Management.

Once again, please receive my heartfelt thanks and I look forward to welcoming you back to our hotel in the near future.

Sincerely
Sakina AKKA
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leusden
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 5, 2013

It was already three years back I was at this marvelous hotel.
The hotel is still a wonderful and warm place to be.
Also the staff is very friendly and some of them recognized me after three years.
Also in the evenings always something happens, most of the time Egyptian weddings. Nice to watch and experience.
This hotel is an Mediterranean oasis in the huzzle and buzzle of Cairo.

Stayed October 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sakina A, Guest Relations Manager at Concorde El Salam Hotel, responded to this review, October 10, 2013
Dear Valued guest,

Warm Greetings from Concorde El Salam Hotel Cairo.

Thank you very much for your visit and for taking time to share your experience with the readers of Tripadvisor


We are delighted to know that your stay was enjoyable and that you were pleased with the level of service offered by our staff.

Our very best regards from Cairo from the entire hotel team and we do look forward welcoming you with us again in the near future.

Sincerely

Sakina AKKA
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 2, 2013

Close to airport, my wife and i booked the business package which included airport valet service. We were met airside by valet who organised visas, passage through customs, luggage and shuttle to hotel.

Poolside club room was well appointed, breakfast buffet limited, staff are not polished but try very hard and will do all theycan to help.

Abou ouf restaurant- enjoy traditional food's and puff on shisha.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sakina A, Guest Relations Manager at Concorde El Salam Hotel, responded to this review, October 10, 2013
Dear Valued Guest,

I would like to thank you for taking the time to review Concorde El Salam Hotel Cairo following your recent stay with us.

We are delighted to learn that you were pleased with the facilities and the level of service offered by the hotel.

And thank you for your feedback about the food variety that would be taken in consideration to improve our products and facilities.

Once again, please receive my heartfelt thanks and I look forward to welcoming you back to our hotel in the near future.

Sincerely
Sakina AKKA
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed October 2, 2013

I stayed at the hotel last May with my family. Perfectly located close to the airport and yet in calm area next to parks. Rooms are very clean, beds and pillows very comfortable, excellent breakfast, and excellent service.We got a free shuttle to and from airport, excellent driver very polite and helpful, in general hotel staff are all very helpful. Upper floor rooms quieter, avoid being close to lobby because of possible marriage parties. The Egyptian restaurant is the best I have ever seen in Egypt, authentic traditional Egyptian food deliciously cooked, the Molokheya meal and Om Ali desert are incredible!

Room Tip: Room on higher floor are quieter
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sakina A, Guest Relations Manager at Concorde El Salam Hotel, responded to this review, October 10, 2013
Dear Valued guest,

Warm Greetings from Concorde El Salam Hotel Cairo.

Thank you very much for your visit and for taking time to share your experience with the readers of Trip advisor

On behalf of my colleagues we are grateful for the above kind words. It is delightful to know that you enjoyed your stay with us. We are also so glad you liked "Abou Aouf" restaurant .

Sincerely

Sakina AKKA
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berwick, Victoria
Top Contributor
191 reviews 191 reviews
82 hotel reviews
Reviews in 88 cities Reviews in 88 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

We wanted a hotel close to the airport for business so this was ideal.
Large hotel and appears luxurious.
Rooms okay but in need of refurbishment or at least ours did.
Staff excellent facilities really good.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sakina A, Guest Relations Manager at Concorde El Salam Hotel, responded to this review, October 10, 2013
Dear Valued Guest,

I would like to thank you for taking the time to review Concorde El Salam Hotel Cairo following your recent stay with us.

We are delighted to learn that you were pleased with the level of service and facilities offered by our hotel.

And please rest assured that your comment had been taken seriously in consideration by the hotel’s Management.

Once again, please receive my heartfelt thanks and I look forward to welcoming you back to our hotel in the near future.

Sincerely
Sakina AKKA
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central District, null, Hong Kong
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed September 25, 2013

Concorde a high standard Hotel and while be here during the second Egyptian Revolution, it proved itself to be a very very classy organized Hotel, very close to the Airport (it's only 4-5 kms away but Cairo's traffic jams advice you to leave approx. 1 hour earlier than you normally would). Free pick up and drop from/to the airport every hour or on demand, VIP channel for entering Egypt when landing that really makes things so easy. Food? you just got the choice and having eaten in-room most the times I can definitely say the quality is top.
Actually Concorde is great both for meetings in Cairo as well as for meetings down south Egypt. The perfect business base.
I had a room facing the swimmingpool side located at the center of the Hotel. Kinda relaxing sometime in evening while catching up with "homeworks" .

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sakina A, Guest Relations Manager at Concorde El Salam Hotel, responded to this review, October 10, 2013
Dear Values Guest,

I would like to thank you for taking the time to review Concorde El Salam Hotel Cairo following your recent stay with us.

We are delighted to learn that you were pleased with the facilities and the level of service offered by the hotel.

Welcoming you is always a pleasure to us.. Hopefully we will keep being up to your expectations.

Sincerely

Sakina AKKA
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Concorde El Salam Hotel

Address: 65 Abd El Hamid Badawi st, Heliopolis, Cairo 5614, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Cairo
#15 Business Hotel in Cairo
#17 Romantic Hotel in Cairo
#21 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Concorde El Salam Hotel 5*
Number of rooms: 320
Official Description (provided by the hotel):
Located in the fashionable suburb of Heliopolis , 10 minutes from Cairo International airport , 10 minutes from the Cairo International Conference center and 25 minutes from the city center with courtesy hotel shuttle.Georgian Style hotel of architecture boasting all leisure facilities including tennis courts, glazed squash courts , equestrian club & business center . 320 spacious rooms with 18 suites and 14 individual pool side rooms , Executive floor including business advantage rooms, Executive lounge and butler service. All rooms & public areas have broadband internet access with free WI FI technolgy,IP telephone with voice mail, data port. All rooms with 32-Inch LCD TV. 11 fully equipped meeting rooms accommodating up to 500 people. All rooms feature the latest audiovisual equipment, fax and computer facilities. Fitness & Health Club fully equipped with cardio vascular equipment for total body workouts. The Spa" Sauna, Jacuzzi , hammam and professional massage. ... more   less 
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Also Known As:
Concorde El Salam Cairo

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