Sorry to the staff but the only good thing I can write about this hotel is the location. Five minutes from Cairo airport.
The rest? Well, they advertise “Impeccable service in an atmosphere of calm refinement” Oh my!
The service is, I'll be kind because I'm going to be less kind about the rest, passable. Although you can’t really blame the staff for what follows. This is a management/policy/investment and of course mentality issue, not a staff issue.
Calm refinement? When we were there, the lobby was packed with noisy revelers in their twenties of what I think was a wedding party. Apparently they weren’t allowed to smoke inside the ballroom so they were all happily lighting up in the lobby, even more happily joined by the foreign smokers who were only too delighted of course to take their vengeance on Western non-smoking legislation by hiding our dinner from us in clouds of cigarette smoke (the restaurants are open towards the lobby, you’re actually practically sitting in the middle of the lobby).
We got living proof, if one still needed more proof, that when there are no laws and hefty fines to stop smokers from forcing everyone within shooting range to enjoy their smelling and cancerous addiction, they just won’t have the common decency not to smoke or to step outside to redecorate their lungs with tar.
The smell of cigarette smoke in the lobby/restaurant area finally chasing me to my (tiny) room which unfortunately was reeking so badly of old cigarette smoke it gave me a headache.
The furniture and fixtures in the room dated back to around early Ramses III.
I didn’t hear any noise of passenger jets landing or taking off… which might have been a good thing if the reason for this absence of jet engine noise wasn’t because the AC in the room was rattling so loudly you just couldn’t hear anything else.
I woke up an irritated wreck next morning, couldn’t be farther away from my purpose: to spend a relaxed evening having a nice meal and a night in a real bed in between long haul flights. You want that in the Airport Novotel in Cairo: bring plenty of air freshener and earplugs!
I'm really upset and cross with Novotel. This is not up to modern international standards and it will take more than some paint and a new carpet in the corridor (the present one is a health risk). This hotel needs a complete refurbishment to bring it into the 21 century. Sorry folks.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.