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“excellent” 5 of 5 stars
Review of Novotel Cairo El Borg

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Novotel Cairo El Borg
4.0 of 5 Hotel   |   3 Saraya El Gezira street Zamalek, Cairo 11111, Egypt   |  
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Ranked #38 of 130 Hotels in Cairo
Aswan, Egypt
1 review
4 helpful votes 4 helpful votes
“excellent”
5 of 5 stars Reviewed February 9, 2014

stayed in this hotel three night while in Cairo It's modern hotel in a great centraloverlooking the Nile clean bright and spacious with comfortable beds.The staff was very nice professional and helpful

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
    74
    157
    54
    28
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Spanish first
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English first
London, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 23, 2014

I stayed in this hotel three nights while in Cairo. It's a modern hotel in a great central location overlooking the Nile
The rooms were spotlessly clean,bright and spacious with comfortable beds. The staff was very nice,professional and helpful. The breakfast was excellent with a great assortment of hot and cold dishes,fresh juices and delicious pastries,very nice coffee.
No alcohol was served in the restaurant which wasn't an issue,but if you want wine with your dinner,it means you have to dine outside of the establishment.
The WIFI was good and free in the room and throughout the hotel.
All in all a great place to stay.

Room Tip: Nile View is recommended
See more room tips
  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
copenhagen
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 28, 2013

Good location. Clean .Staff in restaurant really slow and not very good at English.Breakfast has limited output in terms of bread and cheese.The hotel serves no beer/alcohol. Wifi at crazy price. Hotel does not allow visitors in room...except if you pay extra money - a bit crazy if you have a meeting and don't wish to sit in public space.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Valuable Guest
Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg
we very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
Please allow me to express my sincerest apologies regarding all negative points.
it is our hope that you will give us the opportunity to better serve you in the near future.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 21, 2013

ideal location, large and a little impersonal but very clean and quiet, wifi in lobby and free use of hotel computer, but no wifi to room.
breakfast very good and bar snacks good.
great views of nile, although quieter overlooking the city i am told. close to cairo museum and good links to airport

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 17, 2013

I stayed at the Novotel for a few nights during my stay in Cairo. It is a nice modern hotel well located in the city. Room are the typical Novotel and clean. You have to pay for the WIFI in the room and it's not working. I had to call many time the support and front desk but never got it worked. At time of check out, they wanted to charge me for the WIFI even if it didn't work. After talking with the manager they didn't charge me. There is computer in the lobby with free internet. The food is good at the restaurant and the breakfast buffet is good as well. Nice pool to relax after a long hot day visiting Cairo.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2013

What a Hotel ,,,,

Although the hotel is only 4 stars but very nice and quite and that what all you need.

Rooms are just perfect with nice colors makes you feel like you are at home.

Breakfast offered are nice with many nice options

Location is just perfect in the middle of all what you need.

They have the best restaurant with Shisha in the town

Room Tip: Rooms on the top floors are the best to be away from noise in the street
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Valuable Guest

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 15, 2013

I stayed here on a business trip to Cairo. It is overpriced and the 1st impression was bad when I looked at the dirty taxi that came to pick me up in airport. The hotel have arranged thro a 3rd party and need to negotiate for rate reduction of this. No Free wifi which is today hygene in even small hotels and is very expensive. Very limited choice of food in their buffet breakfast and much more worse in their menu for vegetarians. The rooms were neat and well maintained is their plus point.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairo El Borg

Address: 3 Saraya El Gezira street Zamalek, Cairo 11111, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairo El Borg 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Novotel Cairo El Borg Hotel Cairo

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