We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Checking out the Pyramids” 4 of 5 stars
Review of Ramses Hilton

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Ramses Hilton to your Saves list
Ramses Hilton
5.0 of 5 Hotel   |   1115 Cornish El Nile, Cairo 12344 , Egypt   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Save 33% on Weekend Stays
Ranked #6 of 130 Hotels in Cairo
Macleay Island, Australia
Top Contributor
60 reviews 60 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
“Checking out the Pyramids”
4 of 5 stars Reviewed August 28, 2014

Stayed for a couple of nights and was lucky enough to be in a suite on the 26th floor.
The views were amazing especially at night.
Yeah the rooms are old but everything works, linen is nice, A/C is cold and the bed's comfortable.
The food was good as well. We even ate in the room and that meal was fantastic.
Good service from a staff who you can tell have been there for a long time and continue to please.
Would I stay again.....yep if I needed to be in town I would.
Enjoy

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Managemenrt at Ramses Hilton, responded to this review, August 31, 2014
Dear Valued Guest,
Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. We have read your comment and we are very pleased to know of your satisfaction during your stay with us.

We would like to thank you for appreciating the service standard, specially the Food and Beverage. We will forward your comment to the team.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,147 reviews from our community

Traveler rating
    535
    364
    164
    49
    35
See reviews for
225
339
144
188
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 25, 2014

I just left Cairo this morning with my family, four boys and my wife. We had a wonderful time at the Ramses Hilton, the members of staff including concierge and restaurant staff were very warm and welcoming, always pleasant and nice to my kids. The guest relations staff on 26th floor were marvellous and we also enjoyed the breakfast buffet at "windows on the world" for the 9 days we stayed there. The air-conditioning in the rooms on 25th floor needs to be improved, otherwise, I give kudos to the staff for their custom.

Room Tip: The rooms viewing the River Nile are cool but a lot of noise comes through the windows from loud mus...
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 26, 2014
Dear Valued Guest,
Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. We have read your comment and we are very pleased to know of your satisfaction during your stay with us.

We would like to thank you for appreciating the service standard, specially the Food and Beverage and the Concierge team. We will forward your comment to the team.

However, we apologize for the outside noise whish is out of our control.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 24, 2014

My wife and I stayed at the hotel for 2 nights in early August 2014. We arrived about 2:00 AM because of a late flight and bad Cairo traffic, even at this hour. there were only 2 reception agents despite a busy reception area and a a small line up at the counter. One thing to be crowded but the other is to offer unfriendly service and deal with staff who is not readily providing information. It is also the first time that a hotel takes the full credit card payment in advance in addition to asking for an additional deposit, despite having the credit card number, and insisting that is a world-wide requirement; and I stayed in numerous hotels world wide.

Getting past the front desk, the room size was OK but the furniture and decor were dated and average; there was no coffee machine in the room (in a 5 star hotel!); maintenance was lacking, for example no WiFi in the room despite the claim that they have it; the lever to switch from tap to shower was stuck and calling for service was in vein as no one was answering the phone call.

Some bright spots: the staff of the business center who promptly answered our call about the WiFi and were very apologetic that there is none in this room and offered a round about fix. Also some of the restaurant staff, despite being overwhelmed by the number of guests, still served us with a smile.

This was definitely my first and last stay at this hotel!

Room Tip: As for a hotel facing the Nile ahead of time.
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 26, 2014
Dear Valued Guest,

Thank you for taking the time to post your review on TripAdvisor. We apologize for any dissatisfaction you went through as you find the hotel not up to your expectation.

Concerning the points that you mentioned, please note that they are forwarded to the concerned managers for taking the necessary actions.

We value your opinion as a good tool for improvement and hope that what happened will not prevent you from staying with us again.

We look forward to welcoming you back to Ramses Hilton.

