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“cairo downtown NEW PALACE” 4 of 5 stars
Review of Cairo Palace

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Cairo Palace
2.0 of 5 Small Hotel   |   5 Imad El Din, Cairo 12421 , Egypt   |  
Hotel amenities
Ranked #8 of 46 Cairo B&B and Inns
Nijmegen, Gelderland, Netherlands
2 reviews
10 helpful votes 10 helpful votes
“cairo downtown NEW PALACE”
4 of 5 stars Reviewed February 9, 2013

hello,

i want to thank the staff of this place. They are really very friendly and want to help you always. Also the place is very close to almost everything what you imagine. Very nice and well for a good price . Keep on doing good in the future !

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Berlin, Germany
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 22, 2012

We stayed for 2 nights at Le Village du Toubkal & Spa and found the staff to be very helpful and polite. We were half board which I highly recommend as the breakfast and were very satisfied with the kind of service provided,thank you so much mahmoud

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 13, 2012

I first stayed here for 10 nights in 2010 when i was in cairo on business and returned last month for another 3 nights break before heading off to a red sea resort. It's in the heart of downtown cairo so a good base for getting out and about. The hotel staff are very friendly and helpful and can arrange trips and/or reliable drivers to take you around. They also arranged our transfer from and back to the airport. The hotel is basic but the room are spacious, clean and comfortable and the price of £9 a night including breakfast was amazing. If you're looking for a no frills base for a few nights thn you can't go wrong staying here...

Stayed May 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2011

We stayed at Cairo Palace Hotel three separate times in December and January for a total of five nights. The location is excellent for discovering downtown Cairo and taking the metro to see sights around the city. The hospitality we received from Cairo Palace Staff was excellent. Muhammad, Mohey, and staff are helpful and friendly. For example, Mohey wrote us a note to show merchants when we wanted to bring home some dates with almonds in them, he suggested great restaurants where locals eat (much better than some of the restaurant Lonely Planet recommends), another staff taught us ways to avoid being ripped off by taxi drivers, and Muhammad arranged a desert trip to Bahariya Oasis and the Pyramids for us. The guide Muhammad used for the pyramids is professional and informative; we felt safe and we were not hassled by touts because he guided us how to deal with them. The Bedouins that took us to the White Desert were experts in navigating around the terrain. They were also fun and spontaneous (one broke out in a dance while we were looking at rock formations). The prices for all these trips were also competitive. We gave them our business because we felt that they went out of their way to make us feel welcome and comfortable.

Speaking of comfort, we want the staff of Cairo Palace to do well, so we want to suggest few things for improvement:
1. Two bedsheets instead of one is the ideal: one for the bed (fitted) and one for the comforter (flats).
2. Ask the customers if they want their room cleaned. North Americans are used to having their rooms cleaned daily. I understand that a previous customer got mad because the staff cleaned the room. To avoid this, just ask the customer if they want their room serviced before they leave.
3. During check in, show the customers their room first and let them know that you would serve them tea at their convenience. After a long time flight, customers don’t want to discuss travel plans. They want to unwind, shower, relax, and sleep.

We loved our stay in Cairo Palace. We found the staff friendly, the price reasonable, and the location excellent. Don’t let the building entrance scare you, you’ll find their entrance similar to most buildings in Cairo, this is a great place to stay while in Cairo.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 4, 2010

Good, family run hotel. Staff is very friendly and helpful. Rooms were basic but clean. Breakfast is just bread, butter, jam and tea/coffee. But overall hotel was good value for money. Wi fi works well in the lobby (not in the rooms). AC - essential in summer works well.

Room had comfortable beds. Sometimes slightly noisy but perfectly tolerable.

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport, United Kingdom
Top Contributor
109 reviews 109 reviews
59 hotel reviews
Reviews in 61 cities Reviews in 61 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed May 10, 2010

There was no car to collect us from the airport but we were prepared for that by previous contributors. First impressions are bad. The area is scruffy and hotel frontage is awful. However it is central, 20 minutes walk to the Museum. When we went in they did not seem to know we were coming but they were very friendly and immediately made us Egyptian tea. Our room was excellent, big clean and with air con. A clear glass door on the toilet/bathroom may give some people problems. Breakfast was boring but edible. Nothing was too much trouble and all staff were excellent without exception. Highly recommended.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oosterhout, Nederland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 4, 2010

We had a good stay at the Cairo Palace. Friendly staff, clean rooms, simple breakfast and very good atmosphere.
Great value for money. It's like the fairy from Alladin, behind the old gate there is a hidden treasure.
Staffmember Mohey is a really friendly guy who does everything to make your stay in Cairo a good experience. Always laughing and in for a joke he is the most valuable staffmember of the hotel. Keep up the good work.
Also special thanks to Saad, cook, mechanic etc.. a wonderfull guy to meet.
Only point of criticism is the cleaning of the garbage bin, make it a daily routine and you'll get 10 out of 10 rating.

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cairo Palace

Address: 5 Imad El Din, Cairo 12421 , Egypt
Location: Egypt > Cairo Governorate > Cairo
Hotel Style:
Ranked #8 of 46 B&Bs / Inns in Cairo
Hotel Class:2 star — Cairo Palace 2*
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