A wonderful hotel! Everything was perfect. More than a 5 star hotel. I'll definitely recommend this hotel to my friends.
I stayed here with my husband for 5 nights in late November and both of us were impressed with the quality of the hotel and the efficiency and helpfulness of all the staff that we encountered.
The hotel is in a great location, just opposite the Egyptian Museum. Other reviewers have mentioned that the surroundings are noisy - it is a very busy city with lots of vehicles that are constantly beeping so noise is to be expected and for us, it was all part of the adventure!
A very quick, efficient, and friendly checking in/out process. Faultless.
Very friendly and helpful staff - all of whom went out of their way to ensure everything was fine.
A couple of times we came back to our room after a day out, to find a cute animal had been made out of spare towels - see photos!
Whatever we needed help with, there was always someone to assist - with things such as directions, hiring a driver for days out, local information, etc. and everyone was extremely helpful and knowledgeable.
When the hotel manager heard (from one of other staff) that my husband was feeling a little under the weather on our last night, she rang our room to ask if there was anything she could do - send a doctor, send up a fruit basket, get medication etc. It was good to have that extra bit of service, which showed that the staff really cared about their guests.
Upon arrival we were asked if we wanted to pay to upgrade to an Executive room, which worked out at an £30 per night. The upgrade was definitely worthwhile - the room was very high up so we had fantastic views of the City, and the room was large and very well appointed with a large bed, a sofa, and lots of spare room. The bed was extremely comfortable and the bed linen was of a lovely quality and the room was very clean. We could not have asked for more.
I'd definitely recommend the upgrade - one of the benefits is access to the Executive Lounge which has complimentary drinks and nibbles and an all round view of the city.
My husband and I are both vegetarian so had been worried in case we would have trouble finding things to eat but we need not have worried.
The buffet breakfast had a HUGE number of different things to choose from and all the food was fresh, replenished regularly, and delicious.
We ate every evening in the hotel - the Indian restaurant was very good - again, the food was fresh and delicious. We also ate in the Sky restaurant (I think it was called) and when the chef heard from the waiter that we are vegetarian, he came out of kitchen himself and said that he could cook us anything we wanted!
As mentioned by one of other reviewers, yes, there was security - a scanner that you had to walk through when entering the hotel, and if we returned to the hotel via taxi from a day out, the boot contents was checked by a guard and a dog but we didn't find this annoying or intrusive at all. Security checks were performed quickly and without fuss and they didn't hold us up.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear valued Guest,
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Greetings from Ramses Hilton,
We are very pleased to know that you enjoyed your stay with us. Thank you for taking the time to post your review on TripAdvisor.
The nice detailed comment on the hotel team performance means a lot to the team. We will convey your favorable comment to each Department .
We look forward to welcoming you back to Ramses Hilton or any of our Hilton hotels worldwide.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.