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“Beautiful hotel, Great pool and good food!” 5 of 5 stars
Review of JW Marriott Hotel Cairo

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JW Marriott Hotel Cairo
5.0 of 5 Hotel   |   Ring Road- Mirage City | Heliopolis, Cairo 11757, Egypt   |  
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Ranked #17 of 134 Hotels in Cairo
Certificate of Excellence
cleveland,ohio
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
“Beautiful hotel, Great pool and good food!”
5 of 5 stars Reviewed January 14, 2014 via mobile

Luxurious hotel in Cairo. Closer to the airport. Enjoyed the spacious room and the concierge service. The kids loved the outdoor and indoor pools. Very helpful staff. Ordered room service and food was very good. Would visit again.

Stayed February 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 19, 2014
Dear valued guest,

Thank you for taking the time to write a review regarding your recent stay at the JW Marriott Cairo!

I really appreciate your positive comments about our hotel and hope I can welcome you back in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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599 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Cairo, Egypt
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 10, 2014

Hotel is ok ,, alot to do there from restaurants to bars , Indoor pool is heated . Rooms are ok but service is perfect ,, the only problem was at the bathroom ,, from water drainage ,,,

Room Service are fast ,, Anyway it was just a single night ,,and we enjoyed it ,,,

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 14, 2014
Dear valued guest,

Thank you for your kind review of the JW Marriott Cairo Hotel. I was very pleased to read the good comments about the team service.

I do hope we have the opportunity to welcome you back to the JW Cairo in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 8, 2014

This hotel was OK - nothing more. It has a pretty good location, but the rooms were very small, the matress was very very old, and the room wasn't quite as clean as I would expect.

The service was friendly enough, but there are better hotels for less in the area.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 23, 2014
Thank you for taking the time to post your review of the JW Marriott Cairo Hotel on Tripadvisor.

I am most grateful for your feedback, which is such a valuable source of information.

Please accept my apologies for the inconveniences you faced, The issues you have highlighted have already been discussed with our leades to take immediate action as it is not the usual standards of the hotel.

Meanwhile, I am pleased to read that you liked our service provided.

Once again, thank you for your valuable feedback and I do sincerely hope we have the opportunity to invite you back in the future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
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Port Said, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2013

I came with my family and engoyed 2 nights in the hotel very nice place high serving and delicious food .. but my small complain is depending mainly on messages on TV to talk with with us that makes us loss alot of services and informations if we didnot read at time for any reason

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, January 8, 2014
Dear valued guest,

Thank you for sharing your experience from your recent stay with us at the JW Marriott Cairo Hotel.

I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by my colleagues.

We look forward to welcoming you back to the JW Marriott Cairo in the near future.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Top Contributor
76 reviews 76 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 24, 2013

Stayed her for a week in nov 2012. It was a very comfortable stay. The rooms were clean and comfortable. The service was also very nice. This marriot is close to the airport so its also convenient. The only problem is that you dont have many options to explore around the hotel.
Offers good variety of restaurants.
Recommeded for stay.

Room Tip: Choose rooms in the higher floors to get a better view.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, December 29, 2013
Dear valued guest,

Thank you for your complimenting review on this forum!

I am glad to know that you enjoyed your stay in our hotel and look forward to welcoming you on your next visit.

If I can be of any particular help, please do not hesitate to contact me directly.

Regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 20, 2013

I spent a night there with my wife and it was terrible. JW Marriott is definitely the best hotel in Egypt - or one of the best - for events and public occasions; however, when it comes to staying there it was a different experience. The suites look old and out of touch. The service is crappy and always late. They didn't clean the room well before our arrival. It is expensive and overrated. I was disappointed.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, December 22, 2013
Dear valued guest,

Thank you for taking the time to post your review on Trip advisor.

Naturally, I am extremely disappointed and apologetic for the experience encountered during your recent stay with us.

All comments and feedback from our guests are acknowledged , hence I would be extremely grateful if I can be in touch with you directly to discuss in detail the highlighted issues.

I sincerely hope that we will have the opportunity to welcome you back to the JW Marriott Cairo in the near future and if I can be of any assistance with regards to future reservation's please do not hesitate to contact me.

Sincere regards,
Ali Ahmed
Director of Rooms Operations
Ali.ahmed@marriotthotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luanda, Angola
Top Contributor
659 reviews 659 reviews
345 hotel reviews
Reviews in 318 cities Reviews in 318 cities
1,027 helpful votes 1,027 helpful votes
5 of 5 stars Reviewed December 18, 2013

I stayed here for 3 nights on business. It is only 10-15 minutes to the airport in District V. But takes about an hour to get to the pyramids; 45 minutes to Mahdi; 75 minutes depending to Heliopolis. There hotel runs an airport shuttle but I didn't use it.

Security is very tight; sniffer dogs; searching the undersides of cars for bombs; opening your trunk to check luggage before allowing your car through to the hotel's entrance. Then to get into the lobby, you have airport type security with both your hand luggage, person and large suitcases being searched. It doesn't take long though and the service s very friendly and efficient.

The front desk is usually busy but they processed me quickly. I had a room on the Executive Floor and is was very comfortable with 2 Queen beds but not large. Internet was free (cable and WIFI) but slow, and sometimes cut out altogether. The gym is excellent and open 24 hours. Lots of restaurants to choose from and the breakfast buffet pricey at $40 but excellent.

Every staff member I came into contact with was polite and helpful and had obviously been well trained.

The one downside is that you aren't in a neighborhood to experience Cairo but in a rather sterile bubble. Convenient for business but tourists may want to go elsewhere. That said, I will stay here again, even though not on business.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caijw, Director of Rooms Operations at JW Marriott Hotel Cairo, responded to this review, December 22, 2013
Dear valued guest,

Thank you for such a wonderful review, it’s great to read so many positive comments about your stay with us.

I was pleased to read that you overall stay was enjoyable. I will pass on your positive comments to the team.

Thank you for choosing JW Marriott Cairo and I look forward to welcoming you again soon!

Kindest regards,
Ali Ahmed
Director of Rooms Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Cairo

Address: Ring Road- Mirage City | Heliopolis, Cairo 11757, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cairo
#9 Family Hotel in Cairo
#9 Business Hotel in Cairo
#15 Luxury Hotel in Cairo
#18 Romantic Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Cairo 5*
Number of rooms: 438
Reservation Options:
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Also Known As:
Jw Marriott Cairo
Marriott Hotel Cairo
Marriott Cairo
Cairo Marriott

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