Thank you
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 19, 2014

I stayed at multiple hotels in various cities during this trip but never came across front desk staff (multiple people) like the one's at Ramses Hilton who had no clue that they were actually working in hospitality industry. They were not trained to even know how to welcome the guest or answer simple questions. I loved Cairo city and it's people except the hotel's front desk staff 's attitude was just terrible, they need lots of "Customer Service" training.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 21, 2014
Dear valued Guest,
Greetings from Ramses Hilton,

Thank you for taking the time to write your review on TripAdvisor. Our team appreciates your feedback very much, which is a great tool for more progress and success.

However, we have noticed your dissatisaction for some service standards which were not up to your expectation. Pease accept our sincere apology and note that your comment is discussed with the concerned managers.

We Look forward to welcoming you back and giving us another chance to prove to you the Hilton hospitality.


Kind Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Beyrouth, Lebanon
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2014

i stayed for one night, it was clean the Breakfast Buffet was good and the service also. the location is right near the Nile. the Bathrooms needs renovation the hotel was the first to open in cairo. its time to renovate the bathrooms

  • Stayed August 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 19, 2014
Dear Valued Guest,

Greetings from Ramses Hilton,

Thank you for taking the time to post your review on TripAdvisor. The nice comment on the hotel team performance means a lot to us.

As for your comment on the hotel condition, please note that the hotel will soon go through a renovation plan to satisfy all our guests' needs.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 18, 2014

As other reviewers have noted, the hotel could use a physical refresh. But the service from the staff is so amazing, that it makes up for any shortfalls.

Egypt is hurting for tourists and business travelers, and this hotel has made it clear to everyone who comes into contact with a guest to do what ever it takes to delight the customer. We have had a few minor requests or problems, as one does when traveling. In every case, the staff (and the managers) have gone way beyond our expectations in meeting our requests.

Plus, as examples: The room staff makes animal sculptures out of towels and puts them on the bed! The concierge dashes out to a store to get me birthday candles! It's a new standard of service for us.

Additionally:
The top floor restaurant has amazing views -and superb service
The indian restaurant has really excellent food -and superb service
The bar/pub has great bangers and mash -and superb service

You get my point.

Do I wish they could make the whole hotel smoke-free? Do I wish that every car in the city didn't honk its horn continuously? Yes, but the hotel does everything it can to please its guests.

Room Tip: Nile view is spectacular
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 19, 2014
Dear Valued Guest,

Greetings from Ramses Hilton,

We are glad to know that you enjoyed your stay with us. Thank you for taking the time to post your detailed review on TripAdvisor.

The nice comment on the hotel team performance is appreciated . We will convey your comment to the team.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Hessen, Germany
1 review
4 of 5 stars Reviewed August 17, 2014

My family and I had a beautiful stay at the Ramses Hilton. It has a central location close to everything, and overseeing the Nile. The "Window to the world" restaurant serves delicious food with an ecstatic view.

Room Tip: Wifi is per device not per room
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramses H, Hilton Management at Ramses Hilton, responded to this review, August 19, 2014
Dear Valued Guest,

Greetings from Ramses Hilton, We are very pleased to know that you enjoyed your stay with us. Thank you for taking the time to post your review on TripAdvisor.

The nice comment and recommendation for the (Windows on the World Restaurant) mean a lot to us.

We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ramses Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramses Hilton

Address: 1115 Cornish El Nile, Cairo 12344 , Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Cairo
#4 Business Hotel in Cairo
#4 Luxury Hotel in Cairo
#6 Family Hotel in Cairo
#8 Romantic Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Ramses Hilton 5*
Number of rooms: 855
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Agoda, Venere, Expedia, Despegar.com, TripOnline SA, Otel, Odigeo and Tingo so you can book your Ramses Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramses Hilton Hotel Cairo
Hilton Hotel Cairo
Hilton Hotel Ramses
Hilton Cairo
Cairo Hilton
Ramses Hilton Cairo

Owners: What's your side of the story?

If you own or manage Ramses Hilton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.