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“The best hotel in the world” 5 of 5 stars
Review of Cairo Marriott Hotel & Omar Khayyam Casino

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Cairo Marriott Hotel & Omar Khayyam Casino
5.0 of 5 Hotel   |   16 Saray El Gezira | Zamalek, Cairo 11211, Egypt   |  
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Ranked #19 of 130 Hotels in Cairo
4.0 of 5 stars 1,148 Reviews
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“The best hotel in the world”
5 of 5 stars Reviewed February 8, 2014

I don't know where to start, I was there in warm January.
i stayed in Nile view room (16th floor) i liked everything the Omar cafe,Roy's,Piano bar and casino.
The room was very clean, the historical palace is amazing, I took over 200 pics.
I'll go back for sure.

Room Tip: Always ask for high floor with Nile view in Zamalek Tower.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,148 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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Vienna
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 4, 2014

I enjoyed my stay here. The swimming pool and the garden are a nice oasis in a busy city. There was very good and friendly service from the breakfast team at the Garden Cafe, from Tarek Sayed, Ahmed Nabil and the team.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2014

we stayed at the property for three nights....hotel room was excellent...staff was great... they also upgraded us to the nile view room on the higher floor... great location, casino and breakfast.....

Room Tip: nile view room
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2014

walk to the end of the driveway to the left across the street, get drinks there, and eat at the traditional Egyptian Abou El Sid or Italian Maison Thomas. Make sure the hotel arranges your taxi tour of Cairo otherwise you will be ripped off. Great Hotel and location.

Room Tip: refuse smoking rooms. If you ask for non smoking make sure you smell the room first.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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geneva
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 15, 2014

I hope my critique will be taken as a genuine attempt to improve this historic palace in which I stayed so many times at executive level. From the positive point of view, the executive level staff are very hospitable and courteous. We used to have 2 guests free of charge but now one and any extra who has lounge access will be charged LE250 even if no food is served! Special thanks to Mrs El Bedeiwy, Raghda and Sally. Mona who greets you warmly every morning, Medhat who is the dynamo of the lounge who is soooo courteous,swift and professional in his services. Elhamy who is a highly efficient, Ahmad Zaki, Mounir,Masoud ,Ihab, Arafa and Mordy. Those are the people who truly makes me feel at home and their constant warmth is highly appreciated. Mr Amr Abd Galil who is truly outstanding.
Unfortunately though I was received by a trainee (can't be otherwise)upon my check in who decided against my will to block 10 nights off my credit card! His supervisor solved the problem but it is so recurrent and repeated each visit. Once money is blocked and one decides to leave hotel, as I did for few days, your money will take 5 working days to be released! I find this system as simply ridiculous! I am a globe trotter and no hotel blocks money in advance like this!!
I have also noticed that garden service has deteriorated and the cushions placed on chairs are noticeably dirty! Pigeons are obviously active!
I was fortunate with my housekeepers Sayed,Abd El Rahman and Mahmoud who left no stone unturned to keep the room perfectly clean and I felt safe as I leave valuables and their honesty is remarkable.
I believe that some reception staff are not well trained and are not well informed about client satisfaction and client treatment. They are the first impression, the facade and the ones who first welcome you to the hotel! I have had a couple of very sad mishaps which were reported to their supervisors. In this connection I thank Mr Abdel Rahman and Mr Abdel Karim.
I truly hope that my remarks will be taken seriously as I am a regular client who is loyal and attached to this hotel for years now and genuinely care for its reputation.

Room Tip: Don't take connecting rooms ! Your neighbours may be very noisy!
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Frankfurt (Oder), Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 13, 2014

The Marriott Omar Khayyam Palace is still unchanged most beautiful and in good shape.Beautiful garden terrasse makes guests forget that they are still in the heart of noisy cairo.Hotel has one of Cairo nicest outdoor swimming pool areas.Both Hotel Room Towers have been renovated and appear nice with Marriott famous most cosy beds.Although these days Cairo Hotels go through more difficult times this Hotel offers a still unchanged most excellent hospitality to its guest by all their staff.Enjoyed it and will definitely return soon.

Stayed January 2014, traveled on business
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Singapore, Singapore
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 13, 2014

I have stayed at this hotel several times over the past few years, and it's always my first choice in Cairo, mainly due to the location. In the middle of peaceful Zamalek Island it is calm, away from the hustle and bustle of the city and walking distance to many great bars and restaurants. You really can't ask for a better location. Most rooms also have a view of the Nile from their balcony.

The staff are super friendly and very accommodating. This time I wanted a late check out at 4pm, and the reception were so happy to arrange it for me and didn't even charge me! Nothing is too much trouble for them, and everything I requested appeared exactly as asked, on time.

Finally, this hotel is an old palace and still has real charm and character. The main lobby and gardens (with cafe's, restaurant and swimming pool) and lovely. This means not everything is brand spanking new, but I prefer that! Wifi works reliably and quickly. However, it really is faded glamour and over the past few years, as visitor numbers have drastically declined, the hotel has clearly struggled to maintain or invest in its standards. It's still very clean and charming, but the bedrooms are looking tired and in need of renovation.

There are also a few small details missing, e.g. I didn't have slippers or a dressing gown in my room, tea and coffee wasn't replenished daily, and despite being in a no smoking room I could smell smoke and the corridor stank of it. The breakfast buffet is also quite small (in addition to Egyptian food there is bread/pastries, fruit, yoghurt, cereal, pancakes and eggs), but adequate.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cairo Marriott Hotel & Omar Khayyam Casino

Address: 16 Saray El Gezira | Zamalek, Cairo 11211, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Cairo
#14 Business Hotel in Cairo
#16 Luxury Hotel in Cairo
#18 Family Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cairo Marriott Hotel & Omar Khayyam Casino 5*
Number of rooms: 1250
Official Description (provided by the hotel):
Among the premier Cairo, Egypt, hotels, Marriott Cairo Hotel & Omar Khayyam Casino, in the Zamalek area, is the perfect destination for weekend getaways, vacations and business travel. The twin towers of this landmark hotel rise 20 stories high and provide magnificent views of the Nile and six acres of palace gardens ... more   less 
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Also Known As:
Cairo Marriott Hotel & Omar Khayyam Cairo
Cairo Marriott Hotel And Omar Khayyam Casino
Marriott Cairo

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