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“Excellent Service” 5 of 5 stars
Review of Ramses Hilton

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Ramses Hilton
5.0 of 5 Hotel   |   1115 Cornish El Nile, Cairo 12344 , Egypt   |  
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Hotel amenities
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Ranked #12 of 138 Hotels in Cairo
Certificate of Excellence
Egypt, Egypt
1 review
“Excellent Service”
5 of 5 stars Reviewed August 30, 2014

This is a five star hotel, the services and the staffs' attitude that nothing is too much trouble and they work tirelessly to look after you. the hotel was beautiful and the staff could not do any more for us, the reception staff were very helpful, the cleaner was absolutely lovely, The place has a great spirit and you feel always home.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yasmine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, September 1, 2014
Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor. We are glad you enjoyed your stay with us.

The nice comment on the hotel team performance means a lot to us. We are glad to forward it to the team.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,664 reviews from our community

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Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 30, 2014

lovely hotel staff great always wanting to please always smiling bar staff and restaurant staff cant do enough for guests reception staff helpful nice food Thanks to Shambo Mohamed and pool staff lovely guys

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jenny a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, September 1, 2014
Dear Valued Guest,
Greetings from Ramses Hilton,

We have read your comment and we are very pleased to know of your satisfaction during your stay with us.

We would like to thank you for appreciating the team performance, specially Mohamed Shambo at the Food and Beverage team and we will forward your comment to him.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macleay Island, Australia
Level Contributor
149 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed August 28, 2014 via mobile

Stayed for a couple of nights and was lucky enough to be in a suite on the 26th floor.
The views were amazing especially at night.
Yeah the rooms are old but everything works, linen is nice, A/C is cold and the bed's comfortable.
The food was good as well. We even ate in the room and that meal was fantastic.
Good service from a staff who you can tell have been there for a long time and continue to please.
Would I stay again.....yep if I needed to be in town I would.
Enjoy

  • Stayed August 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bergerski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Managemenrt at Ramses Hilton, responded to this review, August 30, 2014
Dear Valued Guest,
Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. We have read your comment and we are very pleased to know of your satisfaction during your stay with us.

We would like to thank you for appreciating the service standard, specially the Food and Beverage. We will forward your comment to the team.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 25, 2014

I just left Cairo this morning with my family, four boys and my wife. We had a wonderful time at the Ramses Hilton, the members of staff including concierge and restaurant staff were very warm and welcoming, always pleasant and nice to my kids. The guest relations staff on 26th floor were marvellous and we also enjoyed the breakfast buffet at "windows on the world" for the 9 days we stayed there. The air-conditioning in the rooms on 25th floor needs to be improved, otherwise, I give kudos to the staff for their custom.

Room Tip: The rooms viewing the River Nile are cool but a lot of noise comes through the windows from loud mus...
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Aminu Kabir T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 26, 2014
Dear Valued Guest,
Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. We have read your comment and we are very pleased to know of your satisfaction during your stay with us.

We would like to thank you for appreciating the service standard, specially the Food and Beverage and the Concierge team. We will forward your comment to the team.

However, we apologize for the outside noise whish is out of our control.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 23, 2014

My wife and I stayed at the hotel for 2 nights in early August 2014. We arrived about 2:00 AM because of a late flight and bad Cairo traffic, even at this hour. there were only 2 reception agents despite a busy reception area and a a small line up at the counter. One thing to be crowded but the other is to offer unfriendly service and deal with staff who is not readily providing information. It is also the first time that a hotel takes the full credit card payment in advance in addition to asking for an additional deposit, despite having the credit card number, and insisting that is a world-wide requirement; and I stayed in numerous hotels world wide.

Getting past the front desk, the room size was OK but the furniture and decor were dated and average; there was no coffee machine in the room (in a 5 star hotel!); maintenance was lacking, for example no WiFi in the room despite the claim that they have it; the lever to switch from tap to shower was stuck and calling for service was in vein as no one was answering the phone call.

Some bright spots: the staff of the business center who promptly answered our call about the WiFi and were very apologetic that there is none in this room and offered a round about fix. Also some of the restaurant staff, despite being overwhelmed by the number of guests, still served us with a smile.

This was definitely my first and last stay at this hotel!

Room Tip: As for a hotel facing the Nile ahead of time.
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank SAB0146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 26, 2014
Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor. We apologize for any dissatisfaction you went through as you find the hotel not up to your expectation.

Concerning the points that you mentioned, please note that they are forwarded to the concerned managers for taking the necessary actions.

We value your opinion as a good tool for improvement and hope that what happened will not prevent you from staying with us again.

We look forward to welcoming you back to Ramses Hilton.

Thank you
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 19, 2014

I stayed at multiple hotels in various cities during this trip but never came across front desk staff (multiple people) like the one's at Ramses Hilton who had no clue that they were actually working in hospitality industry. They were not trained to even know how to welcome the guest or answer simple questions. I loved Cairo city and it's people except the hotel's front desk staff 's attitude was just terrible, they need lots of "Customer Service" training.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service

Review collected in partnership with Galahotels.com

Helpful?
Thank Shoaib M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 21, 2014
Dear valued Guest,
Greetings from Ramses Hilton,

Thank you for taking the time to write your review on TripAdvisor. Our team appreciates your feedback very much, which is a great tool for more progress and success.

However, we have noticed your dissatisaction for some service standards which were not up to your expectation. Pease accept our sincere apology and note that your comment is discussed with the concerned managers.

We Look forward to welcoming you back and giving us another chance to prove to you the Hilton hospitality.


Kind Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Beyrouth, Lebanon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 18, 2014 via mobile

i stayed for one night, it was clean the Breakfast Buffet was good and the service also. the location is right near the Nile. the Bathrooms needs renovation the hotel was the first to open in cairo. its time to renovate the bathrooms

  • Stayed August 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Cynthia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 19, 2014
Dear Valued Guest,

Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. The nice comment on the hotel team performance means a lot to us.

As for your comment on the hotel condition, please note that the hotel will soon go through a renovation plan to satisfy all our guests' needs.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramses Hilton

Address: 1115 Cornish El Nile, Cairo 12344, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Cairo
#5 Casino Hotel in Cairo
#9 Business Hotel in Cairo
#10 Luxury Hotel in Cairo
#13 Best Value Hotel in Cairo
#13 Romantic Hotel in Cairo
Price Range (Based on Average Rates):
Hotel Class:5 star — Ramses Hilton 5*
Number of rooms: 855
Reservation Options:
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Also Known As:
Ramses Hilton Hotel Cairo
Hilton Hotel Cairo
Hilton Hotel Ramses
Hilton Cairo
Cairo Hilton
Ramses Hilton Cairo

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