We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful hotel, Great pool and good food!” 5 of 5 stars
Review of JW Marriott Hotel Cairo

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added JW Marriott Hotel Cairo to your Saves list
JW Marriott Hotel Cairo
5.0 of 5 Hotel   |   Ring Road- Mirage City | Heliopolis, Cairo 11757, Egypt   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
FREE Wi-Fi For Members
Ranked #16 of 138 Hotels in Cairo
Certificate of Excellence
cleveland,ohio
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Beautiful hotel, Great pool and good food!”
5 of 5 stars Reviewed January 14, 2014 via mobile

Luxurious hotel in Cairo. Closer to the airport. Enjoyed the spacious room and the concierge service. The kids loved the outdoor and indoor pools. Very helpful staff. Ordered room service and food was very good. Would visit again.

Stayed February 2013, traveled with family
Helpful?
1 Thank clevetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 18, 2014
Dear valued guest,

Thank you for taking the time to write a review regarding your recent stay at the JW Marriott Cairo!

I really appreciate your positive comments about our hotel and hope I can welcome you back in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

709 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Cairo, Egypt
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 10, 2014

Hotel is ok ,, alot to do there from restaurants to bars , Indoor pool is heated . Rooms are ok but service is perfect ,, the only problem was at the bathroom ,, from water drainage ,,,

Room Service are fast ,, Anyway it was just a single night ,,and we enjoyed it ,,,

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Keshka53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 13, 2014
Dear valued guest,

Thank you for your kind review of the JW Marriott Cairo Hotel. I was very pleased to read the good comments about the team service.

I do hope we have the opportunity to welcome you back to the JW Cairo in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 8, 2014

This hotel was OK - nothing more. It has a pretty good location, but the rooms were very small, the matress was very very old, and the room wasn't quite as clean as I would expect.

The service was friendly enough, but there are better hotels for less in the area.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ReidM1931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 22, 2014
Thank you for taking the time to post your review of the JW Marriott Cairo Hotel on Tripadvisor.

I am most grateful for your feedback, which is such a valuable source of information.

Please accept my apologies for the inconveniences you faced, The issues you have highlighted have already been discussed with our leades to take immediate action as it is not the usual standards of the hotel.

Meanwhile, I am pleased to read that you liked our service provided.

Once again, thank you for your valuable feedback and I do sincerely hope we have the opportunity to invite you back in the future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Said, Egypt
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 28, 2013 via mobile

I came with my family and engoyed 2 nights in the hotel very nice place high serving and delicious food .. but my small complain is depending mainly on messages on TV to talk with with us that makes us loss alot of services and informations if we didnot read at time for any reason

Stayed December 2013, traveled on business
Helpful?
Thank osamabehiery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 7, 2014
Dear valued guest,

Thank you for sharing your experience from your recent stay with us at the JW Marriott Cairo Hotel.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by my colleagues.

We look forward to welcoming you back to the JW Marriott Cairo in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 24, 2013

Stayed her for a week in nov 2012. It was a very comfortable stay. The rooms were clean and comfortable. The service was also very nice. This marriot is close to the airport so its also convenient. The only problem is that you dont have many options to explore around the hotel.
Offers good variety of restaurants.
Recommeded for stay.

Room Tip: Choose rooms in the higher floors to get a better view.
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Varun_travellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, December 28, 2013
Dear valued guest,

Thank you for your complimenting review on this forum!

I am glad to know that you enjoyed your stay in our hotel and look forward to welcoming you on your next visit.

If I can be of any particular help, please do not hesitate to contact me directly.

Regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed December 19, 2013 via mobile

I spent a night there with my wife and it was terrible. JW Marriott is definitely the best hotel in Egypt - or one of the best - for events and public occasions; however, when it comes to staying there it was a different experience. The suites look old and out of touch. The service is crappy and always late. They didn't clean the room well before our arrival. It is expensive and overrated. I was disappointed.

Stayed December 2013, traveled as a couple
Helpful?
Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, December 21, 2013
Dear valued guest,

Thank you for taking the time to post your review on Trip advisor.

Naturally, I am extremely disappointed and apologetic for the experience encountered during your recent stay with us.

