We stayed at Cairo Palace Hotel three separate times in December and January for a total of five nights. The location is excellent for discovering downtown Cairo and taking the metro to see sights around the city. The hospitality we received from Cairo Palace Staff was excellent. Muhammad, Mohey, and staff are helpful and friendly. For example, Mohey wrote us a note to show merchants when we wanted to bring home some dates with almonds in them, he suggested great restaurants where locals eat (much better than some of the restaurant Lonely Planet recommends), another staff taught us ways to avoid being ripped off by taxi drivers, and Muhammad arranged a desert trip to Bahariya Oasis and the Pyramids for us. The guide Muhammad used for the pyramids is professional and informative; we felt safe and we were not hassled by touts because he guided us how to deal with them. The Bedouins that took us to the White Desert were experts in navigating around the terrain. They were also fun and spontaneous (one broke out in a dance while we were looking at rock formations). The prices for all these trips were also competitive. We gave them our business because we felt that they went out of their way to make us feel welcome and comfortable.
Speaking of comfort, we want the staff of Cairo Palace to do well, so we want to suggest few things for improvement:
1. Two bedsheets instead of one is the ideal: one for the bed (fitted) and one for the comforter (flats).
2. Ask the customers if they want their room cleaned. North Americans are used to having their rooms cleaned daily. I understand that a previous customer got mad because the staff cleaned the room. To avoid this, just ask the customer if they want their room serviced before they leave.
3. During check in, show the customers their room first and let them know that you would serve them tea at their convenience. After a long time flight, customers don’t want to discuss travel plans. They want to unwind, shower, relax, and sleep.
We loved our stay in Cairo Palace. We found the staff friendly, the price reasonable, and the location excellent. Don’t let the building entrance scare you, you’ll find their entrance similar to most buildings in Cairo, this is a great place to stay while in Cairo.
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