All comments and feedback from our guests are acknowledged , hence I would be extremely grateful if I can be in touch with you directly to discuss in detail the highlighted issues.

I sincerely hope that we will have the opportunity to welcome you back to the JW Marriott Cairo in the near future and if I can be of any assistance with regards to future reservation's please do not hesitate to contact me.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Ali.ahmed@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
745 reviews
357 hotel reviews
common_n_hotel_reviews_1bd8 1,057 helpful votes
5 of 5 stars Reviewed December 18, 2013

I stayed here for 3 nights on business. It is only 10-15 minutes to the airport in District V. But takes about an hour to get to the pyramids; 45 minutes to Mahdi; 75 minutes depending to Heliopolis. There hotel runs an airport shuttle but I didn't use it.

Security is very tight; sniffer dogs; searching the undersides of cars for bombs; opening your trunk to check luggage before allowing your car through to the hotel's entrance. Then to get into the lobby, you have airport type security with both your hand luggage, person and large suitcases being searched. It doesn't take long though and the service s very friendly and efficient.

The front desk is usually busy but they processed me quickly. I had a room on the Executive Floor and is was very comfortable with 2 Queen beds but not large. Internet was free (cable and WIFI) but slow, and sometimes cut out altogether. The gym is excellent and open 24 hours. Lots of restaurants to choose from and the breakfast buffet pricey at $40 but excellent.

Every staff member I came into contact with was polite and helpful and had obviously been well trained.

The one downside is that you aren't in a neighborhood to experience Cairo but in a rather sterile bubble. Convenient for business but tourists may want to go elsewhere. That said, I will stay here again, even though not on business.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank poleinahole1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, December 21, 2013
Dear valued guest,

Thank you for such a wonderful review, it’s great to read so many positive comments about your stay with us.

I was pleased to read that you overall stay was enjoyable. I will pass on your positive comments to the team.

Thank you for choosing JW Marriott Cairo and I look forward to welcoming you again soon!

Kindest regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cairo hotels
12.6 mi away
Cairo Marriott Hotel & Omar Khayyam Casino
12.4 mi away
Kempinski Nile Hotel Cairo
0.4 mi away
Renaissance Cairo Mirage City Hotel
Show Prices
Show Prices
Show Prices
3.4 mi away
Dusit Thani LakeView Cairo
12.3 mi away
InterContinental Cairo Semiramis
12.2 mi away
Sofitel Cairo El Gezirah
Show Prices
Show Prices
Show Prices

Been to JW Marriott Hotel Cairo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Cairo

Address: Ring Road- Mirage City | Heliopolis, Cairo 11757, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cairo
#6 Casino Hotel in Cairo
#10 Business Hotel in Cairo
#14 Luxury Hotel in Cairo
#15 Family Hotel in Cairo
#17 Romantic Hotel in Cairo
Price Range (Based on Average Rates):
Hotel Class:5 star — JW Marriott Hotel Cairo 5*
Number of rooms: 438
Official Description (provided by the hotel):
Treat yourself to a new standard of elegance at the award-winning JW Marriott Hotel Cairo. Set against the unique and magical backdrop of Cairo, Egypt, a vibrant city steeped in 7,000 years of history and culture, our luxury hotel provides a combination of relaxed sophistication and personalized service. 440 impeccably appointed hotel rooms and suites offer every luxury for your Heliopolis visit, from pillowtop mattresses and marble bathrooms to 24-hour room service and high-speed Internet. Our stunning suites feature impressive views of our golf course, or "The Beach." With 12 diverse dining options at your disposal, you can rest assured that your appetite will always be satisfied. Indulge in a luxury treatment at the 27,000-square foot Mandara Spa, or play a round at our Mirage City Golf Club. Plan your next event with us in Heliopolis; our hotel features gorgeous, flexible venue space and comprehensive planning services. For the getaway of a lifetime here in Egypt, choose the JW Marriott Hotel Cairo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Hotwire, Odigeo and Priceline so you can book your JW Marriott Hotel Cairo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cairo
Marriott Hotel Cairo
Marriott Cairo
Cairo Